Sugar Hotel was excellent! The room we got had a lot of space, the bed was enormous and the bathroom had everything we needed, including shampoo and hair conditioner of good quality. Hotel’s location was perfect for us, near to all places we were planning to visit. And, last but not least, the staff was really good to us, kind, welcoming and helpful. Couldn’t have picked a better place to stay in Cape Town. Thank you!

The only thing I think that could be better was the breakfast options, maybe with more vegan/vegetarian dishes

The breakfast was pretty bad, my avo toast was a really small portion and not as described on the menu. The presentation was also very boring. My partner’s eggs were very raw.

Rooms are very clean and spacious. Great view from rooms balcony.

Breakfast was horrible, limited and no cereals.

Room very nice and comfortable. Didn't like coffee though and no alternative south Frican traditional coffee available. No sugar replacement sachet.

Breakfast provision is poor. No cereals, no traditional South African bread. I don't even know who does u breakfast, just poor. No fruit, nothing. Breakfast was my biggest turn off. A mini buffet is recommended or if limited visitors, breakfast orders b taken the night before.

On arrival I was warmly greeted by the gentleman at the front desk who kindly allowed me to check in early & opened the off road private parking area for me which was an excellent addition. The bedroom I stayed in was spotless, nicely decorated & the room itself was HUGE as was the bathroom complete with shower, twin sinks, bath & separate toilet.

I was disappointed at first because Valentino offered me no menu and was very deceptive about the food ingredients. Hence, Valentino tried to serve me spaghetti, when I ordered penne. Besides Valentino’s poor service on the first day, the entire staff made up for his mistakes with their stellar performances. I love the dog too! Overall, the staff, environment and amenities are like staying in a luxurious mansion. It is the best hotel that I have ever resided in my entire life. That says a lot because I am very well travelled. Sugar Hotel is so exceptional, that it shames the local hotels in Cape Town, South Africa.

perfect location! situated on the front line of the main avenue, perfectly walkable to the water front and the bar street right in the center. great for waking up in the morning and going for a nice jog in! very friendly reception staff but Claudio was SPETACULAR! the girls at the bar were friendly but not very available and awkward! they were intimidated but they were nice! very easy parking and they even let us park the car in the garage! Overall, it met our expectations well.

we didn't like that the room didn't have a window. when we booked the room it does not say that it does not have a window but in the pictures of the room we selected it did! if we heard we would have asked for another room! bed the mattress is not the most comfortable. but overall very good! excellent modern room TV, new and modern bathroom just missing the window! what we didn't like at all was that in Kenya lunch the situation is a bit ridiculous! we ordered a nice avocado toast (it was great) and two milk stains but if we wanted anything else we had to pay! we asked for water we had to pay! we ordered two espressos we had to pay! we understood that we could only choose one thing from the menu but l water, coffee and fruit we thought it would be the minimum for the amount paid!

Good location. Unfortunately not enough parking. If parking is advertised, these must be sufficient bays. Comfortable rooms with lovely beds and linen. Friendly staff. Building and carpets need some attention. No power. Generator arrived last night but was switched off. My friend needs to sleep with a CPAP machine so he couldn’t sleep.

The accommodation was excellent, and the location was convenient as well. The breakfast could use some improvement, and it would have been better if the on-site restaurant stayed open for dinner, as it currently closes at 11 AM. Overall, it was a fantastic stay, and I would definitely recommend it to my friends

The rooms, the beds, the location and the friendly staff.

When I checked in, I was greeted by friendly and welcoming staff who ensured I was comfortable and had everything I needed. The room was spacious, clean, and well-appointed, with all the amenities I needed for a comfortable stay. I especially appreciated the quiet room, comfortable bed and pillows, which gave me a good night's sleep. The hotel's location was perfect, with easy access to local attractions, restaurants, and shops. I especially enjoyed the on-site restaurant, which served a delicious breakfast. Overall, I had an excellent stay at the Sugar Hotel and would highly recommend it to anyone looking for a comfortable and enjoyable experience. The staff went above and beyond to make my stay memorable, and I cannot wait to return. Thank you for a fantastic experience!

Would have been better if they had a generator to avoid the loadshedding.