The inside of the reception area and bar are fresh, clean and modern. Swimming pool is a good addition and water is lovely and warm. The hotel was quiet. Breakfast offered a good variety of hot and cold food. Well placed to visit Chester.

There is zero kerb appeal and the outside looks scruffy. Swimming pool is also a bit tatty and guests should be informed that it is sometimes closed due to classes. We had an ants nest in our room which was sorted the next morning. Watch out for smokers right under your window if on the ground floor! Also, inconsistency of toiletries between rooms - we had conditioner and body lotion but our daughters' room next door did not. Avoid the juice at breakfast - watery and very unpleasant.

Quick and efficent checkin, breakfast was amazing. Best night sleep in ages. Staff always helpful and friendly. Plenty of parking available, only have to check in your car when you arrive and covers you for the duration of your stay. 10 minutes from Chester Zoo and 15 mins from Cheshire Oaks designer village.

Every day, there was a nasty putrid smell, either issues with drainage or a local farmer spreading muck. Not pleasant at all. Entrance into the hotel from the A483 could do with looking at, could cause a nasty accident as you have to cross 2 lanes of live traffic ,although you can go to the next roundabout and come back on yourself.

The room was so spacious for my mum and her wheelchair. The reception took my mothers needs to have an earlier check inn as she was wiped out from travelling this was such an amazing support to my mother and such peace of mind to me as her daughter / carrer being concerned to make sure her needs were met I can't thank and rate the lady in office enough sorry I could not remember your name but you know x also big shout out to Katie on the Caffè and service such a lovely person kind welcoming and polite service with a smile 😃 thank you all so much x

I don't appreciate the fire alarm going off lol scared me to death

The staff went above and beyond. The interior was really nice. The hotel was quite nice inside. Breakfast was very good and the evening food was also very very good. Can't praise the staff enough. The hot tub and sauna were great. The room and bathroom were both great. I really like the grohe shower and bathroom facilities. Nice to see quality.

The pool area was very tired and dated. There was thick rust on the steel beams.. The hotel's main reception exterior was tired and dated with filthy signage, broken lettering and tatty fascia boards etc. The room was excellent but it was *miles* away from reception. The website said the pool was open until 10pm, we checked in and asked to be sure and were told actually it's 8pm on the weekend. Last admittance is 7.30, half an hour before it closes... When we got to the desk at the pool the guy said it closes at 7.45. not great at all. And he was there on the dot of 7.45 asking us to leave the pool. Could do with a USB socket in the room too ideally.

Nice, friendly and helpful staff. Pool was nice and breakfast was lovely. Great location 10 mins walk to a park and ride bus stop to go into Chester.

The wait on food in the evening was long and some orders got mixed up. Not much table space in the bar/lounge area for families to eat around together. The large restaurant was only being used for breakfast during our stay when it was busy with the school holidays. Our food was nice enough when it arrived, though and a good dinner, bed and breakfast deal. I got the impression they were a bit short staffed in the kitchen and waiting on staff but the available staff tried their best.

I booked 4 persons bedroom but finally not prepared the sofabed. After called the reception, the room service helpers provided excellent service. Hope they keep this good service and skills. Due to no mini bar at the room, I went to bar and want to get the ice bucket. The bar tenders, that 2 ladies were very rude when I request the ice bucket. I don't know why they provide the very bad attitude. At the end, due to my daughter was sick at the night time, we need more tissue, the disable reception came and get the tissue for us. She provided amazing service and happy face to us. I really appreciate her help.

We really like the breakfast, it was great. Everything taste very good and it had a variety of options between fruits, cold cuts, eggs, bacon, toasts and juice. The room was clean and the bathroom was nice too.

There was a lot of people in the pool (it was crowded so the manager told us we could't go in). Unfortunately we couldn't wait so long because we had other plans for our dinner. We wish we could enjoy the pool after a long day. The sofa bed was too small for two adults and it was uncomfortable. When we were reaching our room there were 2 buckets holding water from the ceiling, so that make us think where we gotten into. Although the rest of the hotel looks good.

The staff were amazing. Access to the pool was good

The long walk to room! The sofa bed for my daughter was not very comfortable. The springs could be felt through the mattress. The lighting in the room was complicated. We tried to swim one night and there was a class. On one wall was opening times of pool and on another wall was a timetable showing an aqua class. We turned up ready to swim at aqua class time and were turned away. Maybe the hotel could ask of you were going to use the pool then give you more information. The serving choice for the mushrooms and beans was a big pot which was way too hot and the tissue they put on it was not good enough

The staff are all friendly and very helpful, carrying our luggage up to the room. The food is excellent. The breakfast has absolutely everything, it was amazing. The room was very comfortable with the addition of a fridge and bath robes making it home from home. The shower was wonderful, very powerful, the shower gel and shampoo provided are gorgeous with a beautiful scent. It was nice that they had some Christmas treats you could help yourself to, mince pies, satsuma and chocolate milk. The swimming pool and jacuzzi are lovely. There is also plenty of parking which is free.

There wasn't anything we didn't like.

Staff were exceptional and could not have been any more helpful during our entire stay.

We signed up to membership of your reward scheme , no house keeping for two weeks,nobody was really able to explain how the points were gained, for a 14night stay we were awarded 9000 points,apparently the points differ in each hotel,I think the scheme should be written down so as people booking a stay can understand the pros and cons of the scheme. If I had been able to fully understand what I was signing up for l would have refused to join and would have had a more comfortable stay. R Fairweather.