We liked the location of the room, everything was as I requested including extra towels, the room was clean and larger than we expected. We had had a couple of bad experiences with other chains where we paid quite a bit and things were broken, dirty and I had already paid for the rooms and it was too late at night to change places. I put in a request here and it was heaven. Thank you so much for having everything working, nice and ready for us. The bed was very comfortable too. We expect to be back next year when our conference (non-business) occurs again.

We wished we could have stayed longer...

Room was clean.

Girl Sarah at desk was very rude to my husband at check in. Told him he "didn't have to stay there" and she "could arrange for him to go home" all because we traveled 2 1/2 hours and got there an hour early and he wanted to check in then. She had a serious attitude about that.

The breakfast area and food very good

In the handicapped room, the ring around the shower head fell off when I took it down and the toilet paper holder was not entirely attached to the wall but thankfully the bar above was. We did not know about your pillows being both soft and firm in the room. My first night was sleepless but after taking to the desk person was ok. Staff was wonderful.

It was easy to get too. Staff were friendly and need a raise for working long hours in a facility that had broken air conditioning. As miserable as it must have been the staff always smiled and were friendly.

Air conditioning in the lobby was broken - unbearably hot! The microwave in our room did not work.

Clean , staff very friendly and helpful

Hotel breakfast could not accommodate a booked hotel , as the guest come through it would wipe out the breakfast bar , staff couldn’t keep it stocked, you’d have sausage gravy and no biscuits, dry cereal and no milk, breakfast meat was out of the question as soon as a pan was put out it was gone, very disappointing!

Clean, Breakfast

My credit card was charged 10 dollars more that the bill, I noticed this after coming back home when I saw my amex card activity in app, the receipt was 158, I see card charged 168, and they dis not give me credit card receipt of course, other than this I liked this hotel but I won’t use it next time

Breakfast was very good and the room was clean. The location was great for the things we wanted to do and see. Staff was very friendly and helpful.

The toilet was too low to the floor - like one from an elementary school kindergarten room. The bed was too high off the floor - not easy to get in and out of'

Conveniently located with very friendly staff.

My only issue with my stay is the chair in my king room was absolutely, disgustingly stained on the arms, and seat cushion. It reminded me of a chair one might find in a teen age hangout in a garage.

We weren't too far from Frankenmuth, which was the reason we were in the area. The room was also clean and the bathroom was big.

We were on the first floor and next to the exit, so that meant we heard a lot of people walking around. The TV was also pretty basic. We couldn't pull up a guide to help with searching through the channels. So it was a lot of just flipping through.

The hote entrance was clean, and the staff was very friendly and helpful with any questions you may have. The rooms and the bathroom were neat. Overall, I was pleased with my stay.

The clock in my room had the wrong time, so we overslept. When I looked at my phone to check my messages it was 10:30. I called the front desk to ask if we could give us a little extra time to get ready. She said I could give you an extra 30 minutes. Two adults and two children we were rushing smh 🤦.