It has Edwardian (?) character, tall spacious rooms plus a delightful small restaurant garden which is a secluded sun trap. Good car park in the hotel grounds It is only a brisk 5 minute walk to the Chantry Place Shopping Centre. Emily Maher the Duty Manager - friendly, helpful and professional whether on reception or helping in the restaurant or serving in the bar. A real asset to the hotel.

The bathroom in our room 30 was very narrow, so drying and dressing after a bath or shower was difficult. Emptying water from the basin and bath was slow. The limited evening dinner menu did not change during the 4 evenings.

Excellent room and absolutely spotless. High quality fittings in the bathroom and comfortable bed. Lots of space for clothing. The bar sells a good selection of beers and wines and whilst having no evening restaurant there is a good selection of bar bites for the evening snack. I recommend the baked camembert with bread, olives, Parma ham and salami with rocket salad and sun dried tomatoes. Very convenient for the city centre either walking, bus or taxi. Reception very helpful, nothing too much trouble. Good breakfast with made to order quasants.

I liked everything about this hotel with a beautiful garden area. One of the best I have stayed in.

Room was spacious with sofa, good size comfortable bed, quiet, tv with I player etc. Staff were very friendly and knowledgeable about availability of buses, local amenities, cathedral, castle etc. Breakfast had lots of choice, well cooked and well presented. Table service by friendly staff. Nicely decorated lounge and bar in modern style. Good value evening meal

Evening meal menu was the same every night so we were forced to go elsewhere for the second night, which was a shame. £5 per day parking fee which I thought was a bit over the top as we were paying plenty for the stay at th ehotel.

Loved everything about it, lovely room, immaculately clean, cosy, bed really comfortable and large, really quiet, friendly staff, lovely restaurant and the evening meal we had was exceptional, absolutely loved staying here!

There’s nothing we didn’t like, the only thing I would say is we thought breakfast was expensive so didn’t have it, it’s a shame the restaurant is closing for evening meals but was told it’s not profitable enough. Also think charging £5 a day for parking is a bit cheeky as it’s only parking outside the front of the hotel, we stayed just the one night but was charged £10 so a bit steep

Staff extremely friendly, polite and accommodating. It was worth paying for breakfast beforehand as I had a mix of food from the different breakfast options. Beautiful garden area. Great location with onsite parking.

Unfortunately no air con but I did know that when I booked & it’s due to the building not being allowed because of age of property etc. My single room (9) was very hot when I arrived, suggestion, might be worth having windows open if possible before guests arrive as even after I opened the window & put the fan on it was still very hot whilst getting ready to go to an event. But a part from that, a great overnight stay, wish I could’ve stayed longer!

From the moment we arrived, my mum and I were made to feel very welcome. Our room was on the ground floor (great for my 80 year old mother). The room was large, light, and airy with an Ensuite bathroom. We had a drink in the bar where we were served by a friendly chap. He arranged a taxi for us as we were going to the theatre. The location of this hotel is perfect for the city. Our beds were very comfortable and we both slept well. We had a lovely breakfast, and because of my lactose intolerance, they made scrambled eggs with oat milk. It was a lovely stay. Thank you!

We loved everything!

This propertiy has rooms spread over more than 2 buildings, so the comfort of stay really depends on what building/room you are in. We had a small, but newly renovated room with good heating. The best part of this hotel was all the staff I've encountered. They are all excellent communicaters who listen and try to cater any problems you may have. The Breafast room was very inviting and the menus were all better than I expected. There is a bus stop very nearby(just in front of the hotel) and it has good bus connections into the city and to outskirts. (Perfect place to stay if you have business at Norwich research park & the University of East Anglia) Personally, I walked to the city centre and even to the train station.

None.

Very welcoming and friendly on arrival approx 10 min walk into Norwich, room was clean and bed was comfortable, nice toiletries provided. Hotel is set in lovely gardens where you can sit out and enjoy a drink, at breakfast there was good choice of continental and Full English.

The only negatives are air con would’ve been nice but fans are provided and the £5 charge for parking - just build this into the price of the room then people won’t complain as I see quite a few remarks on other reviews.

Room was good size. It got everything I needed; temperature was perfect. We were allowed to have early check-in and they have given my simple request. Parking was amazing and spacious; we were allowed to leave the car after check out. It only takes 15mns to walk to city centre. Breakfast was OK and standard for hotels. The Staff were amazingly friendly and accommodating.

The stairs are bit narrow and a challenge if you have large suitcases. The property is bit dated but did not bother me. I could not open the window for fresh air. All of these are minor and I am sure if I asked for help, the staff would accommodate.

The hotel is lovely throughout. It is spread across three buildings. We had an Executive Double Suite and it was fantastic, spacious and comfortable. The staff were great, especially Matthew, who took care of our needs over the 4 days. We didn't have breakfast, but we had dinner and the food was excellent. There is also a garden area with a fishpond. The hotel is ideally placed for Norwich Town Centre, it is a 12 minute walk using the underpass. There is also a bus stop across the road if you don't fancy the walk, and another stop right outside the hotel for the return journey. The buses are the 11 and 12 pink line.

This is not exactly the fault of the hotel, but we had a noisey sod in the room above, totally inconsiderate, TV on loudly early on Saturday morning, and he was arguing with some woman in the early hours of Sunday morning!