Overall the location is perfect as it is conveniently located/connected to the Al Ghurair Mall where you will find restaurants, food court, etc. nearby. The staff are all accommodating and friendly from the reception down to the lifeguard on duty at the pool area. Highly recommended and definitely coming back.

We have visited the property numerous times and would suggest upgrading some of the furniture and kitchen equipment & utensils. We also faced slow check in, which I believe can be improved.

Great 2 bedroom apartment!! We had amazing 4 days. Stunning big pool great for kids and swimming. Wonderful hotel, perfect location close to union metro station. We slept very good and will definitely come back when we are in Dubai!! Special Thanks to Abdallah for the great room service

This is not a really criticism but a recommendation to include basic kitchen equipment like paper towels, sponge or dishwasher detergent etc. We bought it on our own in the supermarket

The rooms were spacious and clean. House keeping staff were very attentive to our needs. They changed towels and came back to us to check if we needed anything. Very few hotels do this.

The shattaf/bidet length was too short. It affected its usability. The balcony floor was a bit dusty.

Great location. Pool is very good. Very clean and spacious apartments.

Check-in took long cuz only one person was available on the counter. Toiletries like dental kit etc were absent although dental kit was provided on request. Weight machine was not working but was replaced immediately.

Good location clean and friendly staff

The master bathroom didnt have an arabic shower tap

Its our 2nd time to Swissotel Appartement we feel in Love more and more. So nice to stay. Appartement is nice and wide space kids enjoyed lots. For a good vacation leave was nice to be there. Location also very good all facilities have. All the staffs were so nice and helpful. The Buffet Breakfast was very good large variety.

This time the room services was poor in cleanliness. In other floor they provide dishwasher soap and themsleves they put the dishes in the dishwasher for washing which is very good as not every1 know how to use a dishwasher so in our floor the room sevice said they don't provide this service we should wash the dishes ourselves. Last time in 2023 it was not like that. Otherwise all was good only this kitchen incident did not appreciate.

The size of the apartment is excellent. The A/C works well. The view is great. The bathroom, bedroom & kitchen areas are great. The facilities at the hotel are excellent.

Kitchen utensils not being washed clean in the dishwasher (suspect detergent not being used). Laundry detergent unavailable from hotel reception. Breakfast staff poorly trained, especially the chef making the eggs (messing all over, eggs poorly splattered on your plate / floor area is unclean around the chef, fire extinguisher left on the floor unsecured e.t.c). Tables left uncleaned, hence cannot obtain a table for breakfast. Reception area understaffed, during busy periods. Personnel at reception have no smiles for the guests (they look glum). You have a great hotel, which is poorly staffed. Please train them in English.

Breakfast was excellent

Everything was fantastic

The location is perfect. Rooms are superb

Easy to hear the noise from other apartments and in the hallways

Our stay at Swissotel Al Ghurair Living was delightful. The room was spacious and perfect for our family of four, providing us with all the comfort we needed. The location is excellent, with convenient access to both train and taxi services, making it easy to get around the city. The breakfast was good and provided a great start to our days. We were particularly impressed by the hospitality of the staff. A Filipina receptionist with very short hair went out of her way to offer us an extra bed free of charge, which made our stay even more comfortable and accommodating. This thoughtful gesture truly enhanced our experience. Additionally, the hotel’s direct access to the mall was incredibly convenient, giving us easy options for shopping and dining without needing to travel far.

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