Many thanks to Ikraam for helping us to make the booking on booking.com. We didn't have a booking yet and went straight to the hotel and were able to book the room with Ikraam's help. He was very patient with us and was always friendly. We will recommend this hotel to others

the location the receptionist who worked at that time was really friendly loved his english accent we forgot his name but he his from pakistan.

the waiting time at the reception

Hotel was really modern and clean. Rooms were spacious and beds were really comfortable. Staff were friendly and helpful, contactless check in was easy. Below the hotel is also a co-op supermarket which is very handy, and 5 mins walk away is a lovely park that overlooks the city.

It was a good 25 mins up hill walk from the train station but an easy tram ride if you work out which stop. Hotel is not that close into the city but still in a good walkable location with a small amount of restaurants and supermarkets close by.

Lovely clean rooms. Beds were comfy, towels provided. A quiet area of town. Staff were fab, nice and welcoming. Free coffee downstairs in the morning which is always a plus. Location is great - just 20 min walk from train station, 10 min walk in to the city of Bern. Free public transport for Bern was provided on an app for the duration of our stay. There is a supermarket just outside which is convenient. Only downside is nothing in the rooms except a bed. No kettle/ fridge etc. I’m of understanding that this is due to fire & safety regulations which is understandable, and they do offer free coffee downstairs and free hot water 24/7 at reception too so I can’t complain too much :)

I like its close proximity to bus station which takes you to Bern station in 10mins. It has coop supermarket just beside it. The hotel is modern and its room had generous space which is quite surprising for Switzerland. The main theme of the hotel yellow bright color which creates a chic vibe. The bed are so comfy that I have a really good night sleep for two days. I had encountered a resident cat in the lobby and it really made my day as a cat person.

They don't have glass, toothbrush set

Great location. Bus stop is right in front. Bus 9A takes you to the center of the city in 5 min. No need to be closer to the center and save on that. Excellent breakfast, although a little expensive

They offered a card that you have to scratch to see what you win. Mostly drinks. My wife and I both won water bottles, but when we went to the front desk to redeem, they didn’t have any… meanwhile, there is a supermarket right next door to the hotel. My suggestion is, if water is one of the prizes you offer, might as well have enough water to give away…

Staff was super helpful and nice ♥️

Rooms aren’t cleaned every 3 days, as they said to me when checking in…

Hotel has great location a very reasonable price.

more attention should be given to cleaning, particularly dusting in the room and the carpet in the common areas

Location, room size, confy beds. There wasn't tea/coffee maker in the room,but we could take it from reception coffee maker any time.

1.Lighting. 2.Unlike the first employee who simply said that we could park the car in the hotel parking lot and wait until check-in, about 5 hours later, when we asked the other employee about payment, he clearly explained that the entrance to the hotel parking lot is not in front of the hotel, but from the back of the building and we may have already been fined. Fortunately, we were not fined. Those traveling by car should know that you should not park in the parking lot near the hotel entrance, it is private, but rather in the back of the building. Keep this in mind, as you may encounter a hotel employee who will simply tell you that you can park in the parking lot without explaining where the entrance is. Great thanks to that responsible employee.

An extremely good hotel with very spacious rooms. The air conditioner maintains the room temperature at an optimal level. The toilet is also quite spacious. Considering the hotel's excellent location (right next to the Rosengarten with a wonderful view of the old town), spacious and clean air-conditioned rooms, the value for money is excellent, especially when compared to similar hotels in Paris and Brussels for 30-40% higher price (this is my personal experience)! The staff is great, they give good tips for seeing the city and help with self-check-in.

I really don't have any complaints about the hotel. It has air conditioning, spacious rooms, a good toilet and a place where people hang out in the lobby.