We stayed at Novotel Basel City during a family trip and had a very pleasant experience. The rooms were clean, comfortable, and modern — ideal for relaxing after a day of exploring Basel. One of the highlights of our stay was the friendly and helpful staff, especially those on the night shift, who went out of their way to assist us with anything we needed. The location is also convenient, with easy access to public transport and key attractions around the city.

A couple of things to note: the rooms do not have a bidet, and some personal care items like toothbrushes were not provided by default, so it’s worth bringing your own.

This a children friendly hotel with clean rooms, spacious bathroom and shower, delicious breakfast with a lot of variety. Great connection with public transport to the city center. Very helpful and polite staff. We could enjoy nice dinner at the restaurant that was in the hotel , which is very convenient during a stay with kids.

Uncomfortable bed with very soft mattress. The sofa bed was better! We are a family of four and once the sofa bed was open there was hardly any room to move around. We were a bit puzzled by the switchable glass separating the shower from the bedroom. It could change between transparent and translucent state by pushing a button. Even at the translucent state there was not enough privacy when taking a shower and if one needed to go to the bathroom during the night there was a lot of light going to the room waking up the kids. On top the awkward folding doors of the bathroom were making noise when opening and closing.

Rooms are decent with facilities for tea and coffee. Remember to ask for toiletries from housekeeping/reception as these are not automatically placed in room. European Breakfast buffet was large with lot of varieties. Do not expect indian food items (for indian travellers). Location is the best part of it. Quite close to SBB Bahnoff (Swiss railway station) around 800 metres . Tram stoppages are just opposite to the entrance (50 metres)

Toletries coud have been provided in the room as a routine. In-room food service was very minimal (not many choices). This can be overcome by walking down to SBB Bahnof where lot of options are available.

The location is a little further out from the old town and city but it was handy being quite close the the train station. Loved the free euro bus included from the airport. The room was spotlessly clean and cleaned every day to a very high standard. Very comfortable bed and amazing pillows (the larger firm ones I loved). The breakfast was expensive but very good with a large variety. The bathroom was spacious.

The restaurant staff were distracted during taking our order and running between seating different people.

My time at this hotel was truly delightful! The staff were incredibly friendly and always ready to help. For those arriving by car, having their own parking lot and being able to take the elevator directly from the parking to your room is a lifesaver. The breakfast offered in the mornings was both filling and very delicious. The hotel's location was also fantastic, allowing me to easily reach everything around. And of course, the rooms were much cleaner and tidier than I expected!

Booking.com suggested we had breakfast, when quoted and booked we were happy to pay more as the quote included breakfast however we hadn’t noticed on booking confirmation didn’t include breakfast, unsure why this changed however we weren’t happy that breakfast wasn’t included when quoted it was. This is a booking.com error that the hotel should be aware of misleading sales. We chose the hotel over another because of the breakfast included in quote, however we could have saved money and better location if we had known breakfast wasn’t included.

I had a fantastic stay at this hotel! The staff were extremely friendly and always willing to help, making my family feel very welcome. The location was excellent—right across the road from the tram '15', which took me directly into the city centre with ease. Breakfast was also great, with a good selection to start the day.

Although they say 'Kids stay free', with 2 kids the room was a pretty tight squeeze with a pop up double bed for them -would much prefer to spend a little more and have a family room with more space.

Very clean room, very nice lobby, friendly staff. The public transport passes were a very nice touch but we were only in Basel briefly and, as foreign travelers at the end of our trip, were hoping e could walk instead, but the hotel is not in a very convenient walking distance to restaurants, sightseeing, etc.

Room was incredibly hot and stuffy. We lowered the thermostat but was limited to how low it could go, and the reading on the T-stat was clearly wrong. The location was a bit of a hike from the train station (especially carrying our luggage, maneuvering alongside busy roads seemed a bit sketchy at times) and a very far walk from any restaurants or sites in downtown Basel.

The Breakfast was delicious, very filling, good variety of hot and cold breakfast,croissants, donuts, various types of bread,fruits and yogurts. Room was very comfortable. We had a pleasant stay.Basel Novotel is very convenient to explore Switzerland. With the Basel card and proximity to Tram and Basel train station you can explore the main cities in the country with ease.

Nothing in particular.

I recently stayed at this hotel and was overall impressed with the experience, especially considering the price. The rooms are spacious, clean, and well-maintained. The bedding was fresh and comfortable. The staff were polite and helpful throughout my stay.

I did have a problem with the air quality in my room (room number 538). Unfortunately, the windows could not be opened, and the air conditioner did not supply enough fresh air. One night, I was woken up at 3:00 AM because the air conditioner had switched off on its own, which caused a shortage of fresh air in the room.