We booked a King room, it was nice and spacious. Bed was comfy. The receptionist that checked us in on arrival was lovely, so friendly, asked us what we had planned for the weekend. We mentioned we had come down for an 'Only Fools and Horses' tour and she told us that the hotel had been used in a couple of episodes. When we visit Bristol again, we will definitely stay here again, so handy for the bus into town

Some of the floor boards along the corridors were very creaky and the same in parts of the bedroom, was concerned for any guests below. I won't have breakfast again at the hotel, was disappointed

The room was lovely and we were upgraded to the executive suite (reasons explained below), the bed was huge and was a really lovely room. It was very quiet considering there was a main road outside.

I booked this room for myself and my husband. I arrived first as myself and husband had separate events. They gave me my key and I headed to my room. To my surprise, I walked in and it was a very small room with a single bed! No way was my husband and I going to fit in a single bed and why should we when we booked a double! Apparently the room had been cancelled without me being notified and without any reason. This was the reason for the upgrade so it was welcomed!

The location of the hotel is on a main road and has good links to local area. Sainsbury is a short walk away if you are looking to pick up snacks. The room was very comfortable and spacious with all the extra’s e.g. iron/ board, hairdryer so if you don’t need to over pack these extra items. The hotel breakfast was lovely and the evening food is amazing. I had something different every night from the menu and couldn’t fault the service.

Why is breakfast two different prices if you pre order it’s cheaper than on the day. If you’re getting something extra for pre ordering but there wasn’t the breakfast was the same.

Lovely helpful Staff, special thanks to Chris, Abi and Emily at Reception. Room was spacious and had a hairdryer, iron and ironing board. Bathroom had good quality hand soap, shower and hair wash in liquid dispensers. I particularly appreciated having a door chain too. All very clean and comfortable. No lift but the stairs are very shallow so are easy. Bus stops to city centre, Bristol Temple Meads train station and Bath are only about 3 minutes walk from hotel. There is a huge Sainsbury’s store about 10 minutes walk away. The luggage storage facility is very useful. I have rebooked as it’s perfect for me for business in city centre. Taxi to city centre costs around £7 and they vibe very quickly.

I’m only adding this because the review box asks for it. I like to be able to open windows in hotel rooms but I didn’t manage to do so, I think it does open but seemed stuck.

Breakfast was good - particularly enjoyed the croissants, yogurt and fruits (banana chips and walnuts - what a treat!) Reception staff helpful/professional and breakfast staff friendly. Breakfast plentiful, lots of variety and replenished. Room and bed were comfortable, with controllable heating. Well equipped room with hairdryer, ironing board/ iron. Good hanging space. Nice toiletries provided. Hot shower. Nice vibe in the bar. Beautiful building with some lovely features.

Would certainly stay again… Would have liked a hand towel (or two) - two nice bath towels were provided, but no hand towels. Creaky floorboards in room above (and ours too) sounded like people loitering in corridors late at night. Of course they weren’t, but it sounded like it 😂 The joys of staying in an authentic historical building. Rubbish hotel ‘biscuit’ pillows, but not unusual at this price point. Take your own if this bothers you. Location itself suffered from some traffic/ siren noise during the evenings/ night, but this was outweighed by the positives and value for money.

The room, very spacious clean and well presented. Lots of towels, shower was ace. Bar area accessible for our dog and allowed us to have dinner in the hotel. Dog friendly. Hotel very clean and tidy, well presented. Great selection of food at breakfast however it was cold.

The breakfast was cold, we had to eat in the bar which was fine but the food was cold. Dinner took a very, very long time to arrive even though we were the only guest in the bar area. Selection of meals limited in the restaurant as three choice not available.

The executive suite was lovely, I really liked the jacuzzi bath. the room was big and spacious and the bed comfortable. The breakfast was nice and good value and we were able to bring our cats, which was nice. The location is good and in a lovely setting. I had always been interested in the hotel as a local to Bristol and was happy to stay there.

There weren't any bedside lights or plugs to charge your phone next to the bed. We did have a very noisy neighbour on our first night. Perhaps there should be a rule about noise.

We stayed for one night, the day before Valentine’s Day as I couldn’t get a babysitter for Valentine’s night. The location was great as we wanted to visit Arnos Vale cemetery which we did the next day. Beautiful experience. Also very regular buses, we got a bus to the city centre and back in the evening so we could go for a meal. The hotel was lovely, the room was a decent price and had an en-suite bathroom and very comfortable bed. Staff were courteous and friendly, breakfast was great. Lots of variety including vegan sausages if you ask, lots of other options for vegans and vegetarians if required.

For the one night we stayed I can’t really think of anything that could be improved, we enjoyed our stay and would recommend and stay with you again.

Great staff very friendly, after discovering of staying there it's the second most haunted place in uk, music played there are amazing, bar looks lovely, only thing is in room 125 WiFi isn't that great keep losing it, room service there was great also food smell lush. Would stay again. It's pricey something like £200 i would recommend they should do an inclusive offer to help the value to stay, free WiFi isn't much perhaps discount on food and drink would be ideal. But overall it's a lovely place to stay also slept well there.

bathroom was so noisy could hear the traffic as like the bathroom didn't have any walls lmao even though there was some.

The good parts were it was spotlessly clean, the bed was comfortable. Breakfast is self service with lots of choices from a light breakfast to full english. The staff were friendly and helpful.

I'm sure the majority of rooms were fine but the one I had was very long and narrow and to be honest it felt like I was walking into a store cupboard. As a solo traveller I expected a small room but this one, although it had the expected facilities they were spread out along what looked like a corridor but widened a little where bed, tv, small table was with bathroom at the end. The two radiators along one side were not really enough at this time of year for this elongated room.The bathroom was very cold in spite of the heated towel rail, too cold for me to want a shower and the water to hand basin was barely luke warm.