Very nice hotel in the center of city.Reception and staff welcomes you very friendly.Speed of Internet is ok,breakfast is good,coffee and bakery products are tasty.Bed is very comfortable,cleaning service works flawlessly,Bathroom is very nice,pressure of water is strong and easily water heats up.Location at its best which are close to all touristical and historical attractions also metro station is nearby which takes only 1 min to go on foot. Last thing i would like to say is staff is wonderful and highly motivated,you never wait for any second when you need something else,I think strongest point of this hotel is service quality of staff which you will definitely get satisfied.

Room is small for single person,seat in the room is not comfortable.There is small tv which automatically plays ads of hotel which is annoying and you have to close it every time manually from buttons below.Space of the room is limited and furnitures are very old which has to be replaced.

Excellent location on a quiet side street about 150 metres from St Stephen's Cathedral. Super attentive staff. 24 hour front desk. Room cleaned daily. Furnishings recreating imperial setting. Free supplies of tea and coffee refilled daily, as well as contents of minibar (reasonably priced). "Traditional" touch with elements for shoe polishing in the room.

The room was rather small, though this was properly advertised, and it could get a little hot at night. The light available was probably well suited to current energy-saving demands , but an extra lamp wouldn't go amiss.

Very clean and comfortable - shower water pressure was fantastic-, also very quiet for such a centric location, we couldn't hear any noises at night at all, not from the outside or from other rooms. Breakfast was really good, had a lot of options and a nice restaurant. Staff were also very pleasant and helpful, and there was always someone available, even late at night. The Internet was also good, zero issues there, even considering we worked from the room for a bit!

Nothing to dislike, everything was great

The hotel was very centrally located. I definitely recommend it. When we came to the beginning of the street, we were going to the shopping street. Everything was at our fingertips. Restaurants, cafes and shops are within walking distance. Even though the hotel was in the center, it was very quiet and we were not disturbed at all. The bed was very comfortable.We chose breakfast included. The breakfast was very sufficient and diverse. The hotel is very old, in fact, Franz Kafka stayed here for a long time. In my opinion, hotels with such historical background are more impressive. The employees were very attentive and friendly, and every request we had was met very quickly. thank you very much

I don't understand why there are no bathroom slippers in hotels. Considering this price and the hotel, I wish they would give this too. And the bathroom could have been a little cleaner, but everything was very good.

Hotel was very nice, room was charming and very clean. Bed was comfortable. Light fixtures and furniture were old fashioned and we loved the look. Bathroom was updated, clean and very comfortable. Cleaning staff were very efficient and everyday cleaned as soon as we left for town - we enjoyed comming after lunch to a clean room. Breakfast had a good selection of food and personel made coffee to order - we loved our food and coffee. Hotel is located in close proximity to museums and old town - you can walk to a lot of attractions. We also loved old time charm and old fashioned real keys - was fun to actually lock the door for a change.

Room was rather small, but had everything we needed and was really charming. So not really a complaint - just if you traveling with large suitcases they might take up all room.

You cannot beat the location of the Graben Hotel! It's just next to St Stephan's Cathedral but in a small quiet side street that offers peace during the daytime rush but simultanuously has got you RIGHT THERE next to Vienna's greatest attractions and 50 meters from the subway station. The hotel is not a big thing but it is really clean, the staff are very capable and friendly, always ready to assist. The breakfast (it is optional, I had it included in my rate) was very good, the fruit and vegetables were always fresh and the morning staff was very readily available to cater any special needs. The rooms (my room at least) are on the small side but that is understandable as this is obviously a converted apartment building, the beds are comfordable and the toilets sparklingly clean. Overall, I had a great experience and I will definitely be staying again. Well done!

Everything the hotel has offered: hotel location is accessible, staff are helpful, cheerful, hospitable, breakfast is good, room is clean, safe place.

the 2 pillows they provided are both not comfortable...very thin and fluffy as if none to elevate my head...i need to fold both pillows....this made me uncomfortable, unable to sleep, especially i needed a good rest after a long day. However, this will not discount the 5 star i give to Graben Hotel🫰

+ Good location, very central and easy access to public transportation but still quiet + Non-smoking rooms + Helpful staff + Air conditioning

- The amenities were fine, but not what I would expect of a “4-star” hotel - Security was also not what I would expect of 4-star hotel, didn’t feel unsafe, but anyone can access guest floors via unsecured stairs/elevator - Room was quiet, but window faced a wall and didn’t get much sunlight - Room was small, which was manageable for one person, but would be difficult to accommodate a couple

-Very central and well connected -Very friendly staff -You have the trattoria there and you can easily go for a meal if you are tired -Good AirCon, comfy bed that is suitable for people with back issues -Tv channels diverse, not just in german -If you needed anything, like room slippers, the reception provided us as requested -There is a lift, even if the building is old. -Very quiet even if you are central -Old, but not run down (at least in our room)

It’s not that I didn’t like but people should be aware that -the hotel is old, this means the rooms are not big -the window was towards a side area/we were seeings the next building’s wall - but this meant it was quiet.

It's very centre to everything, I love my morning walk and come back to the hotel to freshen up and then come back out to explore more. It's like being ay home :)

I was disappointed with the male receptionist that I asked to book me a taxi to the airport a day before my flight and he failed to do it , it was just good that I asked again at night and the male receptionist ( different from the other one,) did it straightaway..