Their toilet door. Only can lock from the inside. And cnt open with any keys from the outside. My son 4yo accidentally lock the toilet door. We cant open it from the outside. Called the reception and then she called the manager and they did make a little wreck on the door to open it.

This was our second time staying at the Oaks Townsville Metropole Hotel, and it was just as delightful as the first! The room was exceptionally clean and comfortable, offering a perfect balance of coziness and atmosphere. We especially loved the spectacular view from the balcony — waking up to the serene waterfront and mountains was truly a treat. Everything felt fresh and inviting. The front desk team was friendly and welcoming, and having a great restaurant just a few steps from the hotel made it so convenient. Highly recommended for anyone visiting Townsville — My husband and I will definitely be back again!

Clean, modern, friendly staff that are clearly very competent (ie Sara). :)

The WiFi was literally useless. 5-10KB/s throughput. It was so bad I could even load my email. :( Had to switch to using the Hotspot from my mobile phone. This wasn't a once off, but a permanent situation through the entire week I was there. It's not excusable for a business oriented hotel establishment.

My husband and I recently stayed at Oaks Townsville Metropole Hotel and was thoroughly impressed. The room was nice with a comfortable and inviting atmosphere. The view from our window was spectacular and captivating, while the cleanliness of the hotel was satisfactory. The meticulous housekeeping contributed to an overall sense of well-being. We really enjoyed our evening swims at the hotel pool, which was situated in a private and convenient corner. We highly recommend this hotel for a joyful and relaxing experience.

As always as it is not our first stay here but it is our preferred place to stay when we visit townsville. Beds are huge as 1 of is not small but not overly big so the beds are comfortable and big. Small kitchen, washer and dryer, undercover parking so it gives us peace of mind to park our car. Walking distance to football stadium and not a big walk or ride to casino and other nightly businesses.

Honestly, absolutely nothing. If there is vacancy when we visit we only stay here.

Polite staff, from check-in to check-out and we could leave our bags after checkout and come back pick them up. Kudos to house keeping for moving that heavy sofa and splitting the bed into 2 single beds upon my request, keep up the great work, I see you. Walking distance to some great eateries along the same street; although they have a restaurant which we didn't try out maybe next time. Pretty quiet as the building is located at the end of the street I believe. We had a mountain view room.

The only thing that didn't work for us was connecting to the wi-fi we followed as per instructions but still didn't allow us. Gave up after few attempts. Don't know if reception is suppose to put you into their wi-fi system not sure but oh well better luck next time.

The room was comfortable and the perfect size for a single guest. I appreciated that it was quiet and loved the water views. Reception took immediate action when I advised the balcony door wouldn't open and it was repaired promptly.

I selected this apartment because it had cooking facilities but would have appreciated more than one small saucepan to cook with. The bowls were very small for those of us who eat more than a cup of food at a time! The wi-fi connection was often quite slow.

location was great, very close to resteraunts and cafes. Great location the view particularily at night of the city was very nice. A higher floor would be better, too close to roof and exhaust/airconditioning ourlets from building in front but otherwise it was very nice.

The swip cards to enter played up but they were in the process of changing to a better door lock system so I suspect it is fixed by now. Doors, neighbours door slamming back was noisy but they are heavy doors not really avoidable.

Great views over Townsville and close to restaurants and shopping. The staff were always helpful and ensured our stay was comfortable. Excellent security.

The first room allocated had problems with fridge,tv, and lights not working. We appreciated being moved to another room where we enjoyed all amenities working and a very pleasant view. The parking was difficult and cramped with large concrete pillars to negotiate.

Fantastic location, close to Queensland Country Bank Stadium. So many choices for eating within walking distance along Palmer Street. Rooms were great size & had everything that was needed. Hotel was very quiet & card entry provided great security. Will be staying here again