I really enjoyed my stay at Ace Hotel Sydney. The location is excellent, and the F&B options within the hotel are a standout, especially the restaurant on the 18th floor and the bar—both offering a great atmosphere, delicious food, and drinks. The young guy at reception who checked me in was absolutely fantastic—super friendly, welcoming, and exactly the kind of person you want to see in hospitality. More staff like him would make a big difference!

However, there are some areas that need improvement. The lighting in the room was insufficient, particularly in the bathroom, toilet, and wardrobe area where the mirror is—it was way too dim, making it difficult to get ready. Also, the room itself was extremely small, barely enough space even for one person.

We ordered room service for breakfast which was delivered quickly and professionally and utterly delicious. It was so good we did it again the next morning :) Beds were very comfortable and there was plenty of space for what we needed. Loved the big shower, hot water never gave up. Block out curtains made sure we slept in way longer than we usually do, making it a great holiday. Really great bar downstairs just in case you didn't want to go far for anything, but close to some fantastic restaurants and public transport.

The hotel is absolutely beautiful, with a unique and thoughtfully curated design in every corner. The restaurants are excellent, and we were lucky to enjoy a weekend with fantastic live music. The staff is very friendly and attentive. After staying at the Ace in New York and Sydney, our next destination is Japan!

We booked two large rooms, but one was noticeably smaller than the other. Although the staff made an effort to offer a replacement, we didn’t quite get what we originally reserved. Housekeeping didn’t vacuum the room during our stay.

The reception staff actively found me a room knowing I’d arrived very early in the morning after a 26 hour commute from London. They also accommodated me for an extra night when there was the fire at Heathrow. Their cafe and room service was amazing- I dare you to find a better breakfast and the bed and pillows! Even when dealing with uk to au jetlaf they made all the difference.

I have told all the friends who came to Sydney for the same event as me that they should have booked the ace. This was my second visit and I love everything about it. The reception, cafe and bar staff are lovely, the rooms are clean and so well designed and comfortable and the service is fab. There is nothing I don’t like about it - I’ve been so well taken care of. The only disaster was a fire alarm at 8am when id been up at a party quite late the night before but totally out of their control and they got us back to our rooms really quickly.

great design, nice interiors (several good photogenic spots inside the hotel) | staff are friendly and helpful | location is in the nice neighbourhood and walkable distances to many popular restaurants and cafes

The hotel doesnt provide sleepers so had to get it next door, will be great if Ace can at least stock some good quality ones for sale. Housekeeping is probably not the best in the league I’m afraid, the cleaners forgot to clear out the garbages for several times (thinking they might not know it was garbage so we placed it right beside the bin).

Great atmosphere. Yum food.

It’s not cheap 😅

We arrived early from Victoria and dropped our bags off and freshened up before exploring Sydney. The Ace Hotel is in a great location close \to central station and just south of the ANZAC memorial and Hyde Park. During our stay we walked to restaurants in Surrey Hills and Paddington, to the NSW Art Gallery, botanical gardens and city centre, circular quay and Sydney Opera House. The bar area at the Ace Hotel is an excellent place to Catch up with friends and relax. Breakfast at the back of the hotel was great quality and reasonably priced. This is our third stay at the Ace Hotel in Sydney.

We did not like leaving! However, when our flights back to Melbourne were cancelled we were able to stay another night at a reasonable rate!

Ace Hotel is super cool and comfy without being pretentious. I booked a staycation for my Kim’s birthday and we had such a fab time. The staff are super friendly and welcoming. Remi at the front desk made us feel super special as did the lovely bartender (I didn’t get his name but he was on duty Sunday afternoon). The bar area is really cool with comfy seating areas and plenty of them to chill and enjoy a drink and some bar food. The Ortiz anchovy and the cauliflower fritters were a hit. As were the non alcoholic cocktails 🍸 Rooms a compact but well appointed. Beds are comfy as are the pillows. Good size seating area as well. The mini bars are next level - great snacks and drinks. All up really pleased with our staycation at Ace Hote

Rooms are a little snug

The staff was friendly, helpful and fun. Cannot say enough positive things about them!!! Hotel is located in Surry Hills, in walking distance from the train station and Hyde Park. Great vibe.

The lighting in the room was driving me crazy. lol. Mood lighting in the shower and toilet area - barely enough to see! Shaving legs ? Forget about it! Also, when you turned one light off, another one went on. One light was on all night - only way to shut all lights off was to pull the keycard - which shuts off the A/C.

They allowed us to check in (after they found a room) at 9am when we arrived, which, after a 22hr flight journey, was amazingly perfect. The room was silent (even though the piles of glassware from the rooms next door signalled they had very fun and loud evenings!). There was plenty of storage, and great amenities in the room. And the room was gorgeous! Everything we could have asked for, done exceptionally well!