BREAKFAST GOOD .ROOM FACILITIES AND A LA CARTE RESTAURANT

FINDING OUT ON OUR LAST DAY THAT THE HOTEL HAD BEEN VISITED BY THE COUNCIL HYGIENE AND GRADED AS A 1 STAR AND NEEDS TO IMPROVE. IF I HAD REALISED THIS EARLIER IN OUR STAY I WOULD HAVE MOVED BUT THIS WOULD HAVE COME AT A HEFTY COST TO ME.

The location and internal space is truly wonderful. Our sea view room with balcony was spacious, temporarily had scaffolding outside but such fantastic views and balcony. The room and spacious bathroom were a little tired. The hotel has fantastic space downstairs but luxurious dining and bar areas not being used in favour of far simpler areas. The reception staff were friendly and very efficient. The bar staff ladies need a little training and experience I believe.

The outside of the building needs restoration. Cooked food including breakfast is limited.

The hotel was very good, the location superb with sea views from our bedroom and the breakfast room. Breakfast food was very good, Dinner in the dining room was OK but the menu was quite small so you wouldn't want to eat in every night if you were staying for more than a couple of days. All the staff were very cheerful and helpful, we would definitely stay there again.

The hotel had a problem with the lift, I understand that they are waiting for parts to repair it. They did advise us of the problem after we had booked but when I asked for a room on the 1st floor because of our age they were very obliging.

I loved that the staff were attentive.. from reception, cleaning, bar and restaurant.. they all provided a first class service. For which I am very grateful. The balcony suit was great, as we're the treatments. Also the restaurant dealt with my allergy with such professionalism and ease, I had loads of options to choose from and elsewhere i normally only have one choice (if that). They were so careful with my allergy, which I really appreciate and all cooked in the kitchen at the end of the restaurant- great to be so confident in your practice that customers can see just how they work - very professional! Overall, a really good find to be treated with care and attention.

It would have been nice to have the facilities explained at check in or a clearer information pack in the room. We had to find out by wandering and only found the outdoor pool on our last day. The fan in our first room 127 needs to be quieter - but that is a minor niggle. The windows showcasing the sea view at all levels could have been cleaned better, as could the balcony- but I understand this is tricky to achieve. In the breakfast room, the staff were great and the food lovely. Just a few tired chairs need to be taken out of action to ensure that the experience remains special. This is honestly just constructive criticism, we had a great stay and are grateful for the staff members that really enhanced our experience.

The staff were helpful and polite. The spa facilities were decent for the money - clean, warm indoor pool and jacuzzi. The views from every side of the hotel were amazing. The breakfast was decent with a good speed of service. The option to park early on checkin day, and after checkout, was very handy. The location gave a good balance between proximity to town and some quieter, less built up areas. Dinner at the restaurant was all right, not the best food in town, but decent value for money. The room cleaning service was good - carpet hoovered every day and replacement water etc.

The lift was out of service multiple times each day, and the unplanned walk up to the third floor wasn't much fun after trekking back up the hill to the hotel! The main stairwell in particular was uncomfortably warm in the heat. The shower in our room did not have very good pressure, but was workable.

Room excellent, superb sea views even if you just have a harbour room. The breakfast is the best, most ginormous buffet plus full English or other choices such as salmon and kippers for a supplement. The hotel is actually beautiful art deco decor, a real pleasure to stay there.

I wish the cost of the spa (£10 per person) was in the room rate. It was free the last time we were there (October 2024). However, when you get in that hot tub with the sea views, it is worthwhile As an aging surfer, I also wish they had a specific place on the premises for drying wetsuits instead of hung over the bath (which they didn't seem to mind)

Fabulous view, lovely breakfast great selection, staff friendly, hotel very clean.

Only one thing a school prom was being held at the hotel and when we returned to park in the evening it was impossible, the exit was blocked, no one knew what was happening we drove round to find a parking space and couldn't get out so had to abandon our vehicle and advise staff to let us know when we could move it. It would have been nice to have been told this was happening so we could have planned. The main problem was that no one knew what was happening or when it would be clear to move.

I loved my warm welcome to the hotel and the room was very luxurious and spacious. The best point was the spectacular view from the hotel and my room.

I paid £126 for an overnight stay at your hotel. The cost should have included breakfast for that price. I spoke to a few couples who spent the same money as me and had breakfast included in their stay. I was disappointed that the hot tub jets were not whirling. Other guests complained too. No sauna and no steam room either. So I am annoyed that I never had breakfast included in my stay cost.

A beautiful hotel with wonderful sea views. The staff were all so friendly and helpful - especially Aliysha and Dan. The facilities were grand and comfortable and we loved having breakfast looking at the sea. Great choice of food and all served very nicely The only thing that was disappointing was the noise of the wind rattling through the windows. It was so loud it was difficult to sleep. We appreciate it's an old hotel and situated close to the sea but our room was underneath a balcony and some scaffolding so the noise may have been intensified. The staff were very apologetic and said they would check it out. Another time we would ask for a different room. It's in a great location for Fistral beach. We would definitely stay there again

Location excellent with amazing views (up a hill though so not great if you have mobility issues). Beautifully grand hotel with lovely friendly staff. Breakfast really nice. Room large and clean with sea views

Stayed here on hottest week of the year and had a room with a sea view which was stunning but there was no air con so the room was really hot as the sun was on it all day…. A fan would be a great addition to the room. Also breakfast was a bit expensive for what you got but couldn’t fault the food. Would have liked more option for coffee (such as latte or cappuccino)