Location is great with just a short walk to Mermaid Quay. The room (superior king) was large and light and airy with views over part of the bay. Bed very comfortable with good quality bedding.

The price of parking is extortionate. When I have stayed at other city centre hotels that do not have their own car park the hotel has given a discount - that would seem reasonable for the price of the rooms. Towels in bedroom were not white and fluffy - they were clean but a bit scratchy and slightly grey. Not sure who rates the hotel but I didn’t feel like it was a 5* more like a good 4*.

It’s honestly been a longtime dream of mine to stay at this hotel, ever since I saw it for the first time. I’ve had such a great time here, and my stay couldn’t have been any better! The whole staff was welcoming, friendly and extremely helpful. The room was even better than I imagined and the view of the bay was just stunning. The spa is very nice as wen, great sauna and multiple pools. The breakfast was amazing too, plenty of variety and again a very beautiful view. I’m so happy I’ve finally managed to stay here and, hopefully, I’ll have the opportunity to come back in the future! I cannot recommend this hotel enough!

The reception staff were lovely and the cocktails at the bar were superb.

I was informed the day before our stay that the hydro pool would be out of action due to maintenance. On arrival to the spa, this wasn't the case, but we were not informed at check-in that this was no longer the case. Our room was on the 5th floor and really quite shabby and dated (we've stayed in better rooms previously) and the bathroom in need of a serious upgrade. Breakfast was average compared to previous stays, no decaf drinks options on offer, and felt as if we were being watched to hurry out. We love this hotel but definitely lacking it's 5* status on this occasion, which was disappointing as this is most definitely not reflected in the cost.

The room and bathroom was wonderful and perfect for what we wanted. The view from our room was gorgeous 😍 Loretta from the morning buffet staff is the sunshine of your restaurant she is just absolutely awesome! Helpful, kind, friendly and everything a hostess should be.

Your restaurant was a big dissapointment. We had half board and each time Carolina would force the set menu onto us. Your set menu was okay, but they way they cooked what ever was on set menu was horrible!! The salmon was over cooked, the dessert apple crumble was horrible!!! Each time we had to ask for the ala carte menu or the bar menu (we were allowed to order from it - but we had to ask each and every time for it) The set menu never changed - our last night we went to a different restaurant. The service charge that gets added on automatically took us by surprise.... let us choose how much we would like to give, don't just add it to our final bill. I would not recommend your restaurant to anyone. It gets a 1 star from me.

The friendly and helpful staff. The excellent accessibility for my disabled husband. Roomy lifts, lovely wide doorways, a massive wet room. Room for a mobility scooter to do a 3 point turn and a zimmer frame as well. Lovely view over the bay. Gorgeous swimming pool and spa. Comfy beds. Balcony. Delicious food. Disabled parking directly opposite in free car park.

The set menu for the included evening meal was the same for 3 days out of 4. You could use a £30 amount towards the other menu. But it was very limited choice, though tasty. Nobody wants to eat the exact same dinner 3 nights in a row. We left behind a phone charging cable. Phoned when we got back and they had found it. Charged £10 for it to be posted. But now over 9 days later no cable, and they are not getting back to us about it though we have phoned several times.

Location was good for us, use of the spa facilities was a good bonus. Good selection of drinks at the bar. Food was fresh and tasty. Staff were all friendly and helpful.

The room air conditioning didn’t seem to work as we were only doing a 2 night stay we didn’t bother complaining. The room was warm and comfortable, could’ve done with a hoover in the corners of the room. The car park was expensive at £25 per night or £24 for the bigger car park next door. Both were full so someone has made a fortune out of that. Parking is the only thing that would stop me coming back for a longer stay.

Excellent breakfast . Evening meal was very good. Excellent swimming pool and clean changing facilities Tricia on reception gave us a very warm and helpful initial meeting Great room with a view as I had requested All the staff were very nice and helpful.

Both white bedspreads had small stains ( probably blood or similar difficult to remove) on them which had been washed but the stain remained. I did not make a fuss about this but I am sure some would find this unacceptable. The hotel has a "barefoot" policy so no slippers are provided. I'd suggest you bring your own unless you wish to purchase them from the hotel (£3.50 each). The car park is expensive but it seems safe and secure so maybe just goes with the territory. (About £25 for 24 hours).

Large, modern hotel with good spa area. The service was exceptional and the warmest thing about the hotel. Thank you David on Reception - there was another guy as well I'm so sorry I didn't get his name.

The reason I haven't given the hotel top marks is that when we arrived we couldn't find a space in the hotel car park, with nowhere else to try as the hotel is right on the bay. We had to hang around until someone moved, then had to pay a significant day rate. We usually book more coaching inn-type stays where parking is free to guests so it was a really cold start. To be fair, this is clearly stated on the booking confirmation, so at least it wasn't a surprise.

We recently stayed at this hotel by the seaside, and it was truly an unforgettable experience. The view from the hotel was absolutely stunning – waking up to the sound of the waves and a panoramic ocean view was priceless. I stayed in what I can honestly say was the best room I've ever been in – spacious, beautifully decorated, and incredibly comfortable. The location couldn’t have been better – right by the sea with everything I needed. While the price was on the higher side. I would definitely recommend this hotel to anyone looking for a luxurious seaside getaway.

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Beautiful hotel, great location and very friendly staff. View over Cardiff Bay was stunning. Extremely clean inside and the kids got a free bag of chocolate eggs for Easter.

Unfortunately there were issues with the Chlorine levels in the pool which was one of the main reasons I booked this hotel so the kids could have a swim. I Took them down for a swim at 3pm when it opened but was told to come back at 4pm, then at 4pm was told it wouldn’t be open at all but then they did open it around 5pm but then everyone was asked to get out again around 6pm so little be disappointing. The children can’t use any of the jacuzzi or heated swim area next to the pool or the Gym either and this wasn’t clear when booking which again was a shame because it meant they couldn’t use any of the facilities.