Beautiful hotel in beautiful Zermatt. Very close to the train station, Main Street, Gonergrat. The pool/spa facilities were refreshing and a great way to relax. Staff were very friendly and helpful. The breakfast spread was good. The beds were very comfortable and the rain showers were lovely. Our view of the Matterhorn never got old and it was a joy eating out on the balcony watching the sun set on the mountain.

We found the light controls difficult to wrap our heads around and a bit complicated. Also no AC in the room during summer made things a bit stuffy, easily rectified by sleeping with the balcony doors open (I imagine this is not an issue the majority of the year). We unfortunately also only got to check in at 3 rather than 2 due to our room not being ready, but staff were very apologetic and offered us drinks/to sit in their restaurant area.

The room's presentation was nothing short of fabulous, exuding a charming winter European décor. It featured a luxurious king-size bed where I instantly drifted into a deep sleep after a long day in the snow. The bathroom was equally impressive, equipped with an Electronic Smart Bidet Toilet Seat controlled by a remote, a spacious tub, and a rainfall showerhead with an attached hose. To top it off, the amenities included a pool, jacuzzi, and a relaxing steam room, perfect for unwinding. What made me select this particular property? The appeal of its unique winter ambiance and luxurious amenities drew me in. Another highlight was the three incredible restaurants located in the main lobby area. I dined at one of them, and the experience was nothing short of fabulous, making the stay even more memorable.

Absolutely fantastic! The staff was amazing, the facilities delightful, the room perfect, and the views breathtaking. I will absolutely be returning. The photos on the hotel website truly do not do this place justice.

The only improvement I could recommend would be to have a physical menu for in-room dining in the room and for that menu to include drinks (when I looked up the in-room dining menu online it did not list drinks, so we had to walk to the lobby to place an order).

We were in the new building so we enjoyed it a lot! So clean, spacious, modern, Chopard bath amenities. Spa facilities were great. Pool was wonderful! Enjoyed the jacuzzi. Literally 3 minutes away from the station. They gave us a ride back to the station which was nice. Breakfast was very good. You get a view to the Matterhorn from the breakfast area and from some of the rooms. Staff are extremely welcoming.

Nothing that we didn’t like.

One of the best hotel I ever went, Nothing to comment on it , Everything is amazing the room , the people, the view. I enjoy every moment in the hotel and our sitting in the lobby is unique and memorable 😍💝best of luck

Nothing but my be the preparation for lunch table was little noisy while we are having our breakfast 🍳 ,Otherwise everything was amazing

The property and our room were sparking clean, the staff was very helpful and quick to respond, location is very convenient as it is close to the train station and only a short walk to the center.

Pool water not very warm

Rooms excellent and service good. Good for kids

Cleaning of the rooms wasn’t efficient in the day and the restaurant in the day was slow service.

Location, staff, room and bathroom, breakfast were excellent.

No a/c to cool the room down. Temperature was set at a minimum 18c which was too warm at times.

We really enjoyed our one night stay, especially the suite they upgraded us to. Very beautiful hotel and great location. Staff were very friendly as well. Would definitely go back

Location was great. Room was clean and bed was comfortable.

None.