Excellent location walking distance to all major attractions with parking under the hotel (but has to be paid separately - ask for a discount code to get a few euros off). Clean room, spacious for a family of 4. Excellent lobby.

Staff could have been a bit friendlier and seemed to offer different information (we weren’t told about the discount on the parking which we overheard when the reception was giving information to another family) and then asked for it.

We stayed for 3 nights, Hotel staff arranged a separate bed for my 9 year old which made it quite convenient for us. Bathroom is quite small however functional with good quality toiletries. Breakfast spread was good, but staying 3 consecutive days made it little monotonous for us, however at the end we were satisfied with the variety and quality they offered, staff is very friendly and busy with refills of the items promptly. Best part is the location, it is within the walking distance from all the city center attractions. Parking is little cramped but safe and comparatively cheaper (20 EUR per night), pay attention to the instructions for the parking as there are two separate entrances and only through one (left side) the lift to Novotel is accessible.

Nothing that we disliked, just a tip - request for City/ Canal view rooms as the back side views are not that great

Great location close to the city centre, also part of a shopping mall with many facilities and parking (paid). Reception crew were friendly and supportive. Check-in was quick and simple.

Price was OK, but did not include breakfast, which if included would be too expensive for the type of stay.

the location is good. alot of restuarant you can choose and can walk. the hotel is just same building on the shopping centre. our room was very old. and to mention the lift is small and only one working at the time. the breakfst was good and alot of option

the room is small for a family room and its old

Room was lovely size - set up for the family of 4 upon arrival - have no complaints about the room or the service at all.

No complaints for the hotel but the surrounding area felt a bit dodgy at night and the car park (public) was very narrow...make sure you go in the right entrance for the hotel otherwise you have to lug your suitcases up the stairs (mistake we made - not the hotels fault)

The location is very nice and there is a garage below the hotel.

The hotel uses portable baby cots, but they don't have baby mattresses. This is really something that upset me. When I asked them why there is no baby mattress, I got the answer that involved hygienic reasons. This is not the answer that makes much sense. The baby mattress is ~50eur + waterproof sheet 10eur max. For 200eur a night I would expect to have a baby mattress in a cot. Also, the Garage entrance/exit is a bit confusing especially if you take -2 level in the garage.

Lobbie was so good as well as luggage service. Staff was friendly. Breakfast was almost perfect!

Check in is not standardised. We were 3 families and all had different approach. One family paid 150eur deposit, received 1 room card and got a gift for their 11 years old child. The other family paid 200eur deposit, no gift for child and received 1 room card. 3rd family paid 200eur deposit, no gift for child, 2 room cards.

I very much like the location of this hotel, with a public underground parking giving you direct access to the hotel. So convenient when arriving by car. The staff is friendly and helpful, and the breakfast as usual was great.

I found the bed too soft, and the towels a bit scratchy, clearly they need replacing. But these are minor points which wouldn't undermine our overall satisfaction.

A great hotel, so close tp the city center.No need for tram, just a walking distance to every sight of the city. The room was very clean and spacious. The bed and the pillows so comfortable for a good rest. A good working air-condition, so impostatnt, since Strasbourg had high temperatures those days. Also a small, very small , fridge, The windows opens a bit, for fresh air . A shopping mall right next to the hotel where you can find a super market, if needed. Also a tram stop , outside the hotel, for easy access , just 2 stops, to the train station. And the staff always polite and helpfull. All in all, a convinient stay in the city center.

The room was spacious so the mini fridge could be bigger. Only space for 2-3 bottles. Really tiny. Also the variety of the breakfast could be better and the quality. The "sweet" selection, did not gave me the impression of home made. It would be nice if every 2-3 days had new additions. I stayed there for 8 nights, and the breakfast was just the same. Also, since you pay for a 4 star hotel, you expect some amenities, like slippers or shower cup, iron table etc. Little things that make your stay more "luxury" and kinda justify the amount of money you pay for a 4 statr hotel

To be honest we only used the hotel for a stop over so for our purpose it was perfect

Parking is a nightmare. Expensive and stupidly low ceilings. Our car now has scratches in the paint work and there is no access to lower levels from the hotel