The hotel is magnificently perched on the mountain facing the Matterhorn. The vistas are incredible and access to skiing could not be easier! The ski room has boot heaters that dry your boots every night and warms them for your feet in the morning. The spa is also beautiful with a sauna that looks out at the Matterhorn. Rooms are thoughtfully furnished and showers are incredibly hot. The hotel was clearly fully renovated but retains its historic charm. The staff are extremely helpful and knowledgeable. Julie was particularly friendly and helpful, assisting us in organizing staff to help move our luggage and helping us extend our stay. All in all we had a terrific trip!

The hotel is a bit isolated, you cannot go into town for dinner or in the evening. Dinner is included in the room price and was delicious every night, but if you want to go out at night this would not be a suitable hotel for you. We appreciated not having to organize dinner logistics every night by having it taken care of by the hotel.

The hotel is in an amazing location and is easy to get to on the gornergrat train. It’s great for skiing. The room was spacious and clean, the WiFi was good. The spa facilities were nice and modern and never too busy. All the staff were very nice and helpful.

Only issue was there were only 2 options for dinner every night. For the most part wasn’t an issue, but there was one night when I didn’t like either of the options so I asked if I could order off the lunch menu, but was told I couldn’t, however on a previous night we had seen another table order off the lunch menu. So unsure why they could but we couldn’t.

The location is great as it’s truly ski in and ski out. And of course the view of the Matterhorn is unbeatable. I was able to watch both sunrise and sunset during my stay without any hassle having to find a viewpoint that requires efforts. The staff is amazing. I felt very welcome and was made at home. The facility includes both breakfast and dinner which I found very convenient and loving - since it’s up in the mountain, if these meals weren’t available or demanded a cost it’d feel quite unloving. Make sure you check the timetable to plan for your trips. It’s a 30 mins ride to and from Zermatt and it doesn’t run as frequent so definitely take the commute into account.

Nothing

This hotel has a truly wonderful location. I loved how it is situated amidst ski slopes, mountains, and lingering snow. I truly felt that this hotel was well worth the stay. The view of the Matterhorn and the surrounding Alps was absolutely stunning. I was especially impressed by the outdoor hot tub and the beautiful photo spots. The hotel was also well-equipped with excellent facilities, including a restaurant, a café, and cozy lounge areas. I would love to return and stay here again. The staff were lovely, very welcoming, and always willing to help.

I didn’t particularly enjoy the behavior of some other guests during my stay. They didn’t seem very friendly or welcoming towards Asian visitors.

The hotel is in an ideal location for skiing, and its proximity to the slopes is a major advantage. Although our room was a bit small, it was sufficient for our needs and very clean. We especially appreciated the warm and friendly attitude of the reception staff. The spa was definitely a highlight, with the sauna and jacuzzi offering breathtaking views.

The restaurant of the hotel was a major disappointment. The dinners included in the stay were far from satisfactory. What made it worse was finding out that ordering additional meals for an extra charge wasn’t possible. This left us in a difficult situation, as there were no other restaurants nearby in the middle of the mountain. You’re stuck with the hotel’s menu, and if you don’t like it or have allergies, there’s no alternative. Additionally, the long wait times during meal service were frustrating.

One of a kind place in the middle of a mountain. Nice chalet-y styled rooms, great spa, superb terrace directly facing Matterhorn. If you're ever in Switzerland, you must must see the Matterhorn. There is no other mountain like that. Also, the kindest and most helpful receptionist (Bravo Julie). There are tons of hiking trails with most spectacular views of surrounding mountains. And if you're lazy you can take the Gornergrat train up and down from/to Zermatt. In winter, it's ski in and out, of course, as the hotel is at 2550m elevation.

Given that there is nothing in the area, hotel imposes a breakfast and dinner menu in the price. While breakfast is very good, dinner menu is so-so and there is only a choice of meat/no-meat main dish (albeit portions are very generous, it must be said). And a bottle of water is 10CHF (!!), they tell you it's because they are running a local filtering facility. So, dinner is kind of a canteen experience, which is disappointing at this price level.

The staff

The hair dryer

The Hotel is obviously at a beautiful location. The rooms are spacious and lovely. If you are planning on skiing, the lift is next to the hotel. Food was great and spas was very relaxing.

The Hotel had a lot of “requests” before checking in. The last train to reach the hotel from Zermatt is at 7:30pm after that it is impossible to reach the hotel by any means. There is no other restaurant in the area except the hotel restaurant. If you want to ski, you will have to rent the gear from Zermatt and bring to the hotel and then you will have to return before 6 and reach hotel before 7:30 pm. The dinner gets over by 8pm. This was a reason why we didn’t go skiing while in Zermatt.

Location is amazing. Open view at Matterhorn. Hotel is very comfortable and houskeeping staff is five stars.

We have had breakfast and dinner. Breakfast is good. However, main course for the dinner is realy bad. I have ready a few comments about it but did not anticipate that the cook cannot cook. Example: Spaetzle were mixed with croutons? Fish was served on the barely cooked beans (can?). Risotto was raw (this is not al dente!). And so on.... I guess that the cook is from south of Germany... Every meal has this German sauce which is recycled on several dishes. Too many things are mixed up. If you decide to go, be prepared to put up with this.

The room design was very cute (way cuter than exterior of the hotel). Very clean and well managed facilities. Hot pool outside was awesome. Stunning views.

Nothing really. The reception staff could have been a little more knowledgeable about sunrise/sunset time in the area when we inquired, but maybe it's me who has too high expectations (spoiled from Korean/Japanese hotel service).