Staff were incredibly kind during the 2025 Easter long weekend snow storm. They allowed us to stay an extra night (since we couldn’t leave town as intended) at a lower rate. We heard from other tourists staying at other hotels that their hotels were not as flexible and understanding. Rooms are spacious for 2 people. Extremely clean. Although the hotel has been around since the 1800s, they recently renovated the rooms so they feel fresh and new. On the first 2 days without power, they still served a yummy breakfast (cheese, sliced meats, yogurts and bread) without hot food or coffee. When power returned, we were served coffee, eggs, bacon and beans which was a nice treat.

Not something I didn’t like but may be useful for those who go when weather isn’t great… the hotel is not on the emergency power grid so if you’re staying during a blackout be prepared!

Great location, room was comfortable, clean and had a good view which included glimpses of Matterhorn from balcony. Great access to town, and train station. Restaurant and restaurant staff were excellent, and good breakfast provided. Easy access to ski room.

It would be great to receive a welcome at check/in, and some information for example ski updates. Staff were nice, but lack of engagement. Significant step down from bath, no handles. Could be an issue if you have hip or knee problems. Spa facilities need an update, great sauna but hot tub questionnable.

The size of the room was big enough to accommodate our family of 4. Beds are comfortable. Very good location, just 3 mins walk to the train station. Love that there is a balcony overlooking the streets, it's really nice to sit and relax in the balcony during winter. Tried the jacuzzi and sauna, the place is clean and spacious. Nicely done up, would be good if the water temperature of the jacuzzi can be slightly warmer as the water gets cold easily. Decent breakfast and the lady at the reception was friendly. Overall, it was a pleasant stay for our family.

Would be good if they could provide us with the bathrobes and slippers in the room, instead of us collecting at the reception area.

This is a phenomenal hotel in Zermatt. We stayed 2 nights and enjoyed everything about the hotel. It was affordable, great location in the center of town, breakfast was extremely good, the room was quiet, ours had a patio with a small view of the Matterhorn, there was an included spa which we didn't use and a huge bathroom. Our room stayed cool at night and was quiet due to being on the back side of the building. This hotel is offering a great value and a great experience. We had a last minute booking and feel like we got incredibly lucky. FYI, they are strict on check-in timing, which is totally fine. There is a place to store luggage. Everything worked out great.

The Walliserhof is an old-style Swiss family hotel quite near the train station (c 250m) on the main high street. V central and a convenient location within Zermatt. The room size was good (but not lavish) and met all expectations. The staff were unfailingly friendly and helpful. Breakfast was good, pretty standard fare. There is also a top-end restaurant onsite (for dinner).

We are big fans of Zermatt (we have been about 15 times, mostly skiing but also walking) and really enjoyed our stay at the hotel and our walking holiday in the beautiful countryside nearby. This comment relates as much to Zermatt town as the hotel and it is not so much a 'dislike' as a note of caution - they will have to get their prices under control. Business appeared to be booming after two years of C-19 pandemic but prices within Zermatt as a whole appeared astronomical this year. The CHF exchange rate does not help.

I would highly recommend this hotel. We stayed in « Tradition Room » (No. 32) from 5-8 March. The hotel is located just a few hundred metres from the train station. The lady on Reception who checked us in was very friendly and extremely efficient. Our room was very comfortable and quiet with a balcony and had a view of the Matterhorn popping up over the other mountains. The bathroom was very spacious and spotlessly cleaned by housekeeping. Lots of space to hang your clothes. The breakfast was a good hot/cold buffet. The spa had a sauna, steam room (the steam room unfortunately didn’t seem to be working the day we used it) and two individual jacuzzis. At the front of the hotel there is a lovely outside terrace to sit and people watch on the main drag. There is also a good hotel restaurant.

Nothing - everything was great !

We loved our stay here. Breakfast was great and filling with a complete, fresh buffet style breakfast. Dinner and dessert at the hotel was great. We had wine and chocolate fondue and the truffle dessert and loved it all. The bath in our room in the upstairs loft was so nice. The water got plenty hot and made for the perfect wind down after skiing. The ski room downstairs made it easy for us to store our skis and equipment too. Location was also great and right in the center of Zermatt.

WiFi in the room was awful and nonexistent. On day #1, the room felt cold, but eventually got warmer. The separated beds brought together into one larger bed made for a larger than normal crack/separation between the beds. However, the beds were still very comfortable individually.

Charming hotel in the heart of Zermatt, minutes away from the train station. The hotel restaurant is one of the longest running in the village. Very spacious and nicely decorated rooms with comfortable beds. Each room had a balcony. There is elevator access to the rooms. We were able to take our breakfasts to go as we had a 7 am train to catch the next day. We had to order them the night before and they were brought up to our rooms.

We didn't have towels in our bathrooms, so we had to go down to ask for a couple of them at the reception.

It was a pleasant surprise after a long train journey to reach this hotel. We loved the way they took care of our child with a baby cot. The amenities in the room were perfect and we even had other amenity requests which they happily assisted us with. The rooms were nicely soundproof however, during the summers, the room temperature is not controlled. We left our mobile charger in the room after check out and they helped us to send it back to us back to our home in Thailand. It was delivered in perfect condition.

They have a famous restaurant outside the hotel which was good except for the restaurant manager who was very rude to us. However, he behaved nicely on the tables with high spenders.

The location was perfect, close to shopping, the train station, restaurants and the tram to the viewing spot for the Matterhorn. In fact, from a window in the room we had a beautiful view of the Matterhorn. The breakfast buffet was very good and there were lots of choices. The staff was very friendly and helpful. I thought I left my hat in the room after we had checked out. We did a search but did not find it but I was glad they let me check to the room.

The breakfast eggs could have been warmer.