The hotel occupies prime location. The room was fine. Bed comfy. Bathroom large and clean. Shower decent. Reception staff had an issue with key card, but resolved quickly. We ate in the Amore restaurant in the hotel both nights of our stay. The food was excellent despite the slightly below par staff. There was no chance to purchase additional drinks, despite the 2 courses we enjoyed. The breakdast room was pleasant. Breakdast was excellent, hot and served by a keen lady. There was plenty of option including gluten free.

I think the hotel should sell the parking discs required to park outside. The ladies waiting on could be keener to serve.

when possible, this is my go to hotel in Berwick, located on 1st floor ideal location for town and river/sea front. Staff are always helpful and friendly. Didnt do refreshment. Note there was an issue with the sink bad drainage, which was sorted and though I opted out of room being serviced, it only took a couple of days and there was always enough milk cartons. Plenty of plug sockets, includng either side of the bed.

Very little, Whilst I do not think the room was worth £100k per night, it was an upgrade, that is not what you are paying for, so in the end, no quibbles, though was a little disappointed no bath in the room, but good shower anyway.

Lovely old building. Great location for us. Parking was easy just diwn the road for overnight, or short spells just outside. First room had no heating, so we were quickly upgraded to another room. This room was much nicer and obviously much newer with regards to decor and furnishings. Staff, all but 1, were very good, friendly, and helpful. Plenty of choice for breakfast, had a nice meal in the restaurant.

The first room was tired/ dated and had no heating, but they'd assumed a little plug in heater would be enough? The whole building must have had a big leak problem at some time, and there was lots of evidence of this on ceilings, but especially in the breakfast room - big damp patches, flaking paint, mould patches on ceiling and walls. I think this room needs to be a priority for treatment and redecoration. One of the breakfast staff was obviously not loving her job.... showed no interest, unhelpful, dropped food and utensils on floor but didn't clean it up, etc

I loved the location, the staff were brilliant so pleasant and helpful. It is a beautiful place inside. The bed was so comfortable and the room was lovely and warm. Although I have a couple of dislikes I would definitely stay here again.

The floor outside the bathroom door had obviously been wet which resulted in the laminate starting to lift. The mirror in the bathroom didn't light up (the wires were cut behind it) the peddle bin would not work with your foot so you had to bend down and open with your hands. We went for breakfast at 9.30 which is 15.95 each there was no white bread for toast and toaster was so hot it burned what bread we did put in. No hot water to refill my tea and only half a cup of coffee in percolator so the lad went into another room and brought us two coffees. I really don't think the breakfast was value for money.

Lovely hotel, very comfortable and spacious, nice to be able to relax in the lounge and bar on an evening. Staff all super friendly and helpful, they looked after us well and made it a special trip. L'Amore restaurant food was superb.

Shower curtain broke but excellent service and they responded immediately when we mentioned it. Also, the seagull's are soooo loud at night!!!! Can't be helped given the location and tbh it's just funny, but if you're staying bring ear plugs with you!!! Also friday and saturday night the bar next door can get loud, so again, ear plugs needed if you're not in the bar and want to sleep! ;)

Our host was very personable and kind. He recommended a small 80-seat theater in town where we did end up going and had a fabulous time! If you want a non-Shakespeare play to enjoy, we highly recommend it. ...jut can't remember the name of the theater. The inn is located within a long walking distance (.5 to 1 mile) from town. The breakfast choices were great, and could be made-to-order. Tea and coffee in the room.

There are two rooms upstairs, and one downstairs. We were upstairs, and the guests across from us came in drunk at 2am. They were talking very loud and one was throwing up for at least 20 minutes. Needless to say, we didn't get a good night's sleep, and didn't enjoy hearing everything that was going on 2 feet across the hall. The guests in the room downstairs would be under the guests upstairs, so I'm sure they heard everything, as well.

An old hotel, but very nice inside. The receptionist was very friendly and helpful. The room was small but nicely decorared and furnished. The bed was very comfortable. The bathroom was very nice too. The onsite Italian restaurant was very busy, however the staff were very good, efficient and very helpful. The new young man who hadn't been there long was very helpful and communicated well. He was very confident and seemed happy in his work. All the staff worked very hard in the busy restaurant. The food was lovely and fairly priced.

Not much. The windows in the room rattled as the wind was blowing.

Lovely old building brought into this century with mod cons. Our room had a bath with over head shower and a shower cubicle too. The view wasn't very sustaining but thats of no matter to us. Breakfast was very good, had a continental selection and a large cooked breakfast selection too. The staff we had dealings with were helpful and cheerful. There are parking restrictions but a disk system is in operation and there's a car park not far down the road. Yes, we would go again.

All staff friendly and helpful. Food (only breakfast eaten there) great! Spacious bathroom and enough good towels on a heated rail. Location good for transport, beach and town.

Discussed with staff: side/accessible entrance unclearly marked - they noted it and thanked us for pointing it out. Generally a lovely building but looking tired, especially the main entrance; apparently improvement in progress, though. Still not put off!

The fact it was central to the town. It had a night porter. They had a separate entrance for disabled customers. The night before I left I had a bad attack of reflux. I went to the lobby at 1.30am,I explained to the porter I really needed to go outside for a while. He put on the back lights for me,he also filled my bottle with cold water and let me sit outside. He was so helpful and concerned. He was still there in the morning and asked me how I was. That kind of kindness and helpfulness is sometimes missing in some places.

The main entrance had quite a few stairs and the handrail did not go right to the bottom of the stairs. I was slightly disappointed in the restaurant. The soup was very bland the chips were soggy and the chicken was a bit chewy.