Our stay at Hotel Bahnhof was truly enjoyable. The location is unbeatable—right next to the train station and within walking distance of key spots like the gondolas. The rooms are clean, cozy, and well-maintained, with beautiful views, especially the Matterhorn-facing balconies. The fully equipped kitchen is a big plus for self-catering. A special shoutout to Aggie, the receptionist, whose warm and friendly service made our stay exceptional. The atmosphere is welcoming, and the hotel offers great value for anyone visiting Zermatt.

While there is no lift available, which meant carrying our luggage up to the third floor, the hotel does provide a luggage room on the ground floor for convenience. It’s something to keep in mind, but it didn’t take away from the overall comfort and excellent experience of our stay.

An excellent location! Steps away from the station and within walking distance to all the shops and ski lifts. The beds were comfortable and had lots of counter space. Common area had a lot of seating. Most of the beds are positioned facing a wall/window which allows for some privacy. The window also has a ledge to put your stuff on and your suitcase under

On my first night I got unlucky and got the only bed that faces the room. Anyone walking into the room could see me at all times and there wasn't a convenient place to put my suitcase. Only one toilet and shower on the floor but was never crowded

Everything was perfect! Agi is very helpful. She provided every information and support during my stay. The kitchen is well equipped. Toilets are clean and always supplied with tissues, not like other hostel. Safe. Good space of luggage storage Nice balcony with the view of Matterhorn Close to metro, literally 1min walk from the hostel Just next to Gornergrat Station. 5mins walk to sunnega station 3mins walk to Coop 5mins walk to Migros Just keep in mind that this is a hostel, dont expect elevator or bell boy to carry your luggage up to your room so travel light

The front desk woman was so giggly and just so happy go lucky , it made my stay there actually a bit more colourful in a way? But after all , perfect location because the train station is right in front of the doorstep, and theres a ski room , that you can get access to from even outside of the hotel (meanign you dont have to get to the front desk and get through people that are trying to check in) , its just perfect location, less than a minute walk from the gornergrat railway station i think thats what its called but yeap, basically perfect location, and it has washing machine and dryer too.

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First of all, I did not expect to pay a budget hostel price in a very famous ski resort in the alps. When I arrived from Paris by train, I did not have mobile internet right away but the place was so easy to find, just walk to the left when alighting the train station. The hostel structure was in quaint wood material which really gave it a swiss alps vibe. I really liked how the bunk beds/wooden pods were laid out, it was in such a way that the lower deck faced the opposite of the upper deck so there was still total privacy. My bunk bed was in the lower part and it faced the window which was awesome. The wooden pod had a large space with sockets and felt like I was sleeping inside a cocoon. I slept soundly here. The kitchen is huge and well-equipped you can literally cook any meal you want. They had individual basket trays for your items so you can store your food separately in the refrigerator without getting mixed up with the other. The hostel was near a COOP supermarket which was very well stocked. The lovely receptionist named Aggie pro-actively asked me if I wanted to switch to an all-female room because I booked the mixed room initially. I really appreciated this gesture. If there was anything to improve, maybe the bed matress can be a little bit softer? This was not a big issue and I slept soundly regardless. Overall, Hotel Bahnhof exceeded my expectations and I am literally telling all my friends about it.

The bed matress can be a little bit softer.

Title: A Wonderful Stay Thanks to an Incredible Host We had the pleasure of staying at Hotel Bahnhof in Zermatt, which is located in a perfect central spot – just across from the train station, as the name suggests. The location couldn’t be more convenient, especially when arriving with luggage or planning excursions. What could have turned into a disastrous experience due to being snowed in, instead became one of the highlights of our trip – all thanks to Agi, the hotel manager. With hundreds of confused and stressed travelers seeking help, Agi remained calm, kind, and incredibly patient. She answered every single question with a smile, constantly providing new updates and reassurance to everyone. Her dedication and hospitality were truly exceptional. The hotel itself is clean, cozy, and well-organized, with everything you need for a comfortable stay. But what truly sets this place apart is the warmth and professionalism of the people running it. Thank you again, Agi, for everything – you turned a difficult situation into a beautiful memory.

The location is peeeerfect, clean, great staff, nice facilities. The views from the balconies are beautiful. I originally planned to stay just one night in Zermatt, but due to the unexpected storm, I ended up staying three — and I couldn’t have been in better hands. The hotel staff were incredibly kind, understanding, and flexible throughout the entire situation. Despite the challenges, they managed everything with such grace and professionalism, always making sure guests felt safe and supported. Their hospitality truly turned a disrupted travel plan into a comforting and memorable experience. Thank you for going above and beyond — you made all the difference!

No lift - haha but really everything was perfect!

It is a 1 min walk until Zermatt Bahnhof with everything near (restaurants, gornergrat, main street, market). The quadruple bedroom was pretty comfy, with good beds, linen and enough space. The kitchen is well equiped and has all you would ever need to cook anything you would want. Enough space on the refrigerator. Not really somewhere you should expect great views from the Matterhorn, but the whole city of Zermatt is walkable and has a lot of panorama views, so this hotel still is a good choice anyway!

The drain in the shower was working like 70%, so we had to take quicker showers in order to not stay in the "mini pool" that formed in bath time. Overall a good choice worth of a 9/10..

This place is literally across the road from the railway station, hence the name. You're literally seconds from the centre of town. You'd have to sleep inside tourist information to be closer. The accommodation is very clean, there's a large kitchen to prepare your own food and plenty of space to eat and relax. Aggie at reception was lovely. The rates are a bargain for Zermatt. There's no breakfast available, but you can make your own.

The building is tall and with no lift there can be a lot of stairs to navigate, depending on what floor you're on. The dormitories are quite cramped, no worse than most places, but bear it in mind.

The hotel is located next to the main train station (no need for taxi or shuttle bus), one block from Gornegrat raiilway, 15 minutes walk to the Sunnegga Funicular, and out in front bus stop to the Matterhorn Express gondola. The bus stop is at the begining of the line. You can get a seat and don't need to worry about not getting on the bus especailly on a crowded blue bird day. Big chef kicthen with ample stove tops and stainless steel refrigrator. Nice view of the Mattehorn from the balcony. Helpful and kind staff.

No elevator. The stairs can be hard for some, but the views from the rooms with balconies are worth it. Got to bring your own soap and shampoo.