Very friendly staff, spacious rooms and comfortable beds. Also very beautiful chandelier and design when you enter with very friendly staff.

Rooms a bit outdated and not well preserved. They do not provide a lot of amenities in the room like hand soap (they gave you a bottle of body wash instead which is unacceptable for a 5 star hotel), comb or cotton buds. Breakfast was decent but they could offer more options. WiFi was very slow and occasionally wasn’t working in our room which made it very difficult to work.

gym + steam/sauna

no wifi - did not expect this at a 5-star hotel and the soap in our room was not filled + soap in bathroom in the gym

The location is great, right in the middle of everything.

The room was facing a small intersection where every morning young policemen were practising how to direct traffic.

Good size room and bed, very kind staff

Nothing

Quite and peaceful room. Great spa and pool. Only 2 minutes walk to Turia river/park and 10 mins walk from old centre. Staff friendly and very helpful.

Nothing at all

The hotel’s presentation was exactly as seen in the photos online! Good dinner! Good New Year’s Eve festive dinner.

The swimming pool closes at 9 pm while the finesse room is open 24/7. There is no coffee machine in the room ( is it acceptable nowadays in a 5 stars hotel ? ) the coffee supplies we received were instant coffee ( not a good start for the day). We opted for no breakfast plan, as we wanted to taste Valencia’s rich cuisine tradition and eating three melas in restaurants would have been too much for one's health and one can't eat less when in front of excellent culinary options :)

Superb staff and location. The hotel is really nice, especially the renovated areas. Our room was very spacious but a little bit old in style and furniture. Would stay here without any question. As a big plus, breakfast was marvelous!

Sometimes we had to wait to be seated at breakfast. They tried to help me with some flowers for Mother's day, but it ultimately did not work out. Be prepared the pool is only available for kids in specific hours.

Great property - well appointed and friendly and helpful staff

Nothing not to like

Room was very comfortable and quiet. Location was excellent - only a short walk to the city centre, close to Metro and local bus services and minutes from the very cleverly designed and attractive Turia gardens with its walkways, cycling paths and sporting facilities. The swimming pool and well equipped gym was a real bonus.

The only downside on two mornings was a loud and large tour group at breakfast. I will resist naming the country of origin but the clue is in ‘loud’.

Room itself, restaurant/bar, central garden area and amazing pool/spa

Booked a room with a balcony. The balcony was a very dismal space and overlooked by a block of flats! A huge disappointment considering the extra money charged for this ‘privilege’! Also, the hotel’s location is great if you’re fully mobile and able to walk into the centre but if you have problems with walking it could be a problem. However, the buses are very good and the hotel is near a bus stop and metro station.