The room is very clean, and we received a complimentary upgrade. The staff are very helpful and polite.

I didn't like that they charge an extra 25 euros for parking in the hotel's garage.

It is a beautiful, spacious modern hotel, and its biggest asset is professional and friendly staff. We were greeted by very helpful and smiley Lorenzo who made us feel special. He was very accommodating and helpful. We also had a drink in the bar and we were served by amazing Mila, who was very friendly and chatty and took some photos for us. The next morning the receptionist Chiara gave us a comprehensive advice on the best routes for visiting Genoa. The room was beautiful and spotless with spectacular views of Genoa. We will be back . Thank you Starhotels.

nothing

The property was perfectly located to explore the city and not have to constantly worry about driving your vehicle. Plenty of great restaurants nearby as well as events if you have a family. The price was great for the location I will definitely make this my go to hotel when I am around Genoa again. A big thank you to the staff as I had to extend am extra night due to the ferry not leaving the date it was suppose to. The staff told me the hotel was booked but they worked their magic so I could keep room an extra night thank you!

Not really a complaint but I did not really feel any air conditioning in my room. The room was not hot but it could have been cooler with more air flow.

Location, location, location. We were thrilled to find this lovely hotel right across from the Brignole train station. We took a day trip to Portofino (an easy 20 minute train trip) and had an early train to Venice the next day, so it was super great to be a five minute walk to the station. Our room was beautiful and very much up to standards common in nice US hotel chains. The beds were comfortable and the bathroom was spacious, clean and lovely. We were there for two nights and it was very reasonably priced.

For some reason, the hotel uses these crazy heavy tasseled room keys. It was easy to leave the key at the front desk on our way out (because we didn't want to carry the silly key with us) but I don't know why they don't use key cards like most modern hotels.

the reception asked me for a bank card when I checked in, for guarantee, and the hotel tried to take the same amount that I paid in Booking through the bank, but the good thing was that I had to approve the payment, and when I told them that, they said that we thought that you did not pay the fees, knowing that the withdrawal was during the middle of the night. While I was sleeping, the stay was generally comfortable, but there was a scam in the reception

But the reception asked me for a bank card when I checked in, for guarantee, and the hotel tried to take the same amount that I paid in Booking through the bank, but the good thing was that I had to approve the payment, and when I told them that, they said that we thought that you did not pay the fees, knowing that the withdrawal was during the middle of the night. While I was sleeping, the stay was generally comfortable, but there was a scam in the reception

The location was very nice. The very good promotion to upgrade with a price. The room was spacious and clean. We were on the 9th floor. The minibar was ok. Breakfast is included but with no variety. The staff was nice and helpful.

Breakfast is expensive for what you get. You have to pay extra for eggs on a pan. Still Very very poor Breakfast. Parking is extra and you have to pay. We wish that this would be included for a 4 star hotel in the main room price.

Great 4* hotel located conveniently next to a major train/metro station in central Genova. Staff was always super helpful and knowledgeable about the city. Noise isolation was very good - you couldn't hear a major street next to the hotel at all. Rooms were clean and quite modern for Italian standards.

Someone from hotel staff decided to use a very loud drill on Tuesday morning...

Good location and reasonably priced

Pre authorization for payment exits my bank account as did the actual payment when checking out … effectively meaning that I’ve paid twice for a period of days … the expectation is that the pre authorization cancels but it’s frustrating to not have access to bank account funds for a period of time … ( at the moment of writing 2 days entering a weekend/non banking days)

It was good hotel and clean.

Firstly, they offered an old style room then they suggested their gold plan which was 53 euros per person (max 2 people) per night to upgrade room, have a parking and breakfast included, therefore we decided to go with this and there was a really better room!

The rooms were small but well-maintained. Check-in and check-out at the reception were quick and smooth. Its location right across from Genova Brignole train station makes it very easy to reach Portofino. The hotel has its own parking lot and is within walking distance of the city center.

The room décor is from the 1980s and in need of renovation. There were no power outlets next to the bed.