Beatiful and comfy place. Reception and restaurant staff are very friendly and professional, making you feel really welcome. Excellent room servicing. Beatiful room with balcony and view. The food was way better than expected!. Great gastronomic experience. A restaurant to go even if you don't stay at the hotel. Excellent place. Definitely to book there again.

Beatiful single (?) room with balcony*, but it would be of greater value if the bed was smaller and a table and chair were added**, what also allows for more room to go around the bed. If the room is intended for 2 people - as it seemed to me - it would be way too small, especially for winter tourists coming with all the winter gear, to a hotel of that category. *Thanks for fulfilling my wish! **I needed to work and used your cozy open facilities but I needed the privacy of a room. The chairs at the restaurant are really low :-)

The staff was great, they really do try their best! Honestly, absolutely everyone was great, reception, breakfast, restaurants. I came many times to the main Resto and it was always an excellent experience, I love the atmosphere, the design,and the food is of course also delicious. It was first stay at the hotel and I found it great, super cosy room (the bed was fantastically comfortable) ! If you come with a small child, mind the fact that the music in the main restaurant and bar is very loud. I never really noticed until I came with a three month old baby, ha! But that's what makes the place feel so fun for adults!

The staff, hotel overall, rooms and breakfast offerings were fantastic. We could see why it received such a high rating. Plenty of room to unpack and spread out. The bed and bedding were super comfortable. Since the weather was mild when we were there, and the rooms don't have a/c, we slept with the window opened a bit and that worked perfectly. The pool and spa were wonderful and relaxing. The breakfast offerings were plentiful and varied. Something for everyones taste. It was close to the train station and easy to get to.

Our only complaint, was that the shower stall is super, SUPER slippy. While using the body wash, I took a bad fall from the suds on the floor. The handicap bar that is installed is also super smooth and slippery. When I mentioned it as a concern to the front desk, they were very apologetic and said that they do offer bath mats for the bottom of the tub, you just had to ask. I never would have thought to ask for one. Rather, there should be one in every bath to use. This could be a big problem for the hotel.

The location of the hotel is so convenient. It is less then 2 min walk from when you exit the train station. It is also only 2.5 min walk to the Gornagrat bahn. The hotel is well kepted and you can tell the hotel has really put alot of effort into it's furnishings. My suite had a 1.5 bath where there was a seperate half bathroom. The hotel staff had our room ready when we arrived. Including all of our requests. We also had a beautiful view of the Matterhorn from our patio.

The only thing I did not like is the thickness of the pillows. The pillows would flatten almost completely in a couple of hours.

Modern and comfortable. Great beds and nice rooms. Very close to train station and gornergrad train station, and about 10 min walk from matterhorn lift. Nice swimming pool and small but ok gym. We had a family room and later a junior suite. The family room had a separate bedroom for the parents but size wise they were similar and we preferred the junior suite actually.

First nights we had a suite on the street side but as it is so central the street is quite noisy. As the rooms don't have airco, sleeping with the windows open means noise in the evening and early morning. The last night we had a suite on the back of the property with matterhorn views which was nice and quiet.

Central location, lovely modern alpine chic decoration, excellent breakfast, lovely bar and restaurant in evening, delicious food and good selection of fine wine, great ski room with heated ski boot dryers in each locker!

Room very hot at night, unable to leave balcony door open due to street noise (though very good sound insulation when shut)

Very conveniently located a few mins walk from train station, we arrived the first day the hotel re-opened for the summer season. Front desk staff are exceptionally helpful, in particular Philip who recommended that the gondola up to Matterhorn despite webcam showing overcast. It was not too crowded (would not be to do it in high season with huge crowds) and the views were stunning as the clouds disappeared on our way up and area at the top with ice cave & ice sculptures very much worth a wander. Returned to immaculate spacious junior suite which was exactly as depicted and very much appreciated after stay at another Zermatt hotel which was dire. Made use of beautiful spa & pool, both immaculate and huge. Dinner was very good as was breakfast. Bar staff exceptionally friendly and helpful like front desk with extensive bar and excellent cocktails. On the way to Zermatt from Lauterbrunnen, we left a small backpack with new hiking poles bought in Zurich on a train (had three train changes). We filed a report with lost & found, hopeful it would be turned in. Three weeks later the backpack turned up and was sent to Zermatt as that's what we had requested. We were able to organize DHL to ship it home to us but need the backpack packaged. My husband spoke to Philip at hotel on the phone and the hotel got our backpack from the train station, packaged it for us, DHL picked it up from the hotel and we got it four days later with everything intact, even the cookies given to us by hotel in Bern (which were incredibly delicious).

Breakfast service was a bit lacking, likely due to first morning of re-opening. All eggs in the unique sand display were overcooked and an additional coffee we ordered never arrived before we had to leave. We had been booked for two nights here but had to change our dates in Zermatt so only got to stay here one night and would have preferred two nights, not the hotel's fault as they were not open for our first night in Zermatt.

The hotel was 2 minutes walk from the train station and surrounded by shops and cafes. The hotel had an International restaurant and a more traditional restaurant with fondue options. There was also a bar that we could use after a day of walking and exploring. A very generous breakfast was provided with all the expected hot and cold options. Our room had a balcony with an awesome view of The Matterhorn especially in the early morning light.

Nothing. We loved it and looking forward to coming back.

This is a beautiful hotel from the moment you walk in through the door. It was the best we stayed in during our 10 day stay in Switzerland. The bedrooms are very tastefully done and it's a joy to spend time in the room. The bar area is great to sit and relax and has again been decorated in a warm, welcoming style. There is a good selection on the breakfast buffet.

Whilst the bathroom is very tastefully designed, the step up into the bath is quite big. It's a shame they didn't just put a nice big shower in. This is an expensive hotel but you are in Zermatt.

In Switzerland, breakfast was included in most hotels and this was an added bonus to our trip. Very fresh and healthy foods on offer for breakfast! Exceptional staff and attention to detail was appreciated.

We needed to request a fan because there was no aircon (not usually needed) but it was warm while we were there; and the pedastal fan was needed to comfortably sleep at night. I suggest that every room should have a fan - ceiling fan preferred; or a pedastal fan or large desk fan.