Breakfast offering was fine just felt that more fruit i.e. a proper fruit salad would be nice. I may be a differing selection of Meats are staying for four days. Don’t think Turkey is a continental meat bagel. And different breads maybe some pancakes also one negative I think you should display the allegiance more effectively by labelling on individual bits but as being a chef I already knew 90% of what was in the products you were offering especially as my wife is in a coeliac

Maybe should think about checking the customers when entering the restaurant for breakfast so that you know that the people that have paid for it are eating it rather than maybe someone just walking off the street.

The staff at reception were very kind and helpful. We had a request to use a refrigerator to store medicine and they were happy to accommodate. All interactions with staff were pleasant, kind, and professional. The room was excellent. Windows were well-insulated and the bed was comfortable. Room was spacious enough, especially given the price and location. It felt very clean, however a couple elements in the bathroom felt dates -- not a problem for us, some hotels are a little older. Unfortunately, we did not try the breakfast, so cannot comment. There are several nice cafes on the same road, so lots of options as backup. The hotel is about a 5-minute walk from Paddington station. We each had two suitcases and the walk was easy enough. Would absolutely stay again!

Get a ~£90 price for a cosy (although small) double bed room, so it looks perfect to me (the normal price on booking is over £100). I would recommend that if you want a short stay. Clean, super friendly reception staff, lots of restaurants surrounding the hotel, close to undergrand station (what might be helpful to mention is: Paddington station is not that convenient for travel to Kings Cross as it may take over 10min to navigate in the station, compared with other stations also near Hyde Park, e.g., Notting Hill Gate station, but this should be my own problem).

Bed light too bright.

Very good location, a short walk from Paddington station and Hyde Park. It's a simple and old hotel, you get what you pay for and now more but since we used it only for sleeping it was all we needed. What is good is that it's in a quiet area so we could sleep well. I also liked the small selection of tea in the room which was re-filled every day. The breakfast is simple, for example only boiled egg and not scrambled or fried eggs but again here you get what you pay for 8 GBP.

The hotel is not the newest anymore. The cleaning staff does their best and it was clean but due to the age for example in the bathroom there are some things which seem no longer to be made good looking.

We love this hotel, we return to it every few years, whenever we visit London. It's a warm, quiet, cosy & clean hotel. The staff are always efficient, welcoming & friendly. The breakfast is good & we highly recommend it.

The bathtub needs improvement, as it's a bit high. There's only water from above & no water handle to wash the private parts. An option to have dinner or a sandwich during the day is recommended, for those who want to stay at the hotel.

My hotel room was a really decent size for the cost- and considering I was a solo traveller. The hotel rooms aren’t fancy or luxurious but they are clean and comfortable. The bed was comfortable. The water was hot. There was a radiator that I could control and a window I could open. There was a nice selection of tea bags in the room too. As advertised, there’s no hair dryer or air conditioning which wasn’t a big deal for me but I know it could be for some, but that is reflected in the price. If you want a decent room for a decent price, this is a good call.

Excellent location, great polite staff, decent free WiFi, clean hotel, free kettle with tea and coffee in the room, free left luggage facility, comfortable beds, nice cafes and restaurants near by.

No air con in the room, there was a fan which helped to some extent. Oversensitive cold/hot bathroom water mixer makes it very difficult to get comfortable water temperature. It seems like the extraction fan did not work in the bathroom.

Excellent helpful and friendly staff in all areas and a very clean hotel. Breakfast was good and they also sell some unique London souvenirs plus drinks and snacks. It is in an excellent a location so close to Paddington station (Tube, Elizabeth Line & National rail services) plus heaps of restaurants on the area. Will definitely stay here again when I return to London. Thank you team; you all do a super job.

They only change towels every 3-4 days and whilst this saves so many towels being washed each day, my suggestion would be to make it an option like all the other hotels we stayed in during the past 6 weeks.

Excellent stay, very good location. Lovely helpfull staff, helping us to store our luggage when we arrived long before our room was going to be ready. Great (continental, not english) breakfast. Comfortable quiet room, we were on the third floor looking over the back yard and it was very quiet. Spacious bathroom with a good shower over bath. I would definitely stay again.

Insufficient ventilation in the room. As the rooms don't have aircon, the room was quite stuffy, even on a mild summers day in June. The windows only open a tiny bit for safety reasons, and heavy drapes impede any airflow you might get. There was a small desk-top fan available but there wasn't really a desk to position it. At the very least a floor fan would help a bit better.

The staff is very nice and do all they can to make your stay as good and pleasant as possible. The location is fine - between Paddington station and Lancaster gate, which gives a lot of flexibility. Breakfast is fine and there is always plenty of food, but it also a bit ordinaire. A larger number of restaurants very close to the hotel.

The hotel is as such okay, but it is a bit worn and outdated at some places. Could soon do with a makeover. Breakfast could have include some hot "stuff" like bacon, scrambled eggs etc. - but the things that were for breakfast very okay.