Everything on this occasion was absolutely perfect. Staff went above and beyond to make me feel welcomed and to feel at ease. Due to the shower overflowing I had to use the towels to clean it up. Reception brought me some fresh towels to my room which I thought was very kind of them to do

The shower overflowing was more an inconvenience than anything else. Also caught the night staff walking around the corridor listening into peoples rooms. I saw him with his ears literally against one door. He continued walking when he saw me but as I approached the door, the guests in that room were ‘having a good time’ making lots of noise. So if you’re staying at this hotel and you decide to make love, expect the members of staff to be listening outside the room

The historic yet beautiful deco sets you back in time so definitely romantic and at the same time practical. The staff offered us an upgrade herself which was so kind of here and we got to experience the suite room which was amazing . When I come back I'm coming back to that x loved it. One side my hubby fell asleep whilst the other half of the room I marked my students work. Hehe

Veg sausages were not ready alongside the breakfast. We have to ask twice and when they arrived we had already finished.

After reading all the poor reviews/ratings I wasn't expecting the britannia hotel to be anything great, i booked it simply because it was right next to the national express coach station which we needed to head for the following day, I booked a double room with a window and upon check in with Jazeel he was extremely polite and upgraded us to an executive suite with a 4 poster bed, we couldn't believe our luck, it was a birthday to remember for my partner, the hotel is very grand with lots of history, the room was beautiful and probably had more space than a London apartment yes it was that big, staff were fantastic, not sure why it's had so many bad reviews, I would definitely stay again, big thank you to Jazeel on reception

Great location

Unclean tea spoons all over the floor and random socks on floor I assume from previous guest

Staff were lovely especially Jazeel that checked us in he was very friendly and helpful. The hotel is a beautiful building with lovely features. Nice and clean bed was comfortable decent size room and a full size bath. For what we payed it was a bargain

I wasn't a fan of breakfast but my husband was happy with the choices available. No big light in bedroom it was all lamps it made doing make up a bit awkward.

Perfect location, kind and welcoming staff. Hotel is older but it serves it’s purpose.

Walls do need a touch up. There are a lot of scratches and holes openly covered and then repainted with different colour paint.

It was the 2nd time in this hotel and the pillows were very firm I like a soft pillow so I bought myself one, obviously some people like a firm pillow 1st time in the hotel the pillow was fine..the hotel can be noisy I thought first time was a one off with noisy neighbour but was the same this time round,if you are someone who likes to sleep and not here slamming doors and teens hanging about carrying on in landing at from 1/30 till 2/30 then it's fine..I suffer from anxiety and theses things make me uncomfortable.apart from that it's a lovely hotel with lovely staff and facilities,I just like a quiet hotel at night

The room was large enough for one person, it was clean, quiet, in the center of the city. The receptionist, Jazeel, was nice and helpful, because I did not have a visa card, and helped me with the manager to pay in cash. Thank you!

It's in the City centre , everything available. Bar coffee available.

Attitude of staff member, who attend me, I already paid 110£ but reached late evening. I requested separate beds if possible booked 2 rooms. He charged 20£ extra. Then I requested we will checkout maybe till 10:30 then again he charged 20£ extra. That is unfair. When I booked that time it showed the same price as a single bed or double bed.. 40£ extra charged....that was not a good image. I was permanently a customer of that hotel. Disappointed because my guests were with me. Room203 and 204

I liked the location because it was close to the places I need to visit every day and it was important for me to be nearby because of my busy schedule. The room was very clean and I appreciated that. The staff were very polite and friendly. I also appreciate the safety. I liked it that everyone coming into the hotel at night had their room key checked. I liked it that the rooms were not cleaned during my stay. I liked the privacy and I didn't need that service. I liked the size of the room and the spacious corridors and staircase.

The internet cost extra £ 7 per day. In my opinion it is too expensive. But the connection was fast and there were no interruptions. The room had a window but it was very small and high, just under the high ceiling. That meant that I had no view of the street. When staying in a hotel in a new place, it is nice to be able to look out of the window and see what is happening, so it was a disappointment.