Staff were friendly, and the facilitaties were ok. But beware when it is mentioned deluxe double, it means double bed. But the staff arranged the double beds to make it one bed after requested.

I didn't like the double bed, and they didn't provide slippers for the washroom. Also, television was old.

All the staff are so friendly and welcoming Specially the lady at the reception and the hotel is very quiet for a good sleep

Some furniture in the room are a bit old and not functioning very well

I initially booked a room for 7 nights stay. The room was large and comfortable with all the usual accessories. The location was ideal for shopping in the Mall of the Emirates, and close to many restaurants. The staff were friendly and cooperative, especially Mr. Haroon from housekeeping who did an excellent job. My room was promptly made up every day and the linen was always fresh and clean. Since my work in Dubai had not finished, I needed to extend my stay for a few more days. Unfortunately the hotel was fully booked on Bookings.com. I approached the hotel’s manager Mr. Muhammad Hamdan, who very kindly went out of his way to extend my stay despite the fact that Agoda had taken my reservation when rooms were actually not available. I am most grateful for Mr. Hamdani’s personal intervention and assistance.

Spacious and clean room, good food for breakfast, lovely pool, good location. Helpful reception and reasonable prices for late heck out.

The beds are super hard. The breakfast is a bit unorganized: no need to check in at the door, however randomly the staff is asking for your room number while you're eating. Tables aren't cleaned after people leave, most of the time you need to look for cutlery yourself and wait for basic items like coffee cups. Seems like there are not enough employees to take care of the busy breakfast service.

Hotel is old but clean and comfy, location really good nearby everything, staff are smiling and always welcoming

Nothing

The staff were very helpful and polite especially Mr. Mehmood and A lady at the reception who did check me in and out.

Location was amazing. So many local food places around the hotel…mall of Emirates walking distance…as far as the breakfast concern, the Syrian gentleman makes a good omelette

The sounds in nearby rooms at night

Nice stay thanks for ms Marwa in the reception she was so helpful

I had a great stay overall—the room was always spotless and comfortable. A special shout-out to Ramji, who was not only meticulous with cleaning but also incredibly responsive when I faced issues. Whether it was the leaking air conditioning or a clogged toilet, he took care of everything immediately. His efficiency and care really made a difference. Highly appreciated!

Good

Furniture is a bit old