A Memorable Stay with Exceptional ServiceFrom the moment I stepped into the hotel, I was greeted with an ambiance that spoke of elegance and comfort. The hotel's meticulous attention to cleanliness was evident in every corner, creating a welcoming and hygienic environment that immediately put me at ease.The staff deserves special mention for their exceptional service. Each member was not only professional but also genuinely friendly, always ready to assist with a smile. Their dedication to making guests feel valued added a personal touch to the experience.A highlight of my stay was the encounter with Eros, the barista. Eros is a master at his craft, blending flavors to create amazing cocktails that were both visually stunning and delicious. But it was his warm personality and eagerness to engage with guests that truly set him apart. Eros' passion for his work shone through, making each visit to the bar a delightful experience.In conclusion, this hotel excels in every aspect, from cleanliness and comfort to outstanding staff and exceptional service. It's not just a place to stay; it's an experience to cherish. I wholeheartedly recommend this hotel to anyone looking for a top-tier hospitality experience.

The backstage hotel is an absolute gem. The unique, artistic style gives it a special charm, blending modern design with a warm, cozy atmosphere. The restaurants offer incredible food, each dish crafted with care and creativity. The staff is welcoming, professional, and genuinely attentive, making every stay feel personal. And of course, the location in Zermatt is unbeatable—stunning views, a perfect blend of nature and luxury. Highly recommended for anyone looking for an unforgettable experience!

The spa hours (3 PM - 9 PM) feel quite limited, especially for one-night guests who would love to enjoy it in the morning. Massages are also a bit restrictive—starting only at 3 PM and with just one spot at a time, which isn’t ideal for couples or friends wanting to relax together. For the best experience, staying two nights or more is ideal!

Just returned from a fantastic stay in the heart of Zermatt, and I can’t recommend this hotel enough. The location is unbeatable — right in the center, with everything just a short walk away. The breakfast was outstanding, with a wide variety of fresh options to suit every taste. What really made the stay special was the warm, attentive staff who went above and beyond to make us feel welcome. As a bonus, the hotel is dog-friendly, which made traveling with our furry companion so much easier. And don’t miss the authentic Gemmi-inspired spa — a hidden gem that offers a peaceful retreat after a day in the mountains. A perfect blend of comfort, location, and genuine hospitality.

We had a lovely stay overall — great location, excellent service, and a welcoming atmosphere. However, for the price point and the standard of the hotel, the mattresses and pillows could definitely be improved. A small upgrade here would make a big difference in comfort and overall experience.

Excellent property- central location. Property has an extensive range of arts and sculptures which were excellent. The Staff were amazing and very helpful for our visit to Zermatt. They provided us with information about the Ski resort and places to eat in the Village. The property had a fantastic Spa which I recommend a visitor to take advantage off because it really relaxed us and we were able to zone out away from everything else. The food was to a high standard was very good with polite staff, excellent range at breakfast. The room was bigger than I imagined and was very comfortable with a complimentary mini bar and light snacks. The balcony provided a great view of the terrain around the village and the iconic Matterhorn.

There is not much to not like.

The property is very arty with lots of artistic sculptures or drawings that should amuse you. The view of the mountains is superb and breath taking. The room I had oversaw as well the tennis courts, pity it was cold season so no games on. The towels and robes are nice and thick luxurious kind. The facilities are fantastic, with not just sauna, hot pool outdoor, waterbed, steam room, with areas around to relax. One of the best breakfast buffets in terms of both variety and quality.

While I appreciate the design, some people do find the bedroom and furniture settings to be a bit cumbersome (in the sense that design overshines practicality). Thus the conveniences to access some things are not quite put as priority, or the tap for instance was not easy to open and close.

We loved the staff, the lovely waitress in the morning for breakfast and GABRIEL at reception in particular, he is amazing and his positivity and happiness added to our experience at this hotel and we will come back because of this. The spa was free, all 7 spa rooms and a lovely little pool, the top up the mini bar everyday - it is a great location next to Migros supermarket and the Zermatt station as well as Gornergrat Bahn! We will come back next year with our family :) thank you Gabriel :D

The TV was small but everything else was lovely

Inspired interiors with all of the amenities and a central location. The staff and location of Backstage made our stay in Zermatt very special! It was a wonderful treat to relax in the spa and enjoy the intrepid cocktail bar. With a top tier breakfast and cloud-like bedding, we did not want to go home!

Enjoined the relaxing and rejuvenating spa many afternoons during our time but, would love to see some of these spaces refreshed and reimagined the next time we stay.

The location was perfect for first time visitors. Close to the train station and Main Street but still walkable to the lifts for skiing. Having a spa onsite was key - we used it everyday. There is also a ski room with lockers the ground floor to leave your equipment. If you are looking for a place that is in the center of town with plenty of entertainment options and nice meals look no further!

No complaints.

I didn't know this, but there's a free shuttle service being offered by the hotel! This is definitely a plus. They even brought us to the station on our last day. Technically the driver of the shuttle was going to do it. But since we were leaving so early, the hotel gave us a stub and paid for our taxi going to the station! The staff were so caring and friendly! I'd like to especially commend Jo who went above and beyond to make sure that our stay was comfortable. The other staff members were great, too. I just wasn't able to get their names. We even met the owner of the hotel by accident! Definitely try out their spa facilities while you're there. Everything was designed beautifully and it was such a pretty hotel. I hope I get to come back : )

Not really me, but my mom was a bit confused on how the lighting in the rooms worked. Instead of having an individual switch for the lights, the hotel provided different scenes so it's a different set of lights that will open depending on the scene. I felt like this was a nice touch, though this might be harder to appreciate if you want things a certain way. Also the AC, like in most parts of Europe, isn't too strong. So I recommend cracking open the window for a cold breeze.

Really great location! Just a few minutes walk from the station - we saw quite a few other people walking uphill to their hotels so it was really nice to walk just a few mins and be there. Lovely staff, very welcoming and helpful. The room was very comfortable and clean, we loved the fire in the evening. But the best part was the Spa - such a calming, wonderful space to relax in after a morning of hiking, or to sit in the sun after a busy day. Would definitely recommend this hotel to anyone visiting Zermatt.