Highly recommend staying at UMusic Hotel in Madrid! The location is incredible; you can walk or take public transportation to all the city's sites. The hotel is very clean, all the staff are friendly/helpful, and the breakfast was tasty. Eduardo (guest experience manager) went above and beyond to ensure we had the best time during our 6-night stay in Madrid. If there are hospitality awards, Eduardo deserves them all!

The staff were very friendly, fast and amazing people. The location is outstanding and the hotel is very clean.

Maybe the size of the room was not as I expected, it was very small compared to what I saw in the picture.

Our week at the UMusic Hotel Madrid was fantastic! Service throughout the hotel was genuinely warm and attentive, without ever feeling stiff or formal. The perfect location on a quiet corner near Puerta del Sol made it easy to explore central Madrid. Even during a 10-hour power outage, the hotel’s generator kept elevators running and common areas safely lit, highlighting their excellent preparedness. The rooftop bar is outstanding, offering stunning views and friendly service. Breakfast was delightful, with attentive staff and relaxing live music—an excellent start to each day. We highly recommend UMusic Hotel and look forward to returning!

Mattresses and pillows could be a little bit softer

Wow! I really enjoyed my stay at UMusic. The first morning wasn't the best because of some constructions going on in the place, but the moment I raised this concern to the staff they made everything they could to promise work will be discontinued. The hotel staff were so kind, huge appreciation to Eduardo the guest experience manager who was great, kind and had bunch of awesome recommendation for places to eat and hang out according to my prefernces. The room was faboulous with supreme design and city view and the atmosphere in the roof top was chill and fun. I loved it and I will definitely come back. Location is great just next to the Plaza Mayor.

We had a premium guest room with terrace. The hotel is extremely well located, close to all major tourist outlets and shopping. Breakfast is extensive and gentle live music is played in the breakfast area. The room was well appointed.

The balcony unlike as pictured in the photographs is not private or certainly was not for our room 506. The rooms with balconies abut one another and the planting is sparse between them. This meant that the person in the adjacent room to ours could see into our room if they were standing on their balcony unless we had the blinds down. Also whilst the counter staff appear to be fluent in English, care should be taken if booking say for example transfers as in our case a transfer was almost booked on the wrong day despite the staff member writing down the information I gave her and appearing to understand . This miscommunication occurred more than once. Otherwise the staff were friendly and aimed to please.

Location was great! Rooms were very comfortable.

Pool separated in another building. Not a huge issue but you do have to take two elevators to access it.

The hotel was spotless and smelled lovely

Didn't like the bathroom facilities being in the room and not separate

UMusic Hotel is a relatively small 5 star hotel with a unique location and history. Ambience and feel is great from the beginning, front officers friendly and helpful. Room was fresh, spacious and and top clean as expected ... and mine was just across from the pool. Breakfast was delicious, colourful and with a nice little a la carte selection ... always of exceptionally prepared. Live music in the restaurant everyday in the morning from 9.00. Pool was in great condition. The area .

Not much really ...

We had the artist suite and it was beautiful. The terrace was the best part.

Yes the suite is large but its layout is very strange. There is a small room downstairs with the most ugliest furniture and I really think they ran out of money as it doesn’t at all fit in the with the above finishings. It was a complete waste and we didn’t use it at all. The Pool is absolutely tiny with beds slammed together. It gives you a sensation of claustrophobia as it’s between 2 buildings. The rooftop unfortunately was empty all the time with no atmosphere.

A very nice hotel with a stylish design! The staff is always available and ready to assist you. Great views from the roof bar.

The first room we got had windows facing Calle de Carretas, which was quite noisy even with the windows closed. We asked reception if it was possible to get a quieter room, and they gave us another one. However, this room had no view at all—you looked straight into a grey wall. But I guess that’s the price you pay if you want to stay that centrally in Madrid: either noise or no view. The room itself was very nice, so the lack of a view didn’t spoil our stay.