We had a view of the Matterhorn from our balcony. It was unfortunate that our stay coincided with a freak storm which deposited more snow at the time of year than normal. We lost power for a time and with the amount of snow around what otherwise would have been a short distance to food outlets and the centre of town became impossible. If the amount of snow was not there the hotel is a 6 minute walk from the centre of town and well located. We were particularly appreciative of Yolanda who was absolutely fantastic. The snow however was magical after the storm and it was fortunate the trains re-opened when we were due to leave. Otherwise we were very happy with the hotel which is a lovely property.

Nothing really.

The hotel is relatively new. Common facilities are clean and staff was friendly. Breakfast was good. Ski boots rack is heated and you can enter the elevator straight from the ski room. The rooms are quiet and clean.

A better selection of pillows would be great and free refills of coffe capsules would make the stay more welcoming. I was surprised that Apple pay was not an accepted method of payment. But overall a very pleasant stay.

We enjoyed our stay at Hotel Phoenix very much and would recommend it to anyone planning a trip to Zermatt. The hotel itself is located conveniently, a short 5-10 minute walk to the train station and 5 minute walk to the Sunnegga lift. If you prefer to go a little further to the Gonergrat train to the top, that is walkable as well. The hotel is so clean, the staff friendly, and the rooms are beautiful. It was truly a 5 star experience. The free breakfast was nice with an assortment of cheeses, meats, fruit, eggs, and freshly baked breads and bakery items. We hope to be back to Zermatt and will definitely stay here again.

I can’t think of anything I did not like.

it is close to the train station extremely clean good coffee in the room wonderful breakfast with an amazing presentation by someone working there they helped with ordering a taxi so we could reach the glacier express in the morning quiet we got 2 rooms connected to each other which was perfect cozy bar

there was no possibility to have a takeaway early breakfast, and breakfast could only be opened 5 minutes before the scheduled hour so we were in a rush to catch the train

Wonderful, helpful staff, super clean room and a great breakfast. The fact that the hotel after check out, enabled me to ski in the day and provided a shower and changing facilities before late afternoon travel, was brilliant and really appreciated.

Very minor but I would have liked a bit more body wash and shampoo. The little bottles provided daily were just too small.

The hotel itself was stylishly modern and ecologically focused. Constructed of high-end materials like stacked stone and exposed wood accent walls, the rooms and property had a sophisticated feel. Perhaps more important, the reception desk staff were superb. Jolanda, in particular, went out of her way to orient us to the environs, to recommend hiking trails and restaurants, and to engage us in pleasant conversation. We were sad to leave!

Can't think of anything.

It was very close to the city center and train station everything is walk away, has a great view of Matterhorn. It was very pleasant to wake up every morning to fresh air and beautiful view of Matterhorn

The staff was a bit rude but not all of them, my son was snapped for asking for a bar of soap. The beds are small and uncomfortable, if you leave the door close you feel hot if you keep it open bees and other insects come in.

The room was very comfortable and modern, however maybe a little bit small for a week long stay. The breakfast buffet was sensational - so much variety. We also very much appreciated the English tv channels, it was great to watch a movie in English after a day of skiing. Nice big ski room.

A sauna would have been great for after skiing. The location is about an 8 minute walk to the Sunnegga lift which is very squishy in the mornings - and a much further walk to other lifts.

This was probably my favorite hotel during our two week stay in switzerland. The people were so nice. The room was great and even had a nice patio that we could sit on together at the end of our day. The breakfast was fantastic. Nice variety , fresh and plentiful. We had an issue with yellow jackets under our patio door. They took care of it right away. We traveled with 3 people and the room was big enough for all of our bags and us. The walk from the train station isn't too far but for older folks the hill might be a bit much but there are taxis. We decided to stay and hike the morning we checked out as you could see Matterhorn. They let us leave our luggage so we could enjoy the rest of our stay in zermatt. Would stay here again and highly recommend.

Only thing we didn't like was there is a gym/hang out right outside the side of the building we stayed on. Too many people loitering there smoking. I know this is out of control of the hotel.

Just stayed 2 nights in Phoenix hotel. The location is pretty good , just a 7 min walk from Zermatt station. The breakfast is very complete and they even offered me a GF bread as I am allergic but overall I will highlight the great and friendly service from all the staff specially at the front desk. Friendly, polite and always willing to help with anything! I will definitely return if coming back to Zermatt.

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