Great location, right in the heart of the French Quarter in New Orleans. The hotel is large, historic, and full of charm, with a warm atmosphere that reflects the city's rich heritage. The rooms are comfortable and the staff is very friendly and helpful. An excellent choice for anyone looking to enjoy the best of the city with style and comfort.

Because it's right in the center of the French Quarter, the area was very busy. The lobby was constantly crowded with people, both hotel guests and visitors to the bar. The room was quite noisy, with loud music coming from the street until 2 or 3 AM every night. Even staying on the 11th floor, the windows didn’t block out the noise well.

We thought that the location of this hotel is perfect if you wish to visit the French Quarter. The hotel is clean comfortable and amazingly quiet at night considering it is only one block away from Bourbon Street. (Our room was on Floor 7). Room size not huge, but good enough considering location. I did not get to use the pool so cannot comment on that. Service is good and complimentary water always welcome. If visiting the French Quarter and possible wider city would definitely return. This is a great hotel but generally very busy, but then you are in the French Quarter.

The Carousel bar has pros and cons. Firstly, of course its a great bar, but on the downside it is so busy that there's often no room and if you want to sit in the hotel bar after a long day on tours, we could not find any where to go other than to find a nearby bar - of which of course there are many. But it would have been good to have a residents bar/lounge which was available for a quiet cold beer before changing and heading out for dinner.

The hotel was beautiful, the staff were friendly and helpful and the room was comfortable and clean. We loved having the carousel bar in the hotel. We never sat at the carousel but didn't feel we needed to cause the rest of the bar was nice and we could see it from the other tables. The location of the hotel was perfect! Walking distance to everything in the French Quarter.

I got notified that I could upgrade our room and get early access to the carousel bar so I chose the upgrade (it was not a small amount extra that I paid). When I got to the hotel I discovered that the upgrade only allowed me the option to pay for early entry which would have been a couple of hundred dollars extra still. That was disappointing but everything else was wonderful so it was okay.

Besides the fact that it was absolutely amazing? Quiet.. Comfy bed, pillows sheets everything absolutely love the fancy bathroom with the marble floors. I loved all the extra little details that has the hotel’s name on it… the only thing I did not like was that the showerhead thing you can’t put it all the way to the top and let go of it. There was no way to position it so that it could be freestanding. I wanted to be able to just stand underneath it. but that helped me decide that I don’t want one of those types of handheld showerheads in my own home so thank you for that.

Shoot read what I wrote above that’s what I didn’t like about it

We were travelling with kids and one night a very "considerate" guest from another room has decided to smoke and the smell was omnipotent. We called the reception and they were very accomodating. They moved us to an upgraded room and hellped for a smotth transfer! The pool area was really nice and the barman was excellent. Be warned: it is a very popular hotel so it can be crowded at times!

Room was rather small but the upgraded room was apcious and moderm. Breakfast was only a la carte and healthy options were a little limited for our kids.

Loved the location and how we could pop in and out of the hotel in between Nola activities. Our room was super comfortable with an amazing bed and great daily room service. The rooftop pool and poolside bar were super fun and a great relaxing thing to do to cool off after walking around the French quarter. The staff was super friendly and helpful. I loved being at the carousel bar and staying in a place with beautiful old style architecture and rich history.

The pool area could be a bit cleaner. The shower was just average and felt a little old. Food from the poolside bar and room service was not great.

We were in NOLA for a bachelorette party. The hotel is in a great location for exploring the French Quarter. It is charming and makes you feel like you went back in time. The staff were friendly and helpful; they even had spa employees handing out cold towels at the pool. Facilites were up to date. AC worked fabulously. Pool was clean and stocked with plenty of towels. The gym is small but kept clean. The restaurant jazz brunch was fabulous.

The smoke detectors had blinking lights that made it hard to fall asleep. The bartenders by the pool were very slow and not efficient; they were not open to having a tab/card open and encouraged us to charge everything to the room. You do have to show your room key to security if you enter the hotel after midnight. Traffic around the hotel can get crowded, so order your Uber/ Taxi to and from the airport with extra time added in. Double rooms have full size beds. Check out was slow if you were looking to get an itemized receipt (as stated above, the bar made us charge to our room, so we needed the itemized receipt).

Location and facilities. Staff were friendly.

I thought during the recent Tropical Storm/ Hurricane that there would have been some communication by staff to guests. There was no communication at all and this did surprise me. If things had developed beyond what they were it would have been good to have received communication on what was operating within the hotel. Totally appreciate that skeleton staffing were only available but even a note under each guests door would have been appreciated. I even checked the Hotel Monteleone tv channel, but nothing.

- Location was awesome. - Every single staff member was lovely and helpful. - The doormen were stars! - Housekeeping was excellent. - Loved the old world charm! - The Carousel Lounge was the best, and the bartenders were so nice and fun. - We had the best time ever!

Small negatives: - The pillows were useless, they just mashed down into nothingness. - The shower situation was outdated; climbing into the tub to shower is dangerous. - No makeup mirror made it difficult to get ready. - The temperature regulation in our room was capricious - full blast vs. no air were the choices

Location was wonderful! The room was beautiful and the staff were excellent.

The first night we got there late and needed to order room service, the food was not great given the fact this is a four star hotel. The price said 18.00 and that it came with chips. I was charged much more and didn't get chips. The second issue was the shower, the shower head didn't work well. It seemed to leak. I would expect everything to work perfectly for the price charged.