Staff. I don’t recall the name but both who managed the check-in and check-out reflected the true of customer services. The whole staff tried to help

The property is clearly well maintained, it was immaculate as I entered and this continued into the room as well. I stayed in room 308 which was perfect, it even had a balcony which was a huge highlight! I’ve never travelled alone like this before so comfort and safety was a huge priority. I was greeted by Maria who helped me check-in and directed to me the small but efficient lift (life saver). I mentioned I needed to buy different clothes (I was stuck in work clothes and needed casual) but was apprehensive about walking back through Hyde park in the evening on my own. Straight away Maria told me about the shops down on the high street. I picked up some new bargain trainers and a good value sweater, and some food from a cute food court (gave underground Tokyo street food vibes). There’s a sainsburys nearby as well if you want some basics. Great code entry after 7pm which made me feel extra comfortable, and I chilled with the balcony doors open on the bed for the evening. The bed was more comfortable than the one I have at home, the linen was good quality, the carpet was thick and (almost) completely stain free. The shower was clean, and a great size, with near instant hot water from the tap and shower. The bottled water lasted me all night, and the tv was decent too. Without a doubt I feel absolutely thrilled to have found this gem of a hotel. It isn’t about all the extras, but it does do ‘essential’ REALLY well. So well in fact it didn’t feel like I was missing out on anything. The locker storage was an added bonus, however this is first come first served. There is a handy little alternative that you can look into on the app if you miss out though!

My ONLY feedback (and it is a little vain) but even in a compact room like mine, there were at least 3 spaces a full length mirror could have been fitted. It’s a tiny detail. Whilst the bathroom mirror was generous I had no idea if my shoes went with the length of my jeans.

I had such a lovely stay. My solo room was small, functional and had everything I needed. With amazingly kind staff, perfect location, SUPER clean rooms and a lovely simple breakfast, I will definitely be back.

I just hope they will change the matrices soon, it did give me some discomfort in the morning.

I had a two night stay at Sonder for my short vacation after a week long of business meetings and attending a work conference in the City. Checking into Sonder after a week long of staying at the conference venue, I was immediately put to ease right from the door. The lounge area to your left has a homely feeling. The carpeted corridors felt like I was right back in my own house. I stayed at one of the smaller accommodations with a twin bed- and it is tiny by many hotel room standards yet very comfortable for European standards. I enjoyed my little desk facing Victoria Street and the shower while tight was very cozy. The place is right across Kensington Gardens and an ideal 53 minute walk to the city if you fancy that. There’s also lots of activities to see and do around- from shopping to tea at the Oriental Mandarin Hotel a few minutes up the road.

On my first night, I would have loved to have water in the room- even if in a jar. Also, no one told me while checking in that the cleaning is not done daily- I went out and returned to an unmade bed. I typically make my bed in the morning when I know the hotel cleaning is not done daily. I was also not informed that there’s breakfast on the premise and only learned about it on the day I was departing. I think the place can do with more communication to your guests to compliment the pleasant property.

I trully enjoyed the stay at Kensington Gardens Hotel. The Location is perfect, and in the quiet street. Restaurants, bus stops, Kensington Palace, Royal Albert Hall, V&A Museum etc, all is of foot access. And also, the windows in our rooms were with very large due to almost 3 m ceiling. At the breakfast there was my decaf cofee with almond milk and also Orange juice. Happy that I have chosen this hotel. Moreover, the staff, Asish, Dayana, Aisha and Lilian, ther were all very helpful and friendly. Have seen several times all of them and can say thank you to the Management for choosing them. And overall to Management, for clean rooms, for all of those itineraries which were avaialable for guests. Will be back! Thank you so much! Amina

The only thing was to have eggs for breakfast, at that the breakfast was just complimentary from the hotel; therefore it was overall good.

Hotel was clean and comfortable. The room was ready when we arrived and we were able to check in early. The location was great, close to the tube yet off the main road enough so that it was quiet at night. Room had air conditioning that worked very well and we were very thankful to have in a warm spell in June. Breakfast was adequate.

A mini-fridge was located in the room but was rather small and never got very cold. The plugs were a mix of UK style and a 3 prong-India style plug which made it difficult to figure out adapters and such as we were expecting just UK style plugs. The light switches also took a minute to figure out but we eventually got the hang of them.

Easy to access. Large room. Nice location, good transport links. Didn't use the lounge, but nice to have the option! App was really easy to use when I had a question re check-out. Very clean and well-maintained.

Shower water pressure was poor, not a deal breaker but disappointing. The room was really hot, the ceiling fan didn't do much! The windows only open 10cm (understandable safety measure). Small point but would prefer a chair with a back, for the desk, than a stool! Bed wasn't the most comfortable, but not the worst I've encountered.

A stunning building, in a great location. My room had all I needed as a solo traveller. It might have felt a little cramped if I’d travelled with someone. No air con, however not unexpected with the age of the building. The room did have a ceiling fan which was surprisingly good. I slept with the window open.

Not a ‘dislike’ just observation. I should have read the facilities available before booking. There is not an evening dining option. And whilst breakfast is included it ranges from bread (toast), pastries and fruit. If you’re looking for a cooked breakfast you’ll need to explore. If you suffer with claustrophobia you might want to avoid the lift, it’s tiny. Or opt for a ground floor room.

Lovely little room in a decent hotel with an amazing location! Clean and comfy. I chose the spot so I could have easy access to Kensington Gardens and Hyde Park for morning runs. The room was small but had everything I needed -- the pictures were quite accurate. The staff were really friendly and accommodating. Recommend!

Since the bed is right next to the door, you hear people going in and out of their rooms in the hallway sometimes but it's really not too bad. The staff even leave foam ear plugs for the guests, which is thoughtful and helped :)

Truly beyond the price. location,cleanliness it was the staff at this particular location. I am traveling alone and the people who work here are seemingly better at hospitality then many 5 star hotels I’ve visited around the world. I was taken aback by my initial encounter by her kindness. So impressed with her I thought perhaps a fluke. ❤️ a one of. But to my delight every single staff person was above beyond kind and helpful. Kudos to the hiring and management for training these exceptional people. London was cold and quite miserable otherwise 😂

I had to change my own bedsheets