This a children friendly hotel with clean rooms, spacious bathroom and shower, delicious breakfast with a lot of variety. Great connection with public transport to the city center. Very helpful and polite staff. We could enjoy nice dinner at the restaurant that was in the hotel , which is very convenient during a stay with kids.

Uncomfortable bed with very soft mattress. The sofa bed was better! We are a family of four and once the sofa bed was open there was hardly any room to move around. We were a bit puzzled by the switchable glass separating the shower from the bedroom. It could change between transparent and translucent state by pushing a button. Even at the translucent state there was not enough privacy when taking a shower and if one needed to go to the bathroom during the night there was a lot of light going to the room waking up the kids. On top the awkward folding doors of the bathroom were making noise when opening and closing.

Rooms are decent with facilities for tea and coffee. Remember to ask for toiletries from housekeeping/reception as these are not automatically placed in room. European Breakfast buffet was large with lot of varieties. Do not expect indian food items (for indian travellers). Location is the best part of it. Quite close to SBB Bahnoff (Swiss railway station) around 800 metres . Tram stoppages are just opposite to the entrance (50 metres)

Toletries coud have been provided in the room as a routine. In-room food service was very minimal (not many choices). This can be overcome by walking down to SBB Bahnof where lot of options are available.

The location is a little further out from the old town and city but it was handy being quite close the the train station. Loved the free euro bus included from the airport. The room was spotlessly clean and cleaned every day to a very high standard. Very comfortable bed and amazing pillows (the larger firm ones I loved). The breakfast was expensive but very good with a large variety. The bathroom was spacious.

The restaurant staff were distracted during taking our order and running between seating different people.

Booking.com suggested we had breakfast, when quoted and booked we were happy to pay more as the quote included breakfast however we hadn’t noticed on booking confirmation didn’t include breakfast, unsure why this changed however we weren’t happy that breakfast wasn’t included when quoted it was. This is a booking.com error that the hotel should be aware of misleading sales. We chose the hotel over another because of the breakfast included in quote, however we could have saved money and better location if we had known breakfast wasn’t included.

I had a fantastic stay at this hotel! The staff were extremely friendly and always willing to help, making my family feel very welcome. The location was excellent—right across the road from the tram '15', which took me directly into the city centre with ease. Breakfast was also great, with a good selection to start the day.

Although they say 'Kids stay free', with 2 kids the room was a pretty tight squeeze with a pop up double bed for them -would much prefer to spend a little more and have a family room with more space.

Very clean room, very nice lobby, friendly staff. The public transport passes were a very nice touch but we were only in Basel briefly and, as foreign travelers at the end of our trip, were hoping e could walk instead, but the hotel is not in a very convenient walking distance to restaurants, sightseeing, etc.

Room was incredibly hot and stuffy. We lowered the thermostat but was limited to how low it could go, and the reading on the T-stat was clearly wrong. The location was a bit of a hike from the train station (especially carrying our luggage, maneuvering alongside busy roads seemed a bit sketchy at times) and a very far walk from any restaurants or sites in downtown Basel.

I recently stayed at this hotel and was overall impressed with the experience, especially considering the price. The rooms are spacious, clean, and well-maintained. The bedding was fresh and comfortable. The staff were polite and helpful throughout my stay.

I did have a problem with the air quality in my room (room number 538). Unfortunately, the windows could not be opened, and the air conditioner did not supply enough fresh air. One night, I was woken up at 3:00 AM because the air conditioner had switched off on its own, which caused a shortage of fresh air in the room.

The breakfast was marvellous. Enjoyed it so much, lots of variety, everything you can think of and more. Very tasty, especially the potatoes. We looked forward to breakfast every day. We walked with suitcase the first day as wasn't sure which tram to get from the train station but after that the reception told us 10 or 11 just over the bridge from the hotel towards the station and there's another tram line close too.

Kind and helpful staff who spoke a number of languages. Good breakfast buffet spread. Comfortable and clean rooms. Close to the airport and 200m away from a tram line. Excellent location if going to an event at St. Jakobshalle.

The air conditioning system was not very strong. I recommend asking Reception to unlock the window in your room to benefit from the cool air outside!

This was a great hotel. We had one night in Basel city for the Christmas Markets. The hotel was clean, modern and comfortable. We didn’t hear anyone else the whole time. The front desk staff was perfect. On the way home from the Christmas market, the cab driver pulled a fat one saying he couldn’t take a card (didn’t mention it when we got in.) We did not have Swiss francs, so I inquired at the front desk about exchanging US dollars to pay him. The women I spoke with was wonderful, once she understood what was happening, she said, no this is not ok. It’s illegal for taxis not to accept credit cards in all of Basel City. I asked what I should do and she said, tell him that - usually they just drive off. I returned to the cab and repeated what she had said and he didn’t have much of a response, I repeated it to my husband who was feeling bad about the situation and basically said too bad, you have to accept a CC. We are willing to pay. And he drove off. I can see where tourists might be in this situation, and not know what to do. She said the idea is then they can pocket the cash instead of the company getting the fare. I wish I knew her name (you know who you are!) After a lovely night at the market, and a long day of travel it was nice to have someone to aid us in that situation.

Nothing to complain about at all.