- The reception is for 1star hotel. Really, really needs an upgrade. - Breakfast needs to be changed at least every two days. For us, staying 6 nights it got really boring. Our son had one boiled egg for last two morning 🙂 - No one at the reception at 7am. We had an issue the night before with the taxi pick up location. Apperently, taxi drives (not locals) need special permission to enter Zermatt. We found out at midnight that he is unable to pick us up at the agreed location. My husband was at 6:30am till 7:15 at the reception looking for help to book a local taxi. No one could help, so we took the train to Tash. - If the cleaning of your will take place don’t expect the dish to be washed. it requires special approval 🙂

We loved the buffet breakfast lots of options. The room had a nice view and the bedroom was spacious. Having two bathrooms was useful for a family of 4. The decor was modern and nice. The main bed was comfortable. The kichenette was useful. The swimming pool sauna area was great never seen a hydrotherapy pool before and was great.

The location was a bit far from the main resturants and cafe but close to two supermarkets and the train. The sofa bed needs updating, as its not as comfortable as it could be. I wish there was more English tv channels especially with movies. It gets boring at night.

We had the room on the top floor. The room, the facilities, the view, everything was exceptional. Also the build quality of the room to the last detail was great. The pool was great also, just the right size and great ambient at the pool. Great for kids to have fun and for adults to relax. At breakfast you had a big selection of food. Everything was good. Close to the hotel you have a supermarket, the train to Gornergrat is close as well, the bus stop is also very close. Friendly and helpful staff. If we would come again to Zermatt, we would definitely pick this place again.

Location is very handy, but you are not so close to the city center.

The staff were all friendly from check in to check out and they made you feel welcome. Room was spacious with a beautiful view of Matterhorn. We took the apartment for 4 pax. It has 2 bathroom with toilet and even a bathtub thrown in! Pool with massage feature was top notch. This hotel provides massage services, too bad i didnt get to try it as i found out too late. Breakfast spread includes instant noodles! It has washing machine and dryer FOC which was really fantastic. All you need was to provide your own laundry detergent.

Everything was great!

The staff were amazing, especially Paula. We were stuck in Zermatt during the recent historic snow fall which led to Zermatt having no electricity for 36 hours and no transport out for 48 hours. The hotel was excellent and the team of staff went out of their way to accommodate us and ensure that we were ok during exceptionally difficult circumstances.

Only that we could not enjoy Zermatt as we had hoped for due to the historic snow fall.

My family and I was really impressed by the efficient check-in/check-out process of the hotel. They allowed us to check in early. I loved everything about the hotel, from really clean rooms, commendable customer service, the serene pool area and spa facility, and breakfast was substantial. Location is very central, 5 minutes walk from the central station, across a supermarket and a few minutes walk to the local bus station.

We were very happy to stay here in expensive Zermatt, an easy walk from the train station, supermarket really close by. Bus available but also an easy walk into the town centre. It was great we could do our laundry downstairs, only cost was for the detergent. And even better was that we could buy food from the supermarket for our dinner and save more €. Eating on our balcony looking at the views (not towards the Matterhorn but still lovely) beat paying for inflated restaurants. Staff were helpful and friendly, and we enjoyed the breakfast on offer the next morning as well. Definitely exceeded our expectations.

Nothing.

All here are perfect, staff very nice, location is closed to train station, room was bigger and comfortable than I expected. During our stays we faced flooding issues which made us couldn’t back to Zermatt, hotel staff was trying to help and supported us for extended our stays in order to keep our belongings inside the room hotel without extra charge also keep contact with us until public transport were re-operating. If you plan to visit Zermatt, this hotel should be your first choice, I really recommended.

It is nice new apartmenthotel with perfect location just few steps from train station and also from station of the Gornergrat railway. The room was very clean and spacious including also small but practical kitchenette. Breakfast was great. The welness area has 3 saunas, it was exeptionnaly clean and the water temperature in pool was 34°C - it was just amazing after the ski day.

Nothing

We stayed here for 8 days for a mixture of work and leisure. The room was extremely spacious, tastefully and well designed, and ultra modern, with a lovely bathroom and rain shower and generous cupboards. The kitchenette was small and bare bones in terms of supplies but had everything we needed to prepare several dinners and lunches, as well as teas and coffees. We appreciated having the balcony with Matterhorn view and even got out our binoculars a few times to observe the helicopter flying around it. Because we were working on some days we also appreciated the reliable wifi and the multitude of places to sit (desk, dining table, outdoor balcony table, several chairs and stools). We were blown away by the amazing breakfast buffet – we imagined in an apartment hotel it wouldn't be so good, but because it's the same company as the neighbouring Arca hotel, it was amazing with heaps of variety and top quality food. Was a real treat to start every day in that breakfast room! The reception were extremely helpful with several questions we had and the cleaning staff were friendly too.

The hotel is in the lower, more modern part of town near the train station, which means you do get a little noise from the train sometimes when you're out on the balcony or have the window open, though it wasn't bad, and fortunately there wasn't much pedestrian traffic which meant it was pretty quiet overall. On the flip side we did appreciate the convenience of being a short walk from the train station, the Gorner Grat train, and a supermarket. The views of the Matterhorn are not as close or dramatic as if you stayed further up in town (it's sort of just peeking around the edge of the other mountain), but of course, the prices of closer views probably increase accordingly or the rooms might be less modern and spacious.