From the time you enter you know you are in a beautiful and welcoming hotel with great woodwork throughout. The rooms were nice, spacious and quite comfortable. The spa facilities for both adults and children are first rate. Our kids were 14 & 16 and we saw all ages enjoying the spa. We spent 60-90 minutes after skiing each evening moving around the pool, hot tubs, steam rooms, saunas etc. They were all beautiful with relaxing lighting and music. Breakfast had a good selection of options including made to order eggs. Everything was very good. It wasn't the top breakfast I have had at a four star hotel in European ski resorts but still very solid and everyone will be more than satisfied. The location is off the main street at the edge of the main village about a seven minute walk into the center of the village and very quiet. The Gornergrat train is a 4-5 minute walk in ski boots. The Sunnegga train is 8-10 minute walk in ski boots and the third lift is across town and too long to walk in ski boots. The ski bus stop is just a few minutes from the hotel and takes you to the Sunnegga train in a few minutes if you don't want to walk, The Matterhorn express in around ten minutes by ski bus. While you are not in the center of the resort everything including the skiing is quite accessible without too much effort. I would highly recommend the Alpen Resort Hotel. It is an excellent choice and appeared to be a great value for the money as compared to similar quality hotels.

Bathrooms are on the smaller size but not a major issue

Clean and spacious room. Spa area was incredible! I loved the outside jacuzzi with mountain view. Super good breakfast with a lot of variety. Five minutes walking from the train station and village center (although hotel offers shuttle service). I highly recommend!

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Staff were very nice and helpful. The room was perfect

The bed, mattress and the pillows were super uncomfortable. I couldn't sleep during my stay. If you have neck problems specifically, take your own pillow.

For an unforgettable stay, book a room with a view of the Matterhorn. We stayed in Room 46, which is arguably the best in the resort. It was exceptionally spacious, tranquil, and warm, with a stunning view of the mountain range and the Matterhorn itself. The room’s elegant design and cozy atmosphere made it the perfect retreat after a day on the slopes. The hotel also boasts an amazing spa—spotlessly clean and beautifully maintained. It’s the ideal place to unwind, offering a range of facilities that elevate the relaxation experience. The spa manager was incredibly friendly, making sure every guest felt welcome and well taken care of. Service throughout the hotel was excellent. Julia at the front desk was especially helpful, always ready with recommendations and assistance that made our stay even more enjoyable. The dining experience was also a highlight, with a delicious breakfast spread and a fantastic half-board dinner option that offered great value and high-quality cuisine. Eros, our waiter, stood out for his warm and attentive service, adding a personal touch to every meal. Overall, a truly memorable experience in every aspect.

A shuttle service to the base of the ski lifts would have been a fantastic addition, making access to the slopes even more convenient.

I love the resort and location. It is walkable from the zermatt station but also comes with an option of a mini shuttle running from 7am to 9pm at a call from the station central. I also love the entertainment, pool and spa which I can do within the resort. Staff were friendly as well! Had an opportunity to try out their Hornox restaurant and I think the food were pretty good. …and would like to thank the hotel for the thoughtful ‘gift’ as well! :)

There’s really nothing much to complain about.

The family room was exceptionally well-designed and fully equipped. It was impeccably maintained and spotlessly clean, with a lovely terrace that added to the charm. From the moment we arrived, we felt completely at ease and comfortable. Additionally, the breakfast was a delightful buffet offering a wide variety of options to kickstart the day. The food was delicious, and the atmosphere in the breakfast room was excellent, making our mornings even more enjoyable.

Upon reflection, I can think of nothing I dislike. The location and management of the hotel make it an excellent choice for a successful family base camp for hiking.

Room was big and clean. We have the Matterhorn view as request, but unfortunately the cloudy makes her a little bit shy on the day we stay. The locations was within a walking distance, we walk from the train station to the hotel easily. The facilities were very exceptional, we use the pool, sauna, steaming room that was very relax after the long walking day. We mention about our Honeymoon trip, the hotel staff prepared some cute towel in swan shape with roses petals on our bed.

I want more vegetable in the breakfast 😩

The hotel was renovated after covid. It has amazing spa with outdoor Jacuzzi and beautiful lobby area. Massage was great. Is 5 min walk from the train station. Easy quick access to all ski areas by bus or taxi. Rooms were big, clean and we had Matterhorn view. Breakfast was nice. They have nice music everywhere including outside garden/ terrace. Loved it. Ski room was great- big and well mantained. They also have a big games room with pingpong tables. Baby foot..

Everything was great. Only comment i would add is to add some fresh water at the reception and during the tea time. Small barrel with lime and mint would be perfect

That the spa was accessible from our building. It was quiet and everyone was so helpful! The spa was pretty epic Breakfast was pretty nice! It was quiet and cozy yet modern and stylish

No real division of the balconies Matterhorn view would’ve been really special. Wellness room hours should start same time as breakfast :) Shower isn’t fully enclosed so it’s easy to get the floor wet outside of the shower Toilet paper is a bit rough Maybe more bread from coop as an option. Like darker breads instead of toast. Would’ve loved to be able to check in maybe an hour or two earlier

Had 1 night stay in the room with paranomic view of the mountain. Clean and comfortable. Convenient shuttle service from train station. Good selection for breakfast. The spa was good.

The stay would have been perfect but one of the staff (Sarai at reception) was very rude and made us felt very uncomfortable. I have observed an element of racism/differential treatment to the Asian tourists. Me and my family were really disappointed by this and it has definitely ruined our trip at Zermatt. I would be grateful if the managerial team at Alpen resort can look into this and make some improvement. Other staff were kind and lovely, such as Marilyn.