Rooms were nice, clean and new. Breakfast was also nice, there is so many possibilities.

It seems that staff is not so interested, i was also waiting so long in order to check in at the beginning. I also dont know why they did not change towels everyday- its 4 star hotel. They are working and you can ask for whatever you need but in the end it seems they dont have connection with guests.

this hotel is a very easy walk from Dusseldorf's main station. Nice reception area and bar. Very good size and comfortable room; it is clean and well maintained although the exterior looks a little dated. There was a fridge and coffee machine in the room which were both very handy. Perfectly adequate hanging space for clothes but surprisingly limited shelving. Didn't hear much from other guests.

they have a stupid automated checking-in machine with very poor instructions. In the end someone had to come over from the reception desk to help. When we tried to check out the machine couldn't cope so we had to do it manually which was very easy.

Located directly in Little Tokyo of Düsseldorf for everyone who is looking to experience Japanese lifestyle & culture with a subway station in less than 5min of walking distance if you’d like to check out the rest of the city as well. Apart from its location the hotel’s rooms aren’t just really beautiful (modern minimalistic), but also exceptionally clean and air conditioned.

Elevators to the different floors with guest rooms can be used by everyone entering the building instead of using the key cards to ensure that only the guests and authorized personnel can access the floors.

The location is ideal. It is away from the crowds but still within a 5-6 minute walking distance to where the crowds are. The hotel is quite large, clean, and modern. An impressive lobby greets you. The complimentary water and detox water in the lobby is a nice touch. Our room was upgraded due to availability. Breakfast was also complimentary. Spa facilities were available, but we didn't have time to use them. Breakfast (considering that the hotel is run in line with Japanese culture) reflects cultural values. Options such as fish and rice, which are part of this culture, are available at breakfast. However, there are also options that appeal to a universal breakfast experience (oats, fruit, scrambled eggs, bread varieties, etc.). The only thing missing for us at breakfast was olives. I know that olives are not a common food at breakfast, but it would have been nice to have them. The breakfast was very successful in my opinion, with honey served in small jars, high-quality brands used for butter and cream cheese options, various types of milk available, and quality coffee options. The bed in the room was very comfortable, the pillows were soft, and the blankets were spotless. The suite is quite spacious in terms of square footage. The window isn't very large, but the view is satisfying. The only thing missing in the suite was hotel slippers. It was surprising that there were no slippers in the room, especially in such a luxurious setting. The elevators are incredibly fast and comfortable. The reception is available at all hours and the staff are genuinely friendly. During the day, we encountered housekeeping staff in the corridor, and even though there was some distance between us, they greeted us. This was a very pleasant gesture. You can feel that you are receiving professional hotel service from every department of the hotel at all times.

It is very difficult to find anything negative to say about this hotel.

The location of the hotel was perfect for exploring the city. The room had a comfortable bed and an excellent shower. On the plus side the water was soft and good for my skin. The staff were professional and pleasant to talk to during check-in and checkout.

The parking at the hotel was expensive however they offered cheaper parking at an affiliated car park company a short walk from the hotel. Note that you are not guaranteed a space with this alternative parking option even if you book ahead. We spent 25 minutes driving around competing with other drivers for a free space. Another downside was the early closure of room service. On the night we stayed room service was supposed to be until 21:30 however when we tried to order at 21:10 we were told we could no longer order. Despite this we enjoyed our visit and would stay again.

The staff were very accommodating and kind, they put up with our 'in progress' German and helped us out in English when we needed help! The room was very comfy and clean and serviced daily. I requested some black tea and milk and a kettle and tea bags were delivered to my room before we'd made it back upstairs, which was very kind. The bar staff were lovely and the hotel in general has a very upmarket feel without being pretentious, and the atmosphere is very relaxed. I've personally had a very restorative week and the Clayton hotel has certainly helped towards that. Thanks 😊

I don't love single mattresses/ duvets together instead of a king sized bed, but I appreciate this is the norm on the continent, I just kept losing my duvet in the night and getting cold toes 😆 that being said, the pillows and duvets were super soft and lovely, I usually struggle with neck ache and use a special pillow at home, but I was fine with these ones.

The initial meeting and greet was really friendly, the Executive Suite fabulous; the pool, spa and bar facilities great. Brilliant location in Little Tokyo and within walking distance to the main train station, The Altstadt (Old Town) district and the Rhein river. The Greek food and the Schöfferhofer Weissbier in Bar & Co around the corner is fabulous too, along with great hand roasted coffee at Röstzeit Kaffeerösterei.

Poor customer service overall, especially some people on reception. Despite requesting extra coat hangers and decaffeinated coffee pods for health reasons due to a heart condition for our room, they never materialised. Also, there were no instructions on how to use the air conditioning and despite several attempts to cool the room down, it remained above 25° for 4 days in 25-30° heat🥵.

Location is superb. Smack dab in the middle of lilla tokyo. Which is lined with shops and food. Staffs are helpful and requests is handled very quickly, like when we requested for a kettle and new towels.

Cleanliness’s needs to improve. The new towels in the room is stained with blood or some other stuff. Doesn’t feel like its clean enough. The bathroom smells musty as well. Coffee machine does not output hot water, only use for capsule coffee and tea. So we had to request for a kettle. Would be good to have a microwave for heating our japanese lunch box.

The hotel is super central just next to many asian restaurants and shops. that was one of the reasons I came to düsseldorf for and that is why I chose the hotel. the hotel is okay and fits the purpose.its clean and the beds are comfy.

Their elevator system is weird. you choose your floor on the outside and it assigns the elevator for you. this may be efficient and power saving but it is irritating, especially when you want to go from the parking to your room. you first need to get out in the ground floor and then get back in into the next elevator.

Everything except the stupid, so-called "coffee" machine and the fact that there was no kettle to make tea.

A kettle to make tea. The synthetic powder in those pods tastes awful. Even to be able to make nescafé would be better than what that silly machine can make. Also, the pods are really bad for the environment.