I’ve stayed at this hotel many times before. The rooms are nice but the main attraction for me is the pool and jacuzzi. The location and parking are great also.

Couldn’t get a G&T drink at 12.45am. 4 guys on reception and none of them could make a G&T- it was only bottles of beer or wine and you had to pay £4 and have them deliver to you as room service. A central high end hotel like that and they couldn’t do it?!! Come on Crown Plaza Liverpool- get your act together!

Good location, great breakfast, nice swimming pool, helpful staff, generally comfortable stay

Would benefit from a refurb to make the place feel more special and elevate the experience - decor and fittings a bit dated, and also in need of some tlc eg door in our bathroom room rotten at the base, plastic bath side panel cracked. Quite hot in the room without air con, but noisy with it switched on. Windows don’t open which is always annoying

Reception and restaurant staff extremely pleasant, very nice. Breakfast delicious. Use of leisure facilities. Comfy bed.

Shower not great. The fact that I had paid in full upfront and yet a £50 deposit was required. Although refunded on check out, it’s a lot to assume a person has that additional money. They could be a single parent who has already saved up for the trip itself and didn’t have much left.

booking in staff were really helpful when I had an issue with my card ,

conflicting information regarding when I could park my mobility scooter, Restaurant staff also gave conflicting information we were booked in for half board , however I asked about paying extra for the Plaza menu no issues on the second day however on the 3rd day we were told it was not possible until I informed them that we had been told we could do this and pay extra if needed . Also despite being told I had a nut allergy I was served cheese and crackers and only after I had concerns about the crackers I was informed after checking they may contain nuts, this was not picked up at the time of serving and I was given bread instead.

Me & my son a massive liverpool fan stayed for 2 days on our 1st trip to liverpool. It was one of his birthday treats, we had a long trip but were very excited. On arrival the reception staff were so welcoming and friendly in particular benjamin. They up graded our room which was perfect & left a lovely welcome card with free desert & ice cream for one very happy birthday boy. The location was stunning right by the river and near to all the local attractions and sights. The anfield tour was amazing. The swimming pool was also lovely as well as the reception staff. One of the nicest cities we've been too people so friendly and the service exceptional everywhere. I would highly recommend this hotel and liverpool as a destination to visit. We will be back again next year. A big thank you to all the staff

Nothing everything was spot on for us

The staff were so friendly, the place was spotlessly clean, the food was top notch, and the location was perfect, right next to the Liver Building. The pool area was also lovely. The rooms were quite spacious, the towels were quite luxurious and there were even bathrobes in the wardrobe.

It's such a small thing and seems petty, but the only thing we didn't like was the shower set up in our bathroom. The shower head is not detachable, and the toiletries and handle are in the way when trying to shower because they are on the wall opposite the shower screen. There's no reason why they can't be put farther down the wall. At one point, I jammed my finger between the screen and the handle when opening the screen door as we had left it to drip over the bath. However, this, in no way, took anything away from our stay here, and we would definitely stay here again.

When we first entered the building the first thing I said to my husband was how clean it smelled. The receptionist was friendly, explained everything we needed to know and answered questions in great detail . We usually eat out and very rarely use the food facility's when we stay away in hotels but the meal we had one evening in the resturaunt was out of this world so we were both extremely pleased we had chosen to dine there that evening. So much so we had breakfast the followimg morning and we were thrilled with the service and options available. Can I just also mention that the very charming gentlemen that welcomes people through the doors smile is enough to brighten anybodies day! Thankyou so much for a wonderful stay. We will most certainly be back!

The only fault I would have with the room is pur windows didn't open.

⭐️⭐️⭐️⭐️⭐️ One-Night Stay for Daughter’s Graduation – Perfect! We had a wonderful one-night stay at this hotel in Liverpool while celebrating our daughter’s graduation, and everything exceeded our expectations! From the moment we arrived, the staff were warm, welcoming, and incredibly helpful, making our special occasion feel even more memorable. The room was spotless, comfortable, and well-equipped—perfect for a relaxing stay. We were especially impressed by the amazing breakfast the next morning. There was a fantastic selection of fresh, high-quality food, and the service was excellent. We also made time for a swim, and the facilities were clean and peaceful—a lovely way to unwind after the celebrations. Thank you for helping make our visit to Liverpool so special. Highly recommended, and we’ll definitely be back!

The exceptional friendly staff and the amazing breakfasts . We also used the Spa and gym which made our stay really good. The room was very clean and it was perfect for our needs. The bar was very nice and the staff could not do enough for us.

The only thing to mention was when i used the gym i went on my own and there were a couple of other women in there there was a very unpleasant man using the stepper and spiting all the time. one of ladies went down to complain and i also complained upon leaving. I do not know what happened but i didnt realise that the gym is open to non guests of hotel.

From the moment we arrived, the staff were so friendly and went out of their way to make our stay so comfortable. Breakfast was so beautiful and a fabulous choice. I had said it was my husbands 60th birthday, and we got a lovely card in the bedroom with a complimentary drink from the bar. The swimming pool was an extra bonus with the weather so hot and the jacuzzi was heaven. The location of the hotel was brilliant right on the docks and very central. It was our first time in Liverpool, but we will be back and would definitely return to the Crown plaza. First class.