Great location, short stroll to all the main attractions and amenities. Initially we were given a room on the top floor, which proved difficult to access due to mobility issues. Reception team managed to change the room for us, which was much appreciated. The hotel has been renovated since my previous stay and the bedroom was modern, fresh and spacious. The shower was nice and hot with complimentary toiletries provided. Breakfast was freshly prepared and plentiful. The staff team are lovely, really friendly, welcoming and attentive.

Missed the camper van!

Breakfasts were excellent, including lovely plant based meals; with soy milk for coffee & cereal. Staff were very solicitous and helpful. Central location of the hotel right on Lower Bridge street. Room was spacious and newly updated.

The bathroom shower is a dangerous menace: the floor is extremely slippery, and someone will slip and be harmed. There is a pressure dial and a temperature dial, and they are confusingly mislabelled! The pressure dial has "cold" on it, and the temperature dial has "econ" on it. That's if you can read them at all -- the print is in dark red/dark green on a black background. Finally, we reserved 2 twin beds, and confirmed 2 twin beds, but what we got was a child/single bed and a king size bed. Also, there is no closet/wardrobe, just 4 hangers on the wall, for two people.

The property is located in a fantastic area, it is very modern and clean and the staff were really friendly and so good with our little girl. Will definitely stay here again when we next venture to Chester

I’m finding it difficult to fault in all honesty! For us being on the top floor with no lift was a little difficult with a toddler and luggage when we first arrived but with that being all I have to twist about shows how great this hotel is! One thing I would say is that parking was a little tricky, the car park where you got a discount to park was so unbelievably tight and when we had a day out we came back to find it was full so had a bit of a stress but there is plenty parking around.

Hotel was great value, clean and location was great. Staff were excellent and could not be more helpful. A member of reception staff helped with cases on arrival and we were able to check in sooner than we thought. a lady member of staff also helped with cases going downstairs on leaving. Had a problem with shower temperature but again, on asking it was sorted very quickly and efficiently. Hats off to all the hotel staff

The room was a little too hot but the weather was very humid and being near the top floor out room retained the heat but a fan was provided which certainly helped.

Our room and all the areas were well kept and exceptionally clean. We had a dog friendly room and there was a dog bed and water bowl provided. The hospitality tray was well stocked with tea, coffee and bottled water along with complementary biscuits. The breakfast had various choices with something for everyone and was also very well presented.

There were some squeaking floor boards noise from above and in our room but as it's an old building it was expected. On leaving I did mention to the receptionist that the plug socket was too far away from the mirror when drying your hair but wasn't a big issue as we were only there for two days. None of the above would stop us from staying in the future.

Friendly and helpful staff, tasty breakfast, nice warm rooms (probably too hot but nice in winter!) good location, comfortable bed. Would stay again. Really enjoyed the stay.

Rooms are quite dark (design scheme) and so was missing a brighter light in the bedroom. Poor soundproofing, a really loud family opposite us from early in the morning. WiFi signal poor in our room (top floor) kept dropping in and out. Slight musty smell, coming from bathroom but also in main room. These are all small niggles though just honest feedback, but would stay again really enjoyed it thank you

The location of the hotel is amazing, it really is in the heart of the town! As we arrived it looked beautiful! We were greeted by a really lovely, helpful lady on reception, who advised our room was ready early and we could therefore check in. Our room was decorated really nice, we had one double bed and two singles. The bathroom was really modern with good lighting. The bed was super comfy and had a great night sleep. Breakfast was absolutely delicious - a mix of cereals, pastries and fruit salad as a buffet and then cooked food you sat down and ordered. All staff working were so kind and attentive.

My friend and I stayed for New Years Eve, so we needed to get ready for the evening out. This was a little difficult because only the bathroom had good lighting. The main bedroom was quite dimly lit. There were free standing spotlights but they were too bright to use as extra lighting whilst getting ready. The temperature of the room was really, really hot. The radiators were off and we couldn't work out where the heat was coming from - there wasn't a dial on the wall to adjust. We didn't ask reception about this, we just used the fan and had the window open fully.

Location was very central to the town and in walking distance for most things. The hotel had a nice ‘vibe’ to it. The room we had was very quiet - but I would imagine it could get noisy in the summer with the garden area at the back. The staff were lovely, friendly and accommodating.

Just minor things that didn’t detract from our stay. The telephone system lit up sporadically throughout the night thus disturbing sleep- but easily rectified by putting a cover over it. Because it’s an old building there weren’t many plug sockets. So if I wanted to use the hair straighteners the mirror was at the other side of the room.

Superb location to explore the City. Perfect Breakfast, not too big or small. Lovely, Helpful Receptionist. A minutes walk to Chester's amazing independent shops, many of which are in 'The Rows', (quaint upper floors). Lots of pubs and restaurant's in the same street as The Town House. The City Wall (highly recommended) and Riverside Walks and Parks is only 1 minute walk from The Townhouse. We travelled to Chester by train so not sure about parking. Didn't appear to be anywhere outside the property. Our dog was made most welcome with a bed, bowl and treats.

Nothing.

Location fabulous, staff very nice, the Christmas decorations were lovely. The lounge and bar are were very nice, loved the sofas and it was really cosy and inviting. Breakfast was fab, full English was perfect and great quality and great value for money. The other breakfast offers were fantastic. I would stay here again without a doubt, but only I’d get a different sleeping option/bigger room for the reasons below.

For feedback… the 2 single beds were so small I thought I was going to fall out so it wasn’t a pleasant sleep sadly. I understand it’s a small room and I think they move the beds in if you ask for two single beds, but I think I’d rather have two normal single beds and a bit less space than the tiny ones we had. Didn’t like the pillows they were too hard for my preference, but thats quite a personal thing and we’re all different.