Loved the historic standing of the building! Each room is different with funky fun wall paper and furnishings. Interesting, not your run of the mill standard cookie cutter hotel...but with tons of charm and charming young staff. Thank you Ethan, Jamie Emily and Shannon...you made the stay wonderful. Great ambassadors for Cardiff and the Exchange hotel.

Building is a bit creeky and old in certain areas - also location is a far walk 25-30 minutes to main heart of Cardiff City.

The jacuzzi bath and the big comfy bed. Breakfast was excellent with a wide selection (pastries, yoghurt, fruits, jams, breads, cereals, juices, hot breakfast, tea, coffee) and was plentiful aswell. Really fantastic range. Staff were always on hand - from reception thru to dining service - and were most helpful and pleasant. Room was spacious, quiet and well cleaned with complimentary bottles of water, tea/coffee biscuits. Enjoyed my stay and would recommend to others. Travel to the airport is a convenient 2 minute walk to catch the number 304 bus (only £3 adult one way ticket). While the bus trip itself takes over an hour (1 hr 20 mins or so) it's a direct route for the airport. The hotel is about a 30-35 minute walk into the town centre (approx. to the Cardiff Castle or about £6 by an Uber. Some nice little coffe shops around hotel too.

Didn't seem to have an elevator, so was tough to carry suitcase up 2 flights of stairs.

Absolutely stunning property so much history and architecture. Could have spent an hour or two just looking at the hotel. Room was lovely great for a family. Reception guy was super helpful and friendly. Breakfast was good for the money, maybe a more imaginative fruit salad but happy with what we had. I would thoroughly recommend this hotel and will definitely be back. Prom dining room was beautifully decorated for all the local school leavers. No noise and beautifully tidy this morning. Great hotel Thankyou so much. 🤩🙂⭐️

Parking was a tad frustrating, especially if wanted to go sightseeing as max 5 hours pay and display.

Amazing building, both inside and out front, a privilege to stay in such a beautiful place. 2 Lovely large windows in our room, jacuzzi bath, clean bathroom and room, ornate mirrors and lights, and old furniture all in keeping with the building. Fan provided as room was on the sunny side, iron and ironing board and safe in room. The staff went out of their way to help us generally but especially with service at the bar and at breakfast. Breakfast was delicious. A small issue with the room on arrival was swiftly sorted by staff.

Air conditioning in the room would be a welcome improvement. The bar could be made to look more comfortable, it’s a bit bare, but this is a small point. Overall excellent value for money.

Good location just a 5 minute walk from Cardiff Bay area Room was large, the bed was one of the most comfortable hotel beds I have stayed in for a while, a huge jacuzzi bath and rain shower. Very well decorated - and something to read when you look up ;-) Friendly and accommodating staff

All the mirrors must have been fitted by very tall people! I am 5ft 5 and struggled to see in any of the mirrors and I couldn't see in the one over the sink. A plug socket would be useful by the dressing table as this was the only mirror that I could see myself in, so drying my hair would have been easier to manage

The Receptionist was welcoming and friendly. The room's decor was beautiful and the bed was clean and comfy, the room was at the correct temperature. The shower was good and there was plenty of hot water. There were complimentary coffee, tea, water and biscuits. The room was in a quiet part of the hotel and there were blackout curtains.

The tiling in the bathroom was a little tired, and the tiles need re-grouting. There were a pair of boxers left behind the bathroom door from the last owners, so the cleaning could have been more thorough. The kettle was dusty and water had been left in it from the last occupants. The bulb in the one bedside lamp kept flickering, the bulb needs changing and the bulb in the other lamp was extremely dim.

Nice large bedroom and bathroom. The reception, restaurant area, bar, and ballroom are beautiful and impressive. Quiet outside as no through traffic. Thick curtains block out all the light. Jacuzzi bath enjoyable. Breakfast was fantastic. Breakfast staff VERY welcoming and friendly, especially the lady with blonde hair in a high ponytail. The location is convenient to Cardiff Bay. Reception staff friendly and helpful.

Our room had connecting doors to another room. There is no soundproofing between the two rooms. Could clearly hear conversations in the other room and TV. Lots of things that could easily be fixed - peeling wallpaper in 2 places, knob missing on bedside table, wardrobe door does not shut fully and only had 2 hangers. Could not connect to WiFi (reception info on how to access different than info in room, but neither worked). Sealant in bathroom degrading. Bathroom fan didn't work. Two sash windows, one in front of the other, but one had no glass in it. I let reception know about hangers and fan and this was noted.

The reception staff on our arrival and departure were very welcoming and helpful. We loved the welcome glass of Prosecco and welsh cakes on arrival. Loved the history and originial features in the hotel.Room great value for money ,We enjoyed the jaccuzi in the bathroom in our room, lovely to relax in after a long along walk .Room private and quiet. Fanastic location near to the Bay and everything we needed . Would recommend getting the train , short walk to the hotel.

The hotel was shabby in places and grubby .However, our room was clean and had everything we needed .The decor was very dark in places and depressing in keeping with the Victorian era ,but maybe a modern twist and lighter would be worth considering in the future. Breakfast was in lovely surroundings, available until a decent time 11 am . Good selection.However , the food was pre cooked and luke warm.Would have been nice to have a freshly cooked option, rather than soggy scrambled eggs .

Reception staff is polite, efficient, and helpful. There's no parking on site, but there's a discount for Q-Park, Cardiff Bay, close-by on foot.

There is not enough light on the bathroom mirror for shaving. There is no place to hang out a bath towel. There is no specific place to put the soap. It sticks to the wooden shelf if you put it there. No shower curtain. If there was a fire, i think i would get lost.No telephone to speak to reception, etc. Q-park bar code had incorrect timings associated with it, so I ended up paying 12 GBP extra. I complained to them by email after having emailed them before arrival. Park attendant said it was my fault as there was a notice about on the pay machines. I nor my son saw it. I did get informed of an eventual refund.

Location is in a classic building. This was our third stay at the hotel. Each room is uniquely decorated. Rooms are comfortable and well appointed, not the cookie cutter sameness of chain hotels. Baths have very large tubs and rain showers. The hotel has been fit into the building without destroying the historic character, which results in a few odd corridors. It give the impression of being a greatly oversized B&B. The new Aura restaurant is well done and serves a very good breakfast.

Some of the side streets near the hotel are not redeveloped and a little run down. However, the hotel is convenient to Cardiff Bay, and a great deal of renovation and redevelopment appears to be taking place. The building has not been completely renovated. Some parts of the un-renovated building are deteriorated, and this can be seen from rooms that do not look out on the surrounding streets. Some corridors and stairways could use more sprucing up. However, these did not detract from the comfort of the room itself.