Loved the historic standing of the building! Each room is different with funky fun wall paper and furnishings. Interesting, not your run of the mill standard cookie cutter hotel...but with tons of charm and charming young staff. Thank you Ethan, Jamie Emily and Shannon...you made the stay wonderful. Great ambassadors for Cardiff and the Exchange hotel.

Building is a bit creeky and old in certain areas - also location is a far walk 25-30 minutes to main heart of Cardiff City.

The room for three people was very spacious. And the bathroom has a lovely bath/spa with a rainfall style shower. The TV was smart Samsung TV which you could connect a phone to and watch what you'd like, no need to log into your Netflix on a hotel TV.

The TV placement was okay but due to the size of the room the TV could do with being bigger in order for all guests to view. And just some hooks in the bathroom for the towels as there was only the rack. The windows were large but only the bathroom window opened and the A/C didn't seem to work well at all. Luckily the weather was lovely but hard to cool down after a day in the sun.

There are some very beautiful rooms in the hotel - the large conference room, like much of the hotel has wood panelling and ornamentation. it even has a balcony all the way around the room. Added to that it was the site of the signing of the world's first ever £Million cheque. The staff were happy to talk about the hotel's history. It is also comfortable and well positioned for the theatre / Opera house and Cardiff Bay. No more than a two minute walk from The Big plaza and Mermaid Quay.

Well sized room (triple) with dated but impressive furniture. Very spacious bath, with the highlight being the huge hot tub, a great surprise! Also had Sunday lunch at Aura, the restaurant on premise, and was extremely pleased with the quality of the food and the attentive service. The dining options in Cardiff Bay are also plentiful and within a few minutes walking distance.

The mattress was very soft and not very comfortable, needed a bit more structure. Would have appreciated a queen size instead of double, as there was plenty of room to fit that in. Also, one of the nightstand lamps wasn't working at all. Small hiccups, overall a nice experience.

Staff were friendly and accommodating, room was large and hotel is conveniently situated. Breakfast room was gorgeous and the food was delicious!!.

Room was tired looking ie..wall paper was loose on the wall, base of the bed was mismatched and it stood out like a sore thumb.,new carpet had tea stains on it ,TV was so high up the wall that we weren't able to look at it .lovely jacuzzi bath but unfortunately it had scum in it ....no bin in bathroom and no toilet brush .Ornate wardrobe, but unfortunately the carvings were white with dust..A little effort and this room could have been so much better

Wow, where to begin with this one. Firstly the hotel is breathtakingly beautiful, even from the outside. If you truly want an actual experience then make sure to book your stay at the Coal Exchange. We were warmly welcomed and hosted by the lovely staff, the one gentleman in particular at reception, for the life of me i cant remember his name and who am I kidding, I am terrible with names, but his hospitality was forever memorable. He showed us around, printed hotel info and photos of the hotel back in the day, as this a very old hotel that was once a trade and sell of coal, as you can imagine it has ALOT of history to it. Our rooms were huge and oh so beautiful. The food was incredible and the restaurant used to be the bank vault of some sort, still with original architecture. There is a beauty to the spookiness, something that made us want to wonder into every room. We would for sure go back as this place stood out to me more than the town did. Thank you Coal Exchange team.

Stunning building in an amazing location. The Bay is a 15 minute flat paved walk from the city centre or there are regular buses so it's easy to get to the hotel from the train station. The renovation of the building is beautiful and very respectful of the building's history. The room was huge with an enormous bed and large bathroom. Ideal for visiting the Bay and the Millenium Centre. Staff were friendly, chatty and helpful and really welcoming.

The windows in the room don't open at all. There was a fan, but I would have felt a bit claustrophobic if staying for more than one night. There was an enormous portrait of a local war hero on the ceiling directly above the bed which was an interesting design choice. Not ideal for our wedding anniversary tbh...

Love the way they have emalgamated the old historical with new contemporary in the rooms with furniture and deco. Rooms are large and first hotel I've stayed at that provided water along with teas and coffee in room. Beds huge and comfy. The hotel staff were amazing and a credit to hotel. Breakfast great selection layer out to help yourself full english and continental choice.

Features of the rooms are the jacuzzi baths. Had an issue with the one in our room the plumbing had not been set to the right pressure so the jets were so ferocious they shot water everywhere.This will create a lot of water damage and expense for the hotel left as is. We spoke with reception lady who moved us to another room and was so apologetic and helpful but jets in new room were of similar strength so potentially in all suites. Suggestion would be they get all rooms checked as their plumber may have set them up wrongly, have them adjusted appropriately to ensure future guests can recieve benefits of a feature that hopefully will continue to entice guests as this kind of historical building needs to be kept.

Incredible building, with unusual rooms. The restaurant was nice, and the food very good, especially the burger. Location was also good, although parking is tricky, I had done my homework and just found an off road space 10 mins away.

The lead on the kettle was so short that you could only use it on the floor, or the bedside table, which was not ideal. The drinks menu was epic, but none of the sherries were available. The delay in establishing this meant that my pre-dinner drink just didn't happen, and my wife drank her cocktail through the meal rather than as an aperitif. The problem was the waiter trying to locate the drinks on the computer system. Maybe drinks should be ordered the old fashioned way, and entered in the "system" after.

Grand old hotel close to Cardiff Bay. Atmospheric, with a lovely dining area. Good value for money if you can get a deal, tie in breakfast, and overlook (or accept),the quirks associated with a hotel of this age and style. Breakfast is very good. Staff are polite and helpful.

Not for you if you want air-con, multichannel tv, plenty of plug sockets and everything to work perfectly (we had to change rooms when we couldn't work out how to adjust the shower temperature or turn it off!). No guarantee of nearby parking and no space, apparently, in the pre-bookable Q-Park. We ended up parking privately, about half a mile from the hotel.