Lovely hotel, well maintained and furnished. The staff were all very obliging and helpful. The cold breakfast buffet had an extensive choice of items, it was well prepared and of excellent quality. Great city views from the 17th floor!

Breakfast was a little chaotic, we were allocated a table which had been cleared whilst the guest was at the buffet. As we sat down at the table, the previous guest returned with his food and it was a little awkward for a moment. The actual food was clearly of good quality and well cooked and prepared, however, the "hot" buffet food was all a little cold, which spoilt it for us :-(

I stayed here recently with my 7-year-old son when we came to watch the Manchester United v Lyon game at Old Trafford—and what an unforgettable experience it was! We arrived just in time to catch the Lyon players, who were actually staying at the hotel, boarding their team bus. My son was absolutely buzzing to see them up close, and it was such an exciting start to our trip. Before the match, we had a beautiful fish & chips in the hotel restaurant. The food was excellent, but what really stood out was the warm welcome we received from a lovely member of the hospitality team named Heba. She made my son feel like a VIP, spending a good 20 minutes chatting and amusing him while we waited for our meal. Her kindness and energy really added something special to our evening. The room itself was spotless, comfy, and perfect for our stay—no complaints at all. But honestly, it was the way Heba went above and beyond that made the whole experience exceptional. The next morning at breakfast (which was delicious, by the way!), we were so happy to see Heba again. She remembered us, asked my son about the game, and being a Manchester United fan herself, she had a lovely chat with him about how exciting it was. He felt seen, important, and totally over the moon. This wasn’t just a stay—it was an experience that made our trip even more memorable. We’ll definitely be booking again, and it’s all down to how Heba made my son feel so special. Thank you!

The overall experience was great during my stay. However, the breakfast-time reception staff was unprofessional.

The overall experience was great during my stay. However, the breakfast-time reception staff was unprofessional. They disorganized all the table numbers. Even though we had checked in before we attended the restaurant, the receptionist kept checking my identity while I was in the queue to collect my food, which was embarrassing. The other thing is that when I wanted to order the omelette, I was given the wrong table number because the unprofessional restaurant receptionist gave me the incorrect one. Turns out, I did not have any food that I wanted.

The hotel is located near the university. The surroundings are really nice. It's a 10-minute-walk away from to the train station (Manchester Oxford Road). The room was extremely clean, comfortable and well-supplied. We were on one of the highests floors, so the view was also amazing, especially at night. It is one of the best hotels I have been to, and I will be staying again there the next time I visit Manchester without any doubt.

The breakfast buffet could have more variety. It's a little short of options for me. There's nothing else I didn't like.

Staff were so friendly and room was so big and comfortable, everywhere else in Manchester charges the same price for a tiny suite whereas we got a nicely sized one bed apartment room for the same price. A lot of places say ‘apartment room’ and it doesn’t really live up to the name but this isn’t the case, this truly did feel like an apartment. We got a decent seating area with a four seater sofa and big tv right next to the views over Manchester, a kitchenette which we didn’t use but had all amenities to cook/eat anything including dishes and cutlery, and a four seater kitchen table to eat at. Temperature controls made it easy to get the room the temp we wanted, clean spacious bathroom with lots of towels and amazing water pressure, and huge bed with Netflix screen sharing compatible. Plus we were on 16th floor with perfect views over Manchester!

The four pillows on the bed weren’t the most supportive, there were two soft ones and two hard ones. Would’ve been nicer to have bigger pillows that weren’t 100% soft or 100% hard, but somewhere nice in the middle. It’s a personal preference and by no means is a major thing still had an amazing time.

I liked the breakfast, location, just next to university of Manchester which is 10 minute walk from the hotel. Location around is very nice, pharmacy supermarket all closeby in walking distance. u have some very good restaurants also on oxford street.

I was traveling to scotland for a holiday, so I told them to keep my luggage in the clock room for 3 days but they refused. I had a Booking with them before and after I came back but still they refused to keep my luggage. this is the first time any hotel has refused to keep the luggage for us. it's truly disappointing.

The help from staff is amazing - the rooms are absolutely fabulous: little kitchen with everything you need if you wanted to cook and save money; had a fabulous breakfast with an amass of choices to cater for every liking! Really nice& they whip you up omelettes wow really good stuff. The beds are comfortable; little sofa to chill on - what more could you want. Shower lovely easy to use lots of washing stuff towels lovely and warm heating or cool air. Great view. There are lots of shops and a coop just round the corner so everything is quite handy.

Nothing really to dislike to be honest. Even lent me an umbrella because it was raining .. really lovely staff on reception and the ladies who sort the rooms out they’re wonderful

It was very clean, quite and most of the staff were helpful especially Hibba, was so nice and her smile makes rainy days sunny

One of the receptionists was not helpful, unfortunately couldn’t get his name. We arrived tired after a night flight but he insisted on check in time, which was almost 4 hours after our arrival 😟, didn’t bother himself following up our rooms getting ready. We had to stay in the lobby for the whole time

The location for our needs was perfect; close to the university district, with a pub (Brewdog), 2 coffee shops and a restaurant (Navarro lounge) & take out (Five Guys) literally around the corner. Establishment serves an inclusive breakfast buffet which could not be faulted, everything from continental to full English spread.

£100 was charged to my account on check in which was processed immediately rather than just a hold on the card. 4 days after checkout, I am still waiting on my refund.

Great stay, especially as it was my first time visiting Manchester. It was very convenient as it was right next door to the Manchester Uni. Perfect location. The room is beautiful and big (for European standards), and it was great that we booked one with a kitchenette. The cleaning staff also did a great job when we needed their service. Breakfast was great!

I didn't expect the 150 pound hold. This should not be a must, especially as they don't have a bar frigde in the room. It just means a lot of one's money is locked in the establishment.