Staff. I don’t recall the name but both who managed the check-in and check-out reflected the true of customer services. The whole staff tried to help

The property is clearly well maintained, it was immaculate as I entered and this continued into the room as well. I stayed in room 308 which was perfect, it even had a balcony which was a huge highlight! I’ve never travelled alone like this before so comfort and safety was a huge priority. I was greeted by Maria who helped me check-in and directed to me the small but efficient lift (life saver). I mentioned I needed to buy different clothes (I was stuck in work clothes and needed casual) but was apprehensive about walking back through Hyde park in the evening on my own. Straight away Maria told me about the shops down on the high street. I picked up some new bargain trainers and a good value sweater, and some food from a cute food court (gave underground Tokyo street food vibes). There’s a sainsburys nearby as well if you want some basics. Great code entry after 7pm which made me feel extra comfortable, and I chilled with the balcony doors open on the bed for the evening. The bed was more comfortable than the one I have at home, the linen was good quality, the carpet was thick and (almost) completely stain free. The shower was clean, and a great size, with near instant hot water from the tap and shower. The bottled water lasted me all night, and the tv was decent too. Without a doubt I feel absolutely thrilled to have found this gem of a hotel. It isn’t about all the extras, but it does do ‘essential’ REALLY well. So well in fact it didn’t feel like I was missing out on anything. The locker storage was an added bonus, however this is first come first served. There is a handy little alternative that you can look into on the app if you miss out though!

My ONLY feedback (and it is a little vain) but even in a compact room like mine, there were at least 3 spaces a full length mirror could have been fitted. It’s a tiny detail. Whilst the bathroom mirror was generous I had no idea if my shoes went with the length of my jeans.

I had such a lovely stay. My solo room was small, functional and had everything I needed. With amazingly kind staff, perfect location, SUPER clean rooms and a lovely simple breakfast, I will definitely be back.

I just hope they will change the matrices soon, it did give me some discomfort in the morning.

Truly beyond the price. location,cleanliness it was the staff at this particular location. I am traveling alone and the people who work here are seemingly better at hospitality then many 5 star hotels I’ve visited around the world. I was taken aback by my initial encounter by her kindness. So impressed with her I thought perhaps a fluke. ❤️ a one of. But to my delight every single staff person was above beyond kind and helpful. Kudos to the hiring and management for training these exceptional people. London was cold and quite miserable otherwise 😂

I had to change my own bedsheets

Loved the breakfast. Good selection of fruit and breads with some cheeses and vegetables. The coffee machine and fresh squeezed orange juice machine were highlights. Great location near bus stops, Hyde Park, museums and Kensington High Street. You can take the Piccadilly Line from Heathrow. It was a little confusing navigating the walk to the hotel from the station but once I figured it out, it was fine. If you have a lot of luggage, I would recommend a taxi from Gloucester station. If you are taking the train to Europe or other parts of Britain, it's easy to get to Kings Cross/St.Pancras from Gloucester Station and there is a Waitrose supermarket at the station if you want to get travel snacks or a meal to go.

The bed was very squishy and not supportive. My room was very small and had sloped ceilings so I hit my head every time I looked in the full length mirror.

I love the Kensington area - very beautiful. Plenty of little bars, restaurants, shops and beautiful park in a short walking distance. Public transport is also very accessible bc bus stations and underground is also quite close by so you can easily travel anywhere to the city. Loved that the hotel was located on quiet street a bit away from the main one. And the room was suprisingly very spacious comparing to other hotels we've stayed in London before. Also the room was very cozy and warm!

Since we stayed for 4 nights, it would have been nice if the room was cleaned at least for once when we were there (changed sheets or something). Breakfast could use more options (for example some choice of ham/sausage/eggs or something like that). Otherwise we were full but more options would be nice.

I booked two bedrooms, one for myself (single room) and one double for my friends. The bathroom of the single room was an extremely small, specially the bath area. It was small compared to “European standards “. Overall the hotel was good, they have a nice breakfast and clean facilities. I would like them to add an option to house keeping for more the 4 days for examples. We stayed 7 days. I would stay again but in the double bedroom .

Size of the bathroom

Awesome location, with Kensington Gardens right next door. Spacious and comfortable room with a bath and a great bed. The Sonder formula is very basic, so there is no breakfast and no 24/7 reception. On the other hand, our check-in went seamlessly, the little details (tea, bath products) were great, and there's a distribution station were you can get more of anything you need. Considering the money we paid for our stay, we couldn't have wished for more.

There was some unclarity about which room we would get in advance. In the end we were very much satisfied with the room we got, but it was not the room that was advertised on Booking.com.

I travel a lot to London for work and as a sole female traveller I have always stayed in the well known budget hotel brands believing that you know what you will get and it felt a safe option. However there wasnt one near the location I needed this time so I decided to risk it and try something new. What a find! The hotel was spotlessly clean, modern, comfortable and the location is great. My room was small but perfect, with all the facilities you would hope for plus more (hairdryer, nespressro coffee machine, bluetooth speaker, quality bathroom products). I had a good night's sleep, the room was quiet (very unusual for London). Location is perfect, mins from Kensington high street full of restaurants, bars and shops and even closer to the park. I would definitely recommend and go back again.

The only thing, which really was a very small issue compared to all the positive stuff, the bed wasnt the most comfortable. It was a single and the mattress seam around the outer edge was very hard, so if you sleep like me - sprawled out - it was uncomfortable. This wouldn't stop me going back - but I wouldn't mind if the bed was replaced :)

Perfect location, right near the high street, but yet pretty calm and quiet. Hotel seems to be refurbished recently, personel was helpful and kind. Very bright Queen room. It's very well communicated, as there's many tube stations around, such as High Street Kensington as well as Knightsbridge if you walk towards Harrods, or Gloucester Road station if you go south. Hyde Park entrance at your sight (50 m.), you can also pick Santander Bikes there if you want to go cycling. Wifi was good.

There is no daily cleanings, there's only one, once you checkout. If you want to order cleaning you have to pay additional 25 quids. At least you can swap your towels.