The rooftop bar is really amazing, full of greenery - this is the best feature of this hotel. The gym is spacious and equipped with almost top of the line Technogym equipment Also the toiletries are exceptional but that is very much it.

The decor of the rooms and interiors of the hotel is inadequate for a 5* hotel. Rooms are lacking luxurious feel and are quite basic in terms of furniture and fit-out style. Hallways upstairs are dirty due to the walls being covered only with white paint which is prone to dirt. When you arrive in the hotel you are struggling to find the reception - it is crammed into a side area of the bar in the lobby. Breakfast is a la carte only and the selection is rather basic, so it's worth trying to find something outside (for instance Amazonia Madrid which is 300m from the hotel). All in all - unless you want to spend all day in the rooftop bar/pool area then perhaps other 5* options will probably make better choice.

The location is absolutely the best — very convenient to go anywhere. All the staff are incredibly lovely, from the moment you step into the hotel to the pool upstairs. The service from the staff is truly excellent.

The room's cleanliness was disappointing. There was hair all over the floor even though I had just checked in. At the foot of the bed, there was hair from the previous guest — I could tell it wasn’t mine because it was a different color. Even after the room was cleaned the next day, there was still hair and dust on the floor. It seemed like the cleaning was done in a rush. When I came back to the room in the afternoon, the floor was still wet and hadn’t been properly dried. Everything else was great, but the cleanliness was a letdown.

Stunning and spacious rooftop pool Generally good service staff Perfect location

Very busy at the pool on the weekend - book a cabana Food (lunch at rooftop and breakfast) was good but not fantastic for this level

Great location with everything nearly by. The room has a modern design but simple. The room is clean and tidy and the bed is comfy. The pool and the roof top bar are closed during my stay/winter time. The water pressure is too strong even we like it but may not fit for every customers. Some staff are friendly and helpful.

Everything was ok at the first 4 nights we stayed, so we decided to stay again when we returned from Malaga. The room offered when we returned is poor, the bathroom's tiles are loosen and I almost fell, we appreciated that they changed the room for us. However, as rated a 5-star hotel, I didn't expect them to offer customers such a deficiency room, what happened if there was no other room available. After we returned home, we received email from the hotel said that the room we stayed has no such issue, do they clear that it was the first room offered and not the room we stayed. I highly recommend them to handle customer complaints appropriately.

Amazing hotel, perfect location within walking distance to everything. The pool and rooftop are amazing and a great spot to unwind, and the restaurant is fabulous. The room was spacious and spotless and serviced twice a day. But the best thing is the level of service - literally every member of the hotel staff went out of their way to swiftly help with every single wish, request, or personal issue we had throughout our entire stay, always with a smile, making our stay comfortable and giving us the feeling we were the most important guests at the hotel. Definitely my top recommendation to stay in Madrid

Really nothing…

Nestled in the heart of Madrid, The Madrid Edition is a true gem for travelers seeking a perfect balance of luxury and location. Its prime spot in the city center makes it an ideal base for exploring Madrid’s renowned attractions, bustling shops, and vibrant dining scene. The hotel itself is an oasis of modern elegance, with a welcoming atmosphere that feels both chic and relaxing. The amenities are first-rate, from the sophisticated lobby bar to the market-inspired restaurant and impeccably designed rooms that provide a quiet escape from the lively city outside. What truly sets The Madrid Edition apart, however, is its service. The front office staff are exceptional, making every guest feel valued with their professionalism and willingness to assist. Room service was equally impressive, with prompt delivery and attention to detail that elevated the overall experience. Although parking is a bit of a challenge, the experience more than made up for it. My stay was initially for business, but I extended into the weekend to enjoy everything Madrid has to offer. It was a fabulous decision and one of the most memorable hotel experiences I’ve had. I highly recommend The Madrid Edition for anyone visiting Madrid—whether for business or leisure. I’ll definitely be back!

Absolutely nothing!

The location is perfect, staff is very friendly. A month prior I mentioned via email that we were going to Madrid for a concert, and there was a hand written note in the room which ended with enjoy your concert. A small detail, but made a great impression.

The breakfast checkin is not organized well. One girl checks each guest (very slowly), then takes them to a table, then comes back to the desk. A line forms ,and people are not happy. Then they ask you to sign a bill even if you have breakfast included which is confusing at the beginning as it was not explained why,they ask you to sign.

i liked that the hotel added handheld bidet in the toilet, this is a huge plus for us as a middle east arab tourist, since it is very important for us. but the pressure of the water can be bit less, since it is very strong.

i have already informed one of the staff member in the reception regarding my comment and he made sure that he will inform the management regarding that, my comment was on the glass door exist, that leads to the back area of the hotel, not the main entrance. during my stay, i saw 3 incidences of people bumping the door thinking its open, since there is no a sticker on the door that shows it is close, so people can be aware before passing or bumping it.

Personnel friendly and helpful

Can’t think of anything

Great location and exceptionally helpful staff. A special mention for Sebastian who spent a lot of time helping us plan our itinerary and made great suggestions, and also to Elena at the Concierge desk for helping and making the arrangements.

Although the location is superb (very near many must see areas and the shopping district), there is a monastery nearby from which one can hear a loud belling tolling at about 8am every morning, which is not great for late risers.