The castle was spectacular both inside & out . The food was excellent & the staff amazing

One member of the dining room staff (the tall older man was condescending to other staff in front of guests & he made several mistakes with orders then blamed other staff, he also made us feel rushed when ordering ) . Everything else was wonderful

Everything is what you would expect at a highly rated resort. The interior is wonderfully decorated and the staff is very friendly.

Honestly can't think of anything. Service slows a little when things get busy, but this is true anywhere.

Magical experience! Room was very well appointed and quite a bit more up to date than I would have expected. Castle itself and the grounds are superb.

I expected it to be very expensive and it was but sometimes it was a bit excessive. For instance I paid $40 for a single drink at the bar

Beautiful castle, room, gardens, total experience. Wish we had more time to enjoy all it had to offer. We did a 7 day trip through Ireland so we were quick to move to our next destination. My husband did get 9 holes of golf in and we used the fitness center and walked the grounds. It was all so beautiful! The breakfast was amazing. The full Irish breakfast and the French toast were delicious. The continental offerings were unique such as power kale smoothies, breakfast smoothies, yogurt parfaits, pastries, etc. Service was top shelf. I would highly recommend.

We ate in the casual restaurant when we arrived. We were sat next to another couple when there was plenty of room in the restaurant. That couple had an issue with their food having garlic in it when they had asked for no garlic. I believe it flustered our waitress and she did not put our order in. It took 45+ minutes to get a salad and a pizza and our waitress did not come over again - the manager brought our food. They did take off 30% but the whole thing was not what we had expected. The other couple also had friends stop by with lengthy loud conversations right next to our table. It just seemed odd that they chose to seat us there when the restaurant was relatively empty.

breakfast was excellent and in a beautiful setting. The garden was splendid. I've seen it over 24 years and this time I was impressed with the improvements. It was wonderful to sit there in the spring air. please keep on restoring it to compliment the architecture. your staff made the stay memorable by welcoming us and helping us with our stay.

we had a lovely room but it was a long way from the main rooms. As we age, an elevator might provide easier access.

The Castle is fabulous!! We were very impressed with the nice and helpful staff and well appointed room. We loved the fancy bar and quite enjoyed the live music after dinner. The grounds are spectacular and the walled garden was lovely. The staff arranged clay shooting for us and it was A highlight! Very fun for our group who were inexperienced. Wish we could have stayed longer! Especially nice as We We’re flying out of Shannon and it was just am15 min drive to the airport

Nothing

The setting was absolutely beautiful. The grounds are a fantastic mixture of beautifully maintained and wild, with woodland walks that are just stunning. The service was impeccable. Every single person was very kind and thoughtful and anticipated our every need. The castle is gorgeous, especially decorated for Christmas! Every meal we ate was also completely delicious. We are already counting the days until we can come back.

Nothing!

Excellent friendly staff couldnt do enough for you.. Extremely comfortable bed and nicely appointed room. Tommy (singer) was great entertainment. Beautiful grounds. Castle extremely well maintained.

Pool was average. Walk from pool back to castle quite dark after sunset. Dining options in the castle overpriced.

I came from Ashford castle - a high bar so to speak! Honestly your hotel is fabulous - I just think your staff in the checking in etc flawless but just not the personal touch. I am so sorry to say that - your waiters in the lounge are EPIC!!! But I would recommend your hotel for sure!

From checking in to checking out, this was a memorable experience. The staff couldn't do enough for us. The beds were the most comfortable beds we've ever slept in. A stay we will never forget.