The hotel staff were incredibly friendly and professional. Even though the train station was just a 3-minute walk away, they still offered shuttle service at checkout, which was a thoughtful touch. The service truly exceeded my expectations. The room was spacious and comfortable for three people, with separate TVs in the living room and bedroom, allowing us to stream our own devices without interference. The hotel also provided slippers and bathrobes, making it super convenient to visit the pool and sauna. Speaking of which, the pool was spotless, even bigger, and more modern than it looked in the photos! Breakfast was included - not a huge variety, but more than enough for us, and everything was delicious. The staff were attentive, even offering to bring coffee to our table. We also had dinner at the hotel’s restaurant on the first night, trying multiple dishes - all of them were amazing! Another great surprise was the ski rental service. The staff there were incredibly friendly, even recommending a rental shop in town where hotel guests get a 10% discount - such a nice bonus!

nothing - 10/10

Hotel is very near the train station and just a few minutes' walk. They also provide transfers to the train station and we were able to avail of that on the day we checked-out. The room that we got is big enough for the two of us and is facing the Matterhorn. The breakfast is all right (lots of bacon) and they serve coffee to order. I have very good memories in Zermatt and one reason is booking the right hotel! Thank you Hotel Ambassador for the lovely stay!

The staffs are a bit enthusiastic and takes out the empty plates immediately while having breakfast.

Indeed, on a good day, we could see The Matterhorn as portrayed in the photos. The room we luckily got is very spacious, as one enters there is a foyer where in to one side leads to the living room, and the other side to the bedroom. The lounging and dining area (room) is spacious enough to even fit 4 people. It also comes with a balcony which has a direct view of the Matterhorn. We were informed of other facilities like a heated spa room and some more(if I remember correctly) , though we didn't get to use it. Nevertheless, the front desk and staff were helpful and friendly.

Amazing view, good location, room is as good as showed on the website.

Nothing, but some customers from China ( family with children) spoke loudly in Mandarin when they entered the room , and keep some noises, which may bother other customers.

Staff are very friendly and helpful, especially on reception. Room was a good size and very comfortable, lovely balcony. Close to the railway station and centre. We enjoyed using the pool and jacuzzi..

It was a shame that the sauna was out of order. It was unfortunate that there was building work in front of our room and a crane in front of our view of the Matterhorn. We felt we should have been told about this before our stay.

Location, room, reception staff, breakfast starting early at 7, swimming pool & jacuzzi All very good & very clean

Only negative was that the breakfast room had no coffee machine! You had to wait for a waitress to appear ...that took some time ...then order coffee & wait again. As we only had 30 minutes for breakfast before catching our train, we almost had to skip the coffee! There were only 3 tables busy, so I cannot imagine how that works when the breakfast room is full!

I wished we stayed longer here as the room was the largest and most comfortable for our family of 4 amongst the different hotels we stayed at during our holiday in Switzerland. The 2 bedrooms are separated from the living and dining area, so there is more privacy. It is a 5 min walk away from the Zermatt train station. We took the opportunity to walk through the town to get to the base station to travel up to Matterhorn Glacier Paradise. The walk took no more than 20 mins. On the way back, we hopped into a bus.

Nothing I can think of.

The hotel is in a great central location, very easy to transfer from the train station and to get the gornergrat train. Bus stop is close by if you want to get around the town to other ski lifts etc. Mountain restaurants, like Chez Vrony, Addler Hitta etc around the Findlen area are excellent. The scenery is picture postcard.

Gornergrat train is great but it's quite slow. Shame it's not faster although it's very scenic.

We had a suite, which had a separate twin bedroom and a living room with large sofa bed and a dining table. Very roomy. Balcony faced the mountains. Large bathroom with shower and separate bath.

Slight criticism, no secure ski locker or luggage room for last day so bags stored in a hall next to reception. Nothing was taken from either area, and I have stayed here before without a problem, but I do always wonder if my stuff will still be there when I return. Very easy for someone to take your skis/boots even by accident.

Our Family Suite was perfect. Great size, great view of the Matterhorn, very clean and definitely comfortable for a family of four with dog. The hotel staff could not have been more helpful or kind. The pool + hot tub were fantastic on rainy days. And they serve a nice breakfast each morning.

We visited during off-season so the restaurant was closed - not ideal with small kids on rainy evenings, but that's the only thing that was less-than-fabulous during an overall great stay.