Beautiful room, loved the swimming pool - it was a great temperature and vibe loved the large chess set which we played our room was so private and well located near the pool it was great cheese plate, sparkly wine and rose petals were worth the extra $ and the bath with the window above was just beautiful - we enjoyed sharing our bottle of Bollinger and having a soak on valentines day together very much !!

Rooms could do with a lick of paint but they are clean The lady that checked us in was lovely but the other lady was quite rude when we returned to get towels We arranged a late check out for 11am but the cleaners knocked and opened the door without waiting when we were in bed at 9.45am which was not great!

My wife and myself booked 2 nights accommodation at the Mercure as it was very centralised to Bimbadgen Estate for the Take That concert we were attending. The rooms were the highest quality and staff were extremely friendly and helpful. During our stay we also did some wine tasting at DeBortoli's Hunter Valley, we went to the Hunter Valley Chocolate and Fudge factory, had dinner at Harrigans Pub and attended the Hunter Valley Gardens Christmas lights. The furthest we travelled from our location was only a 10 minute drive. It has beautiful manicured lawns and gardens and is the perfect location for a weekend getaway, corporate stay or to host an event

The worst thing was potentially spider webs when we went on a walk from the Mercure to Hunter Valley gardens at night. There are some big spider webs and spiders if you try cutting through the trees and bush. Other than that everything was very good

You can’t beat the location - right next to the village and the Hunter valley Gardens for the Christmas lights - we just walked there. Staff were great and my early check in request was available. I liked the bed but my husband didn’t like the pillows and had a poor sleep. Both our room and my inlaws next door had water leak out of the shower when both husbands used the rain shower head and it went all over the floor. But minor inconvenience really - we’ve stayed before and we’ll stay again. And I would recommend to anyone else.

The shower water running all over the floor. The soft pillows - firmer would be great. We didn’t have time to request any others though as at a wedding and got back late.

The location, the facilities, the food, the room. Everything was perfect. The bath was the best. I booked the specific room type to get the bath. It’s set into the floor & there is a large skylight above it. It felt so luxurious just sitting in the bath- which is huge & even had space for my feet to sit. There are numerous wineries & a whiskey distillery around the area, restaurants & close to Cessnock if you need to go into town for anything. The restaurant was great, the food was beautiful & our waiter was very professional with a sense of humour. We would definitely stay here again, probably one of my favourite places to have stayed. Staff were friendly & there’s a library you can sit in & have a drink & while away some time.

There’s nothing I didn’t like

Helpful staff, value for money, location. Element's restaurant fantastic! Breakfast excellent on Sunday a little hit and miss on Monday. [I would change the 'bake bean supplier or pull them from the buffet altogether.]

One of the reasons we stayed here was the Air Show, as it was Stop 2 on the Shuttle Bus. Paul Bennet's Team or HVG management [who obviously knew about this arrangement] should have briefed the reception staff as to where and how the pick ups were arranged. Would have saved a long walk!

Lovely atmosphere, very chilled with an upmarket feel. Spacious rooms with very comfortable beds and fantastic air conditioning. Nice to have fridge kettle and toaster in room. Food in restaurant was great and beautifully presented, reasonable price too.

Service in bar area was a little slow. Maybe a bit understaffed. Need more suitable eating tables in bar area. Only seemed to be one at comfortable height. Rooms a little bit dated could do with at least a lick of paint on the woodwork, and fridge needed a good defrost.

The reception building is nicely built with wood , a lovely fire place as ready room , helpful and friendly staffs , parking locates by the room , Simple but good selection buffet breadfast locates near the pool side can sit indoor or outdoor , There is a nice little local mall behind the hotel , Cafes, souvenir stores ,parks , children play grounds , mini golf with driving range , Golf course and vine yards all around , just minutes away by driving,

No lift , need to carry suitcases up to 1st floor ,

Front reception staff were quick and efficient. We only had the breakfast, so can only judge that food. Fresh, lots of options, tasty. Lovely staff here too. Pool was good value too. Great location too, as super close to the gardens/village with the activities within.

Not a big thing, but worth a mention. When we got to the pool, we saw the sign saying that towels were available at reception. If we could have been told that at check in, it probably would have saved us a little time

Really love the activities like the pool and spa options as well as the lounge and pool table. Also heard there was a sauna but didn't have time to try it. Location is so beautiful and convenient, we found it easy to travel to most places because the hotel was so close.

I wish the breakfast was included! Or at least slightly elevated. $35 for what was provided wasn't the greatest value for money. Also please mention the additional service charge for room service! We weren't aware when we ordered.

The room was clean and smelt really fresh on entering. It was spacious. The breakfast was presented very nicely but very generic as far as variety of the food. The location was perfect.

I felt the lack of a second chair at the lovely desk. I had to bring an outdoor chair into the room to sit with my mum at the table. It would have been nice to have a male staff member/porter or an elevator to take our luggage up the stairs to the second level. Next time I will request ground floor.