The property was exceptionally clean, the staff where lovely and very accommodating and polite, plenty of activities for the kids, great pool areas. Food was lovely and very reasonable. Room (one bedroom apartment) was great size and had all facilities we needed.

The only thing I could complain about was they could possibly do with more staff at the pool bar/ extra chefs the food service was slow during busy spells.. and the towels could be changed daily in the room.

we arrived at 10 pm and were put in a terrible apartment. At the reception we were assured that everything was occupied and there was no possibility of replacement. The apartment did not match what we saw in the photo. I was very upset because the next day was my Birthday. In the morning we met with the hotel manager and told that we are not happy. She solved the problem very quickly. And at 10 a.m. we were in a new great apartment. And in the room was a bottle of champagne and congratulations from the hotel team. Thank you so much!

We got an upgrade offered for a good price since we got there a lil bit earlier than our check-in time. So instead of the studio we got an spacious and clean appartment on the 5th floor with an amazing view! There alot of kitchen&table ware available in the kitchen. The cleaning staff was super polite and kind. Parking was also easy around the hotel.

the beds were 2 single beds and kept moving away from eachother.

The room was nice size, clean and the staff were very helpful and friendly. The poolside was great and had a nice bar area. I felt welcome and it wasn't too busy (start of May). It was a close walk to Santa Ponca centre and there were taxis around to take you further away.

The only thing was the body wash wasn't refilled and I had to go down to reception to ask for more toilet paper. But overall, great stay and I'd come back. I wouldn't eat the food from the pool bar again, I had a veggie sandwich for 8 euros which was advertised as it had greens, tomatoes, asparagus and egg but mine did not have asparagus. Minor detail, and I didn't say anything cause I don't like confrontation but overall a nice stay.

Kids loved the pool and the activities , the pool bar is good with the slushies and jug cocktails. Location is good once you find your way. The back gate is good to leave form and walk to the square and beach if you keep walking further.

The pool closing early when it was still daylight and summer . The photos of the room were a little deceiving on the size, but that’s always the case.

Location, pools and plauground for kids, bars Are arease are clean. Sun beds are for every guests and towels also are provided. Kids pool things are provided for free. Nice.

Daily cleaning wasn't enough... I had to clean the floors myself. Living with children, I wanted to clean the floors in the rooms, especially the kitchen area. And one more - the children's pool could be heated

Great hotel for kids, many activities throughout day, excellent room if you pick the apartment (not studio)

The studio room was way too cramped for a family. Pool times - opening at 10am and closing at 7pm Not enough sunbeds - was a struggle daily trying to find a sunbed by pool and saw many sunbeds with towels on them for the whole day with no person sitting on them.

The hotel was perfect for young children. The entertainment was just enough and the children’s pool was perfect for children not able to swim alone yet. The staff couldn’t do more to accommodate us all.

Quite a walk to the beach if you want to be there every day but depending on mobility it was still very manageable.

The rooms were spacious. It was modern. Sunbeds can’t be reserved til 9am. Pool tables €2 per game. Quiet location. Snack bar food and drinks were good.

Cashless snack bar, you have to load cash onto a wristband, it’s inconvenient if others in your party want to use it and you’re not there. Lots of wasps round the pool. Expensive vending machines. Not enough towels provided in room. It’s a good 30 mins walk to the town centre, we didn’t mind this on the way there but we had to get a taxi €7 back as kids were tired at night. There’s hardly anything within a 5 minute walk, everytime you need groceries etc it feels like a day trip out!!

The hotel was very clean and quiet. The food and cocktails at the pool bar were great and the atmosphere calm and relaxing. The room were spacious and as shown on the website, and the beds were really comfortable. Overall really enjoyed the hotel and will come back again. Staff were all friendly and helpful.

The door to the bathroom don't close fully so there is a 1cm gap always open which doesn't provide any privacy when using the bathroom. The pool and bar closes at 6pm which is a little to early. The restaurant and bar got our food orders incorrect a few times and over charged for drinks at time so had to keep an eye on the reciept each time. The sliding doors to the balcony can not be locked and can be opened from the outside enen when fully closed, so did not feel safe leaving valuables in the apartment.