Great location, hotel is in good shape.

Bed unforgettable. Week Turndown service, they left our clothes in chairs and no water was given during our stay. Lack of F&b staff. Sometimes too long to have attention. Also, we missed smiles in restaurants & Bar. Porters were great. Concierge team let us without emails answers for more than 5 days.

Extremely courteous and helpful staff. Very well equipped room. Enviable location, with views onto the Stadt Opera. Charming little bar for night caps.

Little things in the room (306). The top drawer in the bedside cabinet didn't open and close easily. The lightbulb in the bedside lamp also seemed to be on its last leg. In the bathroom, the door on the shower cubicle seemed to leak when the rain shower (the one in the ceiling) was used, thus causing a little flood.

Breakfast was very good. They should probably strain the freshly squeezed orange juice. Location could not not be better and staff is the best of old world professionals, courteous, mannerly and helpful

Bathroom toiletries (shampoo, conditioner and shower gel) felt decidedly downmarket/cheap - in terms of packaging and also the quality of the products themselves. The bathroom shower in our room 707 flooded the floor and sides of the tub after any length of time - very slippery and downright dangerous

Doormen: very cheerful and helpful; location - very central; cafés: very good breakfasts Front Desk apologised for the problems we had had. Birthday present from hotel in form of a Sachertorte.

Reception told us Spa was open 24/7 and it was not; did not point out the button in the room to ask for cleaning. Room service: was like 'Fawlty Towers': took away all our cups and saucers without replacing them; did not replenish teas and when asked in person to do so, still had not done so a day later, so I had to ask again. Spa: very limited - small sauna and steam room; was promised it operated 24/7. but when we arrived there the first evening it was closed. Spa overall not at the standard one would expect from a 5* hotel. Housekeeping line: you get a robot avatar answering your call and he does not understand you. You go to a 5* hotel for personal service; this is not a bank's customer service centre!

The room was not like shown on the pictures - older not renovated

Just about everthing (see below). Your staff are exceptional in every respect, warm, welcoming, efficient, eager to help your guests, and always with a smile. The public rooms are stunning; the luxury of the red salon and the blue bar are incomparably beautiful. The chocolate-covered Easter egg in the lobby was charming beyond words. Such personal attention to everything! The public rooms were sparklingly clean. The location is of course perfect. The expensive breakfast was worth every penny.

Only two things were lacking, both in the beautiful Jenufa Suite (#$610) - with its spectacular views of the Staatsoper roof and the Albertinaplatz, with the Schneeberg in the distance - that was my home for four glorious nights. They were a bidet in the bathroom and a sitting chair in the bedroom. But I managed well enough without either.

Lovely historic hotel with excellent staff, perhaps a little old fashioned but that's just personal taste. The only issue was a small one, the only English channels on the TV in our room were CNN, Sky News and BBC News. The TV wasn't a smart tv so we weren't able to login to Netflix, etc. Not that we were there to watch TV, but when relaxing in our room, we would've liked to watch something other than the news.

I liked it. (keep reading) Staying in the Hotel Sacher has always been a dream of mine and I fulfilled it last weekend. The hotel is iconic and the locating is obviously nothing else than superb. I want to start by giving the highest compliments to the concierge team. I was mostly helped by a young fair-haired gentleman called Benjamin? Not sure. Nevertheless incredible. Here are some general things that I noticed (my background is in digital service delivery, selling courses and charging big $$ for services) First. In general I have a slight stiffness in the hotel. That's of course bc it's vienna's oldest hotel, ..., but it negatively influences the connection that your staff is able to create with your guests. My check-in was ok, but I wasn't asked any "small-talk" questions and I felt that I was the one leading the conversation more than anyone else. This was similar to all encounters that I had at the front-desk. Either it's stiffness, shyness, or the employees are slightly afraid of what their supervisor might think if they start talking on a personal level to guests. This brings me to the first takeaway. Educate your employees (front-desk) about how to create deeper and more meaningful relations with their guests. Allow them to greet the guests at the front door, build an SOP for certain questions (I know that Mandarin Oriental does that), and teach them about eye contact, and body language. I highly recommend the book "How to talk to anyone - Leil Lowndes". It will probably get your staff already 80% there. Second. Sacher is really nice. And it's an institution. I felt 1) too much pride of employees to say "I work in the Sacher" and 2) no innovation in terms of service delivery. Concierge should have whatsapp contact, nobody got in contact with me prior to the stay, I checked out and nothing "special" was recognised.

Besides being "vienna's best hotel" and having an incredible location, it is worth diving deep into your service delivery. My experience was good. But it wasn't 800 eur good. And that's not good, because I know that with the people working in and around this hotel it should be easy to achieve. I can imagine that the service, personal recognition, check-in, check-out experience is very similar at an Andaz or Hyatt Hotel. So my takeaway. Teach front office about communication skills (will also help your upsells) Improve check-in, check-out experience Increase personal recognition Give concierge Benjamin? a raise Look what other 5+ star hotels are doing and don't rest on your lorels. See you soon.

Tradizione Viennese ad altissimo livello

Location was fantastic

Staff profiled you when entering hotel and questioned if you were staying at the hotel.