Excellent location, very easy to find. Right on Cardiff Bay, immediately off the roundabout at the end of the dual carriageway. Fabulous staff, so helpful and really went the extra mile, superb. Huge, airy room with excellent air-con (it was a really hot day), 2 huge beds and everything you could possibly need. Very impressed. Fantastic value for money. Chosen due to it having parking -ample parking available- and being close to the venue of the gig we were attending -The Depot, short uber away. Would definitely book there again the next time we're going to a gig at the depot.

The room was spacious and clean. We were very pleased there was air con too. Breakfast was delicious- we looked forward to this every day. The staff in the restaurant were also very courteous.

The only disappointing thing was our arrival. We had travelled all day from Scotland and arrived slightly before check in (2:30 pm on Thursday 17th) At the desk, 2 young men barely glanced at us and when I asked to check in I was pointedly told in 5 words "Check in is at 3:00". There was no smiles, no further eye contact, no offer to point out the bar or somewhere comfy to sit and wait... it was like we were barely even there. This did put a slight dampener on the beginning of our holiday. Otherwise all the rest of the staff and our experiences were great.

Room: Our room was spacious, immaculately clean, and thoughtfully designed. All amenities were in perfect working order, and the room had everything we needed for a comfortable stay. The layout was practical and the decor created a relaxing atmosphere. Breakfast: The breakfast was a definite highlight - delicious variety of options including both continental and hot dishes. Fresh ingredients, well-prepared food, and something for every taste. The breakfast area was clean and well-maintained, making it a great way to start each day. Bed: The bed was exceptionally comfortable with high-quality linens and pillows. We had excellent sleep quality throughout our stay - the mattress provided perfect support and the bedding was fresh and cozy.

Honestly, it's hard to find significant faults with this stay. Perhaps the breakfast area could get a bit crowded during peak hours, but the quality and variety more than made up for it. May be because of rugby match.

Every member of staff was polite and friendly, the rooms are large and spacious and the bed was comfortable, there is a safe in the room big enough for laptops and other valuables and there was also a 2 seater couch in the room which was nice to relax on rather than sitting on the bed or the chair at the dressing table. a nice touch was having wine glasses provided in the room along with water, tea & coffee and also 2 small packs of biscuits. we used the Thomas restaurant on the first night and the food was excellent value and quality and the waiting staff were brilliant,there is also a good sized bar area with decent seating to relax in. The breakfast was also excellent quality and there was never a shortage of any of the food on offer, overall this hotel is superb, i would definately choose a future inn again over the competition 10 out of 10

im really struggling to find anything negative to say about the hotel, it far exceeded my expectations for the price

Excellent location, nice clean spacious room, good breakfast and onsite Thomas restaurant. Good room service option out of hours. All major facilities and amenities were available in room, amazing food places in walking distance, so helpful and well trained staff at reception, and in the restaurant. I needed the fridge and freezer for a medicinal item and staff happily looked after that part without any hassle. Free ample onsite parking as I was driving so plus plus for me, just register at the reception. I stayed there for 3 nights and will definitely stay again !! 10/10 :-)

Nothing !! To be honest everything was so good and worked really well for us.

Extremely comfortable beds! The room itself is quite spacious and the shower/bath is lovely. There are all the amenities, including tea and coffee. The hotel has a restaurant on site as well. There are water dispensers and an ice machine available. The location is great with the centre just a half hour's walk or a quick train ride away, there's a shopping mall and a delightful curry place within a 5 minute walk. The staff at the reception are very welcoming and helpful.

The AC in the room didn't seem to work really well and seemed to turn off every time we left the room, even though we'd left the keycard in for that purpose. Also, we were initially slightly confused because we thought there was no toilet in the room but then realised it was behind a shared door adjacent to the bathroom. We heard the same comment from another guest as well. Might be a good idea to add a sign pointing out the toilet for firstcomers :)

Great location for our needs. I had an accessible room and the facilities were excellent. I was impressed with the sustainability culture too. Good food. Free parking. The staff were all helpful, friendly & extremely efficient in spite of a particularly busy time. I had a great stay.

The only downside I can think of is that on a couple of occasions there were cars in the Blue Badge bays that didn’t have blue badges on display. I appreciate it is difficult to control especially when the hotel is busy but cars have to be registered anyway and it makes it very tough for those of us who need the spaces legitimately. It didn’t spoil my stay too much though.

This hotel is in an excellent location in Cardiff bay - you can walk to the waterfront in 10 minutes. There is ample free parking, just enter your reg in reception. The room was very comfortable, not the best bed I have ever had but acceptable for me. The room was decent - good bathroom, shower had decent pressure and plenty of hot water. I could do some work at the desk. The restaurant on the ground floor is decent enough, I ate there one night. The wifi was usable. One thing that is a good idea - every floor has a water dispenser and every room a glass bottle which saves using plastic bottles. There is an ice machine and a laundry on the first floor - now that is a good idea!

Hotel in great location for Cardiff bay and plenty of free parking. Couple of small shops nearby if need essentials. Red dragon centre has Hollywood bowl and cinema. Beds were comfy, room really large with 2 double beds and still plenty of walking space. Exceptionally clean. Breakfast was standard hotel buffet but everything was lovely warm and well presented. Bonus Hotel has a laundrette (£2 a cycle) and water filter machines on every floor.

Hotel was perfectly fine. A little more dated than pictures suggest but everything was clean and functional. I was worried when I saw the mattresses, but I actually found it really comfy and slept well. Our room also overlooked an incredibly busy road you could hear it with widows open but not when shut and there was air con so this was fine.

Second stay at this hotel. The staff were amazing, front desk staff very accommodating and Dian behind the bar in the lounge area made our stay unforgettable exceptional customer service along with young chap on night shit on reception. My daughter cried when she had to leave as she made so many friends with all the staff. Will definitely stay again. Clean and comfortable. Spacious rooms and love that a family room is two double beds and still loads of space in the room. shower is over the bath and my daughter hates showers so a she was super excited to have a bath each night. Free parking, easy access to the bay, restaurants and city centre, walking distance or 5/10 mins by uber/shuttle train. Access to ice and water 24/7.

Nothing.