I liked the location, the coziness and calmness of the hotel, their efficiency in bringing what we need, the decoration of the rooms and the comfy beds, the clean rooms, the big fridge and sink, the water flow of the shower and molten brown shower gel.

The house keeping daily cleaning did not clean the carpets well and some times the tidiness of the rooms were not good at all. Also, It was written in the room facilities that there is a kitchenette, but unfortunately when I arrived there there isn’t any, and when I asked about it they said it was removed since a while! .. but with out further notice to me before I come! although I contacted the property many times..at least I should be informed about the removal of the kitcheneete! Thanks.

1. Few minutes walk to Lancaster Station (in front of Hyde Park) 2. Very quiet in the night. No siren or traffic sounds.

1. Water flow in the bathroom is so weak. It takes long to take a shower. 2. No king-size beds, and the pillows are small and not so comfortable.

great location, not far from the bus stops 94 and 148 (Lancaster Gate station) and a short walking distance to Paddington stations. Many restaurants and cafés and grocery stores can be found nearby. The room was great and the toiletries by Molton Brown were nice. The room was cleaned every day and the toiletries were refilled. The shower and hairdryer were great too. We had also slippers in the room which were comfy.

the little kitchen corner was not necessary as it takes too much space out of the room

Great location and staff were fantastic!

Nothing

Very friendly and informative staff, incredibly spacious and clean room with all you would need and more, our room was refreshed everyday which was lovely to come back to. Fantastic location, a very quiet street but the hussle and bustle of many restaurants, shops and bars just around the corner and also paddington station just 4 minute walk away and Hyde Park 5 minutes away in the other direction, Can't recommend this hotel enough.

The incredibly overwhelming smell of air freshener in the lobby.

Really enjoyed staying here . Location was perfect for us in quiet street about 500 metres from entrance to Hyde Park . We walked everywhere from the hotel which was also close to Paddington Station which we used when taking Heathrow express to airport . Our room had a small kitchen and we made our own breakfast every morning which was great as we weren’t tied to eating at any time . Room was good size and beautifully appointed , had everything we needed ..and more . Staff were fantastic , really friendly and helpful .

Nothing , all was excellent , would definitely stay here again !

As a frequent lone traveler between London via Heathrow I'm always on the lookout for hotels close to Paddington. The Westbourne is a brilliant find. This was my third stay and the rooms have been consistently comfy, peaceful and spotlessly clean with comfy beds and great showers. A big plus are the kitchenettes -- (a godsend during the Winter months/bad weather when I spend a lot of time working from the room). Fantastic location -- 10 min stroll to Hyde park, and one stop to Bond Street via the Elizabeth Line (Paddington). On this occasion the excellent staff went above and beyond to help me out when the hotel was sold out and I needed to extend my stay. Full marks to the hotel manager Kieran and team!

Loved the location! Beds were comfortable, air conditioning worked great, shower was awesome, very quiet neighborhood. Staff were very friendly and responsive. I would stay here again!

Only downside was the air conditioning dripped in one of the two rooms we had. A gentleman came up immediately to take a look and stopped it from leaking for the night so really appreciated that quick service. Our second room had no issues with the air conditioning at all - worked like a dream in that room. One note: the one bedroom rooms don’t have a door between the bedroom and the common room with the foldout bed. Not an issue for us but if you want a door for privacy, it’s something to note.

I turned up at the hotel & the entrance & reception area was presented beautifully with flowers & a fresh smell to the hotel, I checked in, which only took a few minutes, the receptionist was great & very helpful, I got to my room which was presented beautifully & was really surprised, it had desk so I could work, with a large TV above the desk which was right at the bottom of the bed, so all postioned really well, then there was a little kitchenette to the right with tea & coffee, a fridge, microwave & sink which was perfect if you wanted to go & buy some food to heat up in your room, or store something within the fridge, bathroom was a good size with a shower, sink & toilet. The shower in the morning was perfect, large shower head above & powerful water pressure was the perfect wake up ready for work, great hotel & would definitely stay here again

Not really a criticism, but you could hear the person above walking around their room at 5.30am which woke me up, but they was the only thing

The location is great. Located in a quiet street very close to both Paddington and Lancaster Gate. Most attractions are a few stops away. Not many eateries around but the Flavours of India nearby was excellent. Staffs were quite helpful and always ready to assist.

The bed is too soft and the bedsheet seems dusty. The desk and chair also seemed dusty. It felt like the room has been vacant and they didn’t clean the room again before I check in.