Very cosy room with a view of the Matterhorn. Everything was excellent, the breakfast, the location in the heart of the village with 5 minutes walking distance to Sunnegga and to the shuttle that takes you to the Matterhorn glacier lifts. Big thanks to Zack at the front desk who gave me a very friendly and warm welcome and was extremely professional.

This hotel is perfectly situated and nearby to bars, restaurants, and the bus to the ski lift. It is less than a 10 minute walk to anywhere in Zermatt you'd want to visit. We appreciated the late check in, the ski room, and the balcony was amazing.

Obviously this is a budget hotel, but that's what we expected! The only thing that could make it better (without completely changing it), would be to have a kettle in the room, or at least in the common area. The water temperature was also a little cold sometimes.

The staff is very nice and helpful, especially Patricia of the Front Desk, she carried my luggage to my room, and when I need to leave my luggage at the Hotel for two days, she also accommodated my request. I really appreciate her warm hospitality and kindness. Good location - only 6-7 mins walk from the train station. The room is clean, the bed is comfortable, there is a bathtub which is great! My balcony is facing the Matterhorn which is stunning!

There isn't any hairdryer and kettle.

Central Location: The hotel’s location in the heart of Zermatt offers easy access to key attractions, shops, restaurants, and transport links. This convenience is ideal for exploring the village and the surrounding areas without the need for extensive travel. Scenic Views: Many guests appreciate the stunning views of the Matterhorn and the surrounding Alps. The hotel’s location provides picturesque vistas that enhance the overall stay experience. Historical Charm: Hotel Alpina has a rich history that adds to its charm. Staying in a hotel with a storied past can provide a unique and authentic experience, giving you a sense of the local culture and heritage.

Room Size: Some guests find that rooms in older hotels, like Hotel Alpina, can be smaller compared to modern standards. Limited space might affect comfort, especially during longer stays. Noise Levels: Central locations can sometimes mean higher noise levels from nearby streets, shops, or other guests. If soundproofing isn’t adequate, this can be a disturbance. Aging Facilities: Historic hotels can have aging infrastructure or decor that might feel outdated. Bathrooms, heating systems, or furnishings might not be as modern or functional as those in newer hotels. Limited Amenities: Hotel Alpina might not offer as many amenities (e.g., spa, gym, or swimming pool) as larger, more contemporary hotels.

There is nobody at the hotel, but only at the partner hotel Tannenhof. They have closed over lunch and you can leave your luggage there only if lucky. The staff at the breakfast was nice. The staff at the reception let you wait 5 minutes, because there are more important things to do like finish a note. Friendliness is a word of foreign origin. You feel like you are a burden to them and not a paying customer. They better take out all customer-related staff and automize this. I rather interact with a neutral machine than somebody unfriendly and unwilling.

Close to Gornergratbahn & restaurants.

No window in bathroom & exhaust fan was extremely noisy. Lighting in bathroom was abysmal & bedroom not much better. Despite the fact that there was an elevator, there are still steps to go up to get to the rooms Pictures on website are better than the reality. We had to get extra pillows but still not enough support.

Amazing. We were also given am ugrade of the room, to the new hotel. Everything was absolutely perfect, if o can say so. The hotel is wonderful, location is perfect? Right in the city center. Nice quiet area, great views. The rooms are very comfortable, all the facilities ar at your disposal and the staff is very friendly. They also have, right inside the hitel? One of the original 3 (only 3 in existence!) train cabs from the old railroad.

This hotel is terrific value in central Zermatt. Our room (21) was cosy, comfy, well-sized, great shower pressure, clean and tidy, and an elevator to save humping your bags up three floors. Slightly thin walls, slightly firm mattress, rather soft pillows, but overall it does what a hotel should without making a huge hit on the wallet. Staff were very friendly and helpful, breakfast at the hotel next door was not a vast selection but perfectly adequate.

Would have liked a fridge, but in winter time the window sill does a similar job!

The location just off the main street is excellent and the hotel has a Swiss Mountain charm about it. Our room was located on the top floor so we could view the tip of the Matterhorn which was a bonus. The room kept surprisingly warm without using the room heating available.

No fridge and no tea/coffee making facilities. The Hotel lift only stops between floors and is very small maybe only big enough for one person with a suitcase.

Close to train station, easy to get around from. Suits your needs if you're just wanting a bed at the end of the night. Heater worked well, which was good as it was freezing outside. We accidentally broke a glass during the night in the bathroom which we showed the cleaner in the morning. She was great about it and room was spotless on return.

A kettle would been great during winter.