Helpful and very nice staff especially in reception, also the rooms were spacious and comfortable

Only one elevator is working making long queue

The air-conditioning was excellent, had no problem coping with heat over 30 c . The reception staff are very professional. Location excellent for transport links to co-op live with in 12 minutes work to the 02 Apollo. Bus tram and train very short walk from hotel.

A smell by the lift area smelt like an old age care home. I don't know if it was the plumbing with the toilets being near the lift area. I would make it a number one priority to get sorted as it put us off using the restaurant facilities. My wife works for Durham county council environmental services department it's normally a quick fix . She says the last thing you need is the council environmental services poking around because it is hard to get them off your back. Other than that excellent

Spacious and comfortable room, nice staff, blackout curtains, soundproofing. Delicious breakfast. Very nice lounge by the reception - The Great Room - with several beers on tap and even a selection of late-night food. All staff was friendly and helpful. Excellent spot for a business trip or a concert in Apollo which is a 10 minute walk away.

The spa area was underwhelming - charging us extra fee, with only one sauna working, and several discarded towels, robes and slippers lying around. This was however the only downside, the general experience was positive.

The concierge and receptionist were incredibly welcoming and helpful. The hotel is conveniently situated near to Piccadilly station. It is super clean, bright and modern. Our room was spacious, beautifully clean with ample pillows. The bathroom was immaculate with a large, deep bath that was quick to fill and great for a soak and a large walk in shower. There were plenty of towels and spare towels in the wardrobe. The breakfast had a good range of items, hot and cold. The staff were helpful, friendly and quick to clear up where needed. We used the spa which was very reasonably priced and we felt so relaxed and refreshed afterwards.

I would perhaps have liked a dressing table but I'm being picky.

The property was a beautiful view outside and had excellent service once inside. We came to stay for my partners birthday and it was amazing. The bed was so comfortable and everything was easy to find. It was a great location only having to walk about 10 minutes to get to the places we were going. I added on a decoration package with the hotel and the balloons were just perfect. I added a few extra bits but it made the stay very special.

The only thing that wasn’t the best was the food we ordered via room service. The process of ordering was really easy and efficient. Our food just wasn’t great with being very dry and hard to eat so we did leave most of it.

Staff very friendly and a free upgrade on arrival wish I could have stayed longer

The lifts not working on the day of departure especially as I have mobility problems it really made me feel unwell having to navigate the stairs , if it hadn't been for my grandson I would have found it impossible to manage the stairs with my stick and a case . The other thing that surprised me when I decided to have a drink in the bar before bed I asked the barman for a bottle of water but was curtly told they had none, which was a surprise , no water in Manchester, yet the next day checking out the receptionist seeing how bad I was after coming down the stairs gave us both a can of water, the barman never even offered a glass of water which struck me as odd because all hotels usually can manage some water

The room was spacious and very comfortable, clean too. The shower was amazing. The location...we could literally see the train platform from our room from picadilly. We arrived early, and they managed to arrange a room available and accommodated us with discount at bar while we waited. The staff were very helpful and nothing wasn't too much to ask. We would stay again.

The lifts were very busy at certain times of the day but that's normal for a large hotel. Would have been good to have chrome on tv so we could upload apps. But that's very small things to pick at, overall fantastic accommodation and highly recommend.

Superb from start to finish. At check-in, the gentleman was super friendly and enquired about our journey. When we explained that we had flown from Jersey to Manchester just for one night to see a comedy show, and had a rare child-free night off, he upgraded us to a Junior Suite and gave us a voucher for 20% off in the restaurant. This was absolutely not necessary but very much appreciated. I don't recall his name (it began with C), and he remembered us at check out the next morning. The room was beautiful, spotlessly clean, and very well equipped. There was great pressure in the shower, and the products were really high quality. The bed was about 8ft wide, and I had the best night's sleep I've had for years! The food from the bar was delicious, and it arrived quickly. The breakfast selection was excellent and regularly replenished, right up until they closed. The location was perfect for us, just 10 minutes walk to the 02 Apollo, and 3 minutes walk to Picadilly train station with regular trains to the airport. A great selection of bars (we found a beautiful cocktail bar called Maya on Canal Street) just 10 minutes walk. We would absolutely stay here again.

Never been before, went for an event/gig at the Avademy. Hotel is perfect, surpassed my expectations. Parking was a breeze, paid the £20 at reception after parking, hassle free. Room lovely, city views and ideal size, spacious for my daughter and me, had everything we needed and more. Love the easy Uber electronic kiosk in the foyer and noticed an umbrella hire, all theese little things are lovely additons. Breakfast was amazing, the staff were so ultra polite and kind, helpful and efficient in the breakfast area, but the staff on reception and everywhere were all so polite and helpful.

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When booking for Manchester I chose based on my experience in the Marriott at Gatwick over Christmas. I was not disappointed in Manchester, even though there were differences due to different build dates and architecture. As soon as I entered the Manchester Marriott there was tranquillity and a large area to commune with friends and where meals and drinks were close by. It was welcoming. My room on the sixth floor was impressively large with a huge double AND a large sofa which I believe could have been converted into another bed - but you would need to request sheets and duvets etc. The bathroom was impressive because it really did have a bath AND a separate shower cubicle. Everything worked well, and the towels were the thickest I've ever seen; if they had been on the floor I would have mistaken them for white rugs. As usual at the Marriott the breakfast is worth paying for, and you won't need to eat again until the evening.

Not a complaint, and nothing against the Marriott as MOST hotels have this failing. PLEASE put some hand bars in the shower (and in this case in the bath area too). This is a very simple (and cheap) SAFETY feature than can prevent someone having a nasty slip or fall.