Amazing location - right in the heart of Bern! The hotel and rooms were really clean, and we loved the cute little rooftop bar. It had everything we needed for a comfortable stay. We were recommended this place by friends and could definitely see why. The prices were reasonable (for Switzerland!), the beds were comfy, the walk to the train station was a breeze and overall it was a great stay.

The only downside was that the rooms we booked were pretty tight for two people with large suitcases. We'd stay again, but would definitely book a larger room if more than one person is staying.

Great location as Coop is just next to the hotel. Walking distance from Bern station and many bus stops. Clean room and very good sound proofing. Can't hear the loud music along the corridor. Provided 2 small pieces of toblerone chocolate on the bed and 2 free drinks at the cafe, which we didn't utilize. The toilet is very clean and there are lots of space to place my toiletries. The air conditioner is strong. The counter staff was very helpful on how to plan with my leftover cash when we checked out.

The room is small with hardly any walking space after our 2 big luggage. No nice view from the balcony, only walls of other buildings.

This hotel is fantastic! It is the only hotel we stayed at out of 7 as we traveled across Switzerland that had air conditioning. Not only that, but the room was beautifully decorated, with herringbone floors, a modern design, and an ornate pale blue ceiling. It was a small room, but built-ins helped make the space flow efficiently. I’m not 100% sure what room type we were in. I’d booked a Boutique Room in the Annex, which per the description, said that it was not accessible via the main building. However, our room was definitely part of the main building, so I think we were in a different room type. Whatever it was, it was amazing! Our room had a fridge, safe, and fancy coffee machine (that took a few tries to figure out, even with instructions!). The bathroom was a good size and had a waterfall shower head and a lighted magnifying makeup mirror. We also had a balcony, with a charming view at the back of the building overlooking other beautiful historic buildings and rooftops (the entire old town is architecturally protected). The hotel is in a great location just a block away from the clock tower and a few minutes’ walk away from many restaurants and pubs. I loved that it has a Coop next door with an in-store restaurant. We had breakfast here each morning, and also ate a lunch and a dinner here. Super convenient and much more affordable than dining out in Switzerland! The other great thing about this hotel is that it has a beautiful rooftop bar. Note though, that when it is full the elevator will not let you go up. We tried this and wondered why we were pushing the elevator button for the bar, and nothing was happening. Eventually we went down to the front desk who clued us in. However, the receptionist overrode that and sent us up in the elevator to try our luck since we were hotel guests.

The only weird thing about this hotel is that when we first checked in, we had two facecloths, but after housekeeping cleaned our room the first morning, they never gave us facecloths again. They replaced all of the other towels but for some reason, never facecloths. Not a huge deal but something to note (I carry my own, just in case). Also, I wish the balcony had chairs and a table so we could actually sit out there and enjoy it.

Hotel location is great. It is in the old town and in vicinity of all important landmarks. Garage is also very near and the discount hotel provided was a nice surprise. There is a big choice of restaurants in the vicinity, but also Coop with all sorts of options for food, either breakfast or lunch/dinner

The room we got was facing inside the building, not much daylight, with the window of the room on the opposite side just a couple of meters away. There was a noise (loud music) coming from somewhere, probably rooftop bar. The stopped around midnight, fortunately.

The location of the Hotel is great. Everything is nearby. The room was quiet and clean. The breakfast was ok, but nothing special, usually as in all other hotels.

I reserve that hotel (is not the cheapest one) because of the Roof terrace (my wife was with me). But I couldn't use it, because it was always full. I had meetings over the day and I couldn't use it in the evening. And if there were some time in the morning.. it is closed until 11:30. So next time, a cheaper Hotel, and as a visitor I will use the Terrace (if free). If there will be a breakfast option on the Roof, then room prices are worth the money.. ;)

Very clean, modern, comfortable rooms where everything works well. Multiple channels on the tv which meant we could catch BBC One and BBC Two in real time when getting ready to go out. Friendly staff. Great rooftop bar! Easy (and flat) walk from the main train station (exit by the tourist information office to get the most direct route to the hotel). Location perfect right in the heart of the old town and close to shops, restaurants and main sights. The astronomical clock is only a street away!

Breakfast was a bit average compared with other places we have stayed, but perfectly sufficient.

We had suite which was big and very nice. The bed was comfy. The hotel is newly renovated. Location is just great. The staff was very helpfull and polite. Really nice. Parking in nearby parking house.

Aircondition in our room made lot of noise with little effect. Slept with open window, which worked. Untasteful breakfast. Poor area for breakfast. You just want to leave the space. Despite completely new the hotel absolutely disrespects the nature of the beautiful building. On the other hand it matches best western philosophy. I have seen that some of the rooms face very narrow courtyard. Not sure what kind of room is that.

The location is great, about 15 minutes walk to the train station and a few minutes walk to the clock tower and other top attractions in the old town.

The reception staff were kind of aloof and unwelcoming. We stood in the lobby about 2-3 meters away from the desk, patiently waiting to be attended to. Both employees behind the desk saw us waiting but neither acknowledged our presence. There were no other customers present at that time. After waiting for at least five minutes, we finally approached one of them to inquire about our reservation. This was the only hotel during our entire trip where we felt unwelcome, despite staying at multiple others.

Its a very nice, modern hotel in the heart of the city! Spacious rooms, very well equipped and the bed was super comfortable!

The staff was super rude and unhelpful. We called a day before to ask for an earlier check in because we had a wedding to attend at 3pm that day and agreed over the phone that we could come an hr before. When we came, the 2 ladies working were extremely rude and disrespectful. Told us to first wait, then forgot bout us and then when we asked again said well the check in is from 3pm that’s when u will get ur key card. 10 people before us all checked in early…

Excellent location, smack in the heart of Bern, 10 min from the railways station with three tram/bus lines nearby to boot if you have luggage. Offers free access to a gym a kitty corner away. Adequate-size rooms, modern style, clean, very quiet, comfortable, extra pillows, fridge, mineral water tea & coffee. Next door to full service Coop and Migros stores for a quick bite and a myriad pubs/bars/restaurants nearby.

All good.