The reception area is very nice and air conditioned which was great as it was the hottest day of the year when we arrived. The room was nice and when our tv wasn't working a member of staff came to get us new batteries for the remote very quickly. The fan in the room was much appreciated and the shower was nice and powerful although getting the right temperature and power wasn't that easy to figure out. The restaurant was nice when we ate there and the bar area was good as well to get away from the heat and the tender helped us choose a cocktail.

The window did not open wide enough to get some fresh air in at night. We had a ground floor room so there was no need to restrict how wide it opened. The music at breakfast was odd and a bit loud and the food wasn't that great at the hot buffet.

i liked the location as it wasn't to far to drive too. i liked the cost of what was included. the staff were nice and wanted to help. food was good we had lunch in the bar and a 3 course buffet style dinner which was nice, a good selection and very big portions.

when i looked on booking.com it said it allows pets as we was going to bring the dog, but it didnt say the rate, it said charges may apply. when i emailed the hotel they said it would b an extra £60 to bring the dog as i would have to upgrade my room which was £30 and then they charged £30 for the dog. i have never had to pay that before for a dog and the most i have paid was £15. Booking.com you need to start adding how much hotels charge for pets as I probably wouldnt have booked this hotel if i would have known the amount, but i had already booked and then was informed of the cost.

Most aspects of the hotel were satisfactory — the location, cleanliness, and facilities were all quite good. Several staff members were friendly and helpful, including the front desk receptionist, with one notable exception. Unfortunately, one receptionist — a slim young woman wearing glasses — stood out for all the wrong reasons. She was unhelpful not only to me but also to other guests in our group. She repeatedly refused requests without checking or making any effort to assist. In contrast, when I approached a gentleman at the reception with the same request, he was courteous, responsive, and promptly resolved the issue. The hotel would benefit from employing more staff like him and reconsidering the attitude and suitability of staff like the aforementioned receptionist.

Most aspects of the hotel were satisfactory — the location, cleanliness, and facilities were all quite good. Several staff members were friendly and helpful, including the front desk receptionist, with one notable exception. Unfortunately, one receptionist — a slim young woman wearing glasses — stood out for all the wrong reasons. She was unhelpful not only to me but also to other guests in our group. She repeatedly refused requests without checking or making any effort to assist. In contrast, when I approached a gentleman at the reception with the same request, he was courteous, responsive, and promptly resolved the issue. The hotel would benefit from employing more staff like him and reconsidering the attitude and suitability of staff like the aforementioned receptionist.

Close to the racing track where my grandson was racing over the weekend

Arrived early so we could book the restaurant for our evening meal when the racing was finished. Very disappointed as was told it was fully booked, and we could eat in the bar area which was very busy. We had travelled over 3hours to get to the hotel and wanted to have after the race I nice relaxing meal in comfort. The bar was not appropriate to take my grandson into eat as it was very noisy and no seats with a table where we could eat. We also picked this hotel being near the track and having the charger points for my daughter to charge her car, which was broke. We booked 2rooms for the night. But felt we didn't get the service we had paid for

The hotel itself is lovely, however I do not walk very well and struggled to get to the leisure club but when I got there Brad got me a cold glass of water and when we finished he dropped me back to reception, he went above and beyond his duty and really appreciated it. Thank you. There was also another lady on the first floor who I think was the coordinator or senior cleaner, not sure but she was very friendly and checked I was ok. Thanks to you too.

How far my room was from the lifts or exists also the cobwebs outside the window. A fridge would help in this current heat to keep drinks in

We booked a night here after booking golf for a weekday afternoon and really enjoyed the course ending with a late afternoon drink overlooking the countryside. The leisure centre with the swimming pool was pleasant although the changing room is tiny and very cramped - bring a dressing gown or towel robe to head back to the hotel as it's a bit of a trek outside. The main areas of the hotel (and bar) are well maintained and were busy during our stay . Our room was basic but clean and overlooked the golf course. The rooms are equipped with kettle , tea and coffee (hidden in the wardrobe) but stock up on milk at check in as it won't be topped up. Lots of free parking and Ubers available to travel to nearby towns.

Pillows were very flat Some of the areas at the rear of the hotel looked a bit shabby and unkempt

Staff were helpful and hotel was clean

Check out was at 10 went down for breakfast when we came back the door was locked we couldn't get back into room and it was only 9.50 so had to go back to reception to get another key card

The room had everything we needed including iron, ironing board, fan etc. The tea/coffee tray was in the cupboard with the safe, which fooled us for a moment :-). Dinner very good, reasonably priced. Service good, although nobody checked whether we wanted dessert or drinks after main. Just an oversight, I think. We didn't anyway, so not huge problem. Staff very courteous. Breakfast buffet good and more than ample. Staff member explained where everything was as our first stay there.

Room very good price, so feel that saying that it needs a little bit of TLC a bit awkward, but perfectly acceptable. Cleanliness in general very good, but did notice a black rim around drain hole in bathroom sink which needed a bit of a fettle. TV remote very difficult to turn on and off. Shower not so easy as fixed shower screen so had to get in bath to turn it on, hence getting shock of cold water, and then having to lean back into it to turn it to get hotter water. it woke me up, suffice to say!

clean, spacious, comfy, clean towels and bed linen and carpet, kettle, biscuits and tea, tv, nice view, desk for working, safe, swimming pool, gym, nice walks, felt safe for solo female traveller, a lot of business people, pets allowed, big restaurant and bar area, business training rooms.

If I was nicpicky, a stronger light would make it easier to work in - but actually it was lovely subdued lighting to help wind down . I was by the first main fire door to the first floor corridor so I could hear a few noisy people walking by. Not sure if there is a quiet zone corridor that you could ask for.

Me and Sofia my daughter stay here nearly every weekend and this is by my daughters request! Andt I’ll tell you why, they go above and beyond to make her feel comfortable and special, you can’t put a price on that when it comes to my daughter, and when I say they I mean each and every one there, there isn’t one member of staff I can fault not one! , I see the bad reviews and quite honestly uncalled for in my eyes Ray you have a great set up and great team there, the chef even comes out to say hello to Sofia and that makes me feel so welcome, the food is superb and never had a bad experience , I’ve stayed at the savoy Hilton falsley and they are far more expensive to stay at and they don’t have the welcoming we get from Staverton I even asked if they had some batteries for Sofias toy and the staff on front desk were on it and delivered, what can I say, other than that’s why it’s our home while I have Sofia at the weekend, i just want to add Sofia has 2 people there that she asks about frequently when we are not there and they know who they I won’t say as I’m not going to make the other staff think that they are not important to me with helping me make my daughters time with me and the environment we are in wonderful, they all have my upmost respect and gratitude, thankyou to each and every one of you, I truly Feel blessed

Not a single thing