The concierge (Alberto) spoke good English, was very welcoming and provided useful information. Check in was easily communicated. We were able to deliver our bags ahead of us, and also left our bags in the hotel temporarily post check out. Breakfast was provided and plentiful. The hotel had a beautiful garden with a view of part of the city. Despite a downtown location, it was quiet once the windows were shut. There is a laundromat opposite, and a supermarket 200m down. Plenty of dining options right outside. We went in as a group of 9 and loved it!

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We absolutely loved our stay! The property is very well located, close to many attractions and restaurants in Siena. Everything was super cleaned, organized and signed. The breakfast was very tasty, the garden is gorgeous and you can have your breakfast in there. The bedroom was very comfy! It was super easy to communicate with Alberto. He accommodated our check-in, check-out and parking. Besides that, he recommended us amazing restaurants in town! We really appreciate attention to detail and he is a master on it! I couldn't recommend it more! If we ever go back to Siena we would definitely stay there again!

The property was in a great location in the heart of Siena, minutes to Piazza del Campo. Room was very beautiful, spacious with a large bathroom/shower. The room had beautiful murals painted on the ceiling that made you feel that you were in some grand European palace. Beds/Pillows were extremely comfortable, Room and entire property was very clean. Breakfast is served in the backyard overlooking a beautiful garden, with various cold choices, as well as cooked eggs. The best of all was the care, concern and help provided by Alberto at the front desk. He was amazing for all the attention he gave us and the assistance provided whenever we needed it. He was, by far, the best host we had during our 18 day trip, which is saying a lot, since we did have some great hosts.

The room we were in faced a main street with 3 or 4 restaurants/bars right outside of our window. Noise was heard until way past midnight, and interfered with our sleep. Alberto was very sympathetic, but there was nothing he could do (there were no rooms to switch us to). We highly recommend this property though, because all other aspects were wonderful. Just make sure that the room that you reserve is not the front room facing the street which we were in. I believe all other rooms face the back and are far from the noise. The property would have received a 10 rating, had it not been for the noise.

The staff of the hotel went way above our expectations. We asked them twice to get us into restaurants that we thought would be impossible to get a reservation. They came through. Additionally, we had some questions about bus tickets, and another part of Italy. They spent considerable time and effort trying to help us get these tickets. I can’t say enough about how wonderful the staff is. The location is perfect. This is the place to stay if you are in Siena. Additionally, there is a self service laundry, almost across the street from the hotel. The staff gave us a card that had money on it to do our laundry. We of course, played it forward and added some additional money for the next guest. But, how nice!

lovely setting close to the highlights of Siena. our room (13) overlooked the garden and beautiful valley. Woken by the sun and swifts and smell of jasmine each morning. Very comfortable and two excellent restaurants within a hundred metres in each direction. Breakfast nothing exceptional but lovely that we could sit on the terrace to eat it

Absolutely no negatives, staff helpful and good communicators

Very friendly staff and great location

Nothing at all

Communicative and Welcoming - The staff at Il Giardino far exceeded our expectations and surpassed every other accommodation that we booked for our recent 8-night trip to Italy. This is not an overstatement. During a long and arduous travel day related to strike-related train cancellations, our host provided information for alternate methods of transportation that helped us arrive in Siena a whole 4.5 hours earlier than we anticipated! This blessed us with an extra night to eat, drink, and walk in our favorite city in the world. They were also a simple text/phone call away from any services we needed. Prompt and friendly responses! Accommodation - Breakfast and garden were beautiful! A lovely dining room was available for breakfast each day, and access to the garden was easy and available for the rest of the day to sit and enjoy a view of the Tuscan countryside. Location - Perfect. We were able to comfortably traverse the city while being no further than an easy 10-15 minute walk away. Thanks to Umberto, we found three excellent restaurants (including my new favorite - Osteria la Sosta di Violante) within 500 ft of our lodging. We loved Il Giardino di Pantaneto and plan to return. They were wonderful hosts!

It would have been better if we stayed more than three nights at this centrally-located bed and breakfast. I didn't like the fact that I didn't have enough time to try all the outstanding restaurant recommendations that I received from Umberto.

A lovely boutique hotel experience in Siena. The location was perfect and the comfort level was high. Less than 15 euro to catch a taxi from the station. A perfect experience in Siena.

Everything was excellent.

We stayed at this hotel for just one night, and it was an absolutely wonderful experience! Alberto’s exceptional service truly made a difference, he went above and beyond to ensure we felt welcome and had everything we needed. The room was spotless and extremely comfortable, making our stay even more enjoyable. The breakfast the next morning was delightful, with a wide variety of fresh and delicious options. We were looking forward to spending time in the lovely garden, but unfortunately, the rain kept us indoors. We had such a great stay that we will definitely be coming back! Highly recommended!

Everything was great, from the friendly and helpful staff to the large clean room with beautiful views out to the peaceful garden and the city wall beyond, with its spring blossom and birdsong. It's hard to believe the busy city is just on the other side of the building, and that you are a short walk from all Siena's major attractions. The breakfast is plentiful and tasty and you can walk straight out into the garden from the breakfast room. We really enjoyed our stay and will definitely be recommending this place